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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Human Resources Supervisor & Payroll/Benefits Specialist A Recognized Expert in Employment Operations, Versed in Regulation Compliance Comprehensive experience in human resources and related processes for large organizations seeking increased efficiency, service levels, and performance. Implement and manage all appropriate benefits programs as well as enhanced staff performance measurement initiatives to drive results-oriented, compliant work environment and to engage workforce to successfully achieve business goals. Skilled in all aspects of hiring and payroll administration, ensuring qualified and satisfied employees.
Highlights
Human Resources Processes Payroll & Benefits Employee Counseling Program Management Team Management Solutions Advice Bookkeeping Staff Resource Management Leadership Employee Performance Reviews Entry & Exit Interviews Quality Control Communication Staff Recruitment & Training Process Improvement Industry Standards, Regulations & Compliance Microsoft Office Suite Office Management Conflict Resolutions Documentation & Record Keeping
Experience
Supervisor, 06/2012 to 08/2015
Total Wine, ,
  • Planed, organized, and directed the employment processing, payroll, and benefits programs by leading hiring efforts, reviewing performance, managing benefit program enrollment, completing semi-monthly and bi-weekly distribution of U.S.
  • and Latin American payroll including garnishments, benefits, and taxes consistent with federal and state wage and hour laws.
  • Supervised organization of staff and provided company employees with necessary tools to achieve business objectives through effective hiring, training, and performance reviewing.
  • Established recruiting, testing, and interviewing program, counseled managers regarding candidate selection, and conducted and analyzed exit interviews to identify, recommend, and implement productive methods for hiring qualified applicants and improving staff performance.
  • Trained managers to coach and discipline employees and scheduled and ran management conferences to integrate plans for monitoring and appraising employee work results.
  • Counseled employees and supervisors and heard and resolved staff grievances, maintaining an effective communication channel for issues, concerns, and questions to be aired and addressed.
  • Performed all processes related to payroll and its administration, continually identifying areas where improvements could be made and recommending and implementing effective solutions.
  • For example, researched HRIS (PeopeSoft or Oracle) options to upgrade payroll system, employee self-service, and automation of current systems.
  • Led quality control operations, recommending and establishing changes resulting in best practices operations of payroll, benefits, leave, and tax procedures.
  • Managed various benefits programs and ensured compliance with all state and federal legal regulations and standards after monitoring and implementing applicable human resources requirements.
  • To run programs, conducted investigations, maintained records, represented organization at hearings, reviewed worker's compensation (L&I) claims, managed return to work programs like claims resolution, retraining, and coordination of benefits, interpreted appropriate rules related to the implementation and use of FMLA, ADA, worker's compensation, and shared leave, and provided consultation to employees and management regarding these provisions.
  • Exhibited superior communication skills by developing and maintaining effective, working relationships with all key internal and external stakeholders and promoting business discussion.
, 05/2011 to 08/2015
Bickford Senior LivingVirginia Beach, VA,
Payroll/Benefits Reviewer, 05/2011 to 05/2012
, ,
  • Oversaw various details and aspects of payroll and benefits programs, reviewing and approving bi-weekly and semi-monthly multi-state payrolls for approximately 950 employees and ensuring that all staff members were appropriately compensated for their work performance.
  • Completed duties like preparing accruals for vacation, overtime, and outstanding invoices and ensuring that payroll/benefits SOPs and payroll SOX control standards were adhered to by team at all times.
  • Served as back up Payroll Administrator for full and part-time payroll and as back up Benefits Administrator in case of vacation or absence of acting staff member, guaranteeing that all related activities were completed even in emergency situations.
  • Coordinated efforts between the Payroll, Human Resources, and Budget Departments as well as other departments, maintaining proper flow and application of employee data.
  • While allowing proper use of information, ensured companywide data integrity and security including between main Oracle platform and payroll processing programs like ADP and benefits programs.
  • Aligned all employment, benefits, and payroll tax processes and procedures with federal, state, and local regulations and standards to minimize risk and obtain proper documentation.
  • Assisted with aspects of accounting by reviewing and approving all accounts payable and accounts receivable related items, reconciling all payroll and benefits accounts, performing ad hoc audits, and completing annual payroll and 401K audits.
  • Assured that department related financial transactions were completed accurately to benefit company's financial health.
Office Manager | Bookkeeper, 01/1997 to 01/2011
NACity, STATE,
  • Performed standard bookkeeping procedures including accounts payable, account receivable, payroll, general ledger, and compiling financial statements and monthly statements using Microsoft Excel and QuickBooks, contributing to organization and accuracy of company finances.
  • Established and maintained human resources related employee files consisting of information on salary increases, deductions, garnishments, benefits, payroll exceptions, and W-2 withholdings while consistently exercising a high-level of confidentiality and protecting information security.
  • Provided support to a three-member executive staff by coordinating client meetings, maintaining calendar for Board of Directors, and arranging other logistical assistance.
  • Reviewed and processed all subcontractor-related document submissions like RFPs, contracts, and billings, maintaining organization and access to vital information for operations.
  • Created and monitored daily staff schedules, adjusting them accordingly to ensure adequate staffing levels in support of operational demands and business objectives.
  • Ensured appropriate workforce availability to accomplish company goals by scheduled deadlines.
Education
Bachelor of Science: Business Administration, Expected in 1990
Duke University - , ST
GPA:
Business Administration
Affiliations
Skills
accounting, accounts payable, accounts receivable, accruals, ADA, ADP, ad, automation, Benefits Administrator, Benefits, billings, Bookkeeping, Budget, bi, maintaining calendar, coach, communication skills, conferences, consultation, contracts, Counseling, client, Documentation, financial, financial statements, general ledger, hiring, HRIS, Human Resources, information security, Latin, Leadership, legal, managing, meetings, access, Microsoft Excel, Microsoft Office Suite, Office Management, Oracle, Payroll, Processes Payroll, payroll processing, Performance Reviews, processes, Process Improvement, Program Management, Quality Control, QuickBooks, reconciling, Record Keeping, Recruitment, recruiting, staffing, tax, taxes, Team Management, upgrade

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Resume Overview

School Attended
  • Duke University
Job Titles Held:
  • Supervisor
  • Payroll/Benefits Reviewer
  • Office Manager | Bookkeeper
Degrees
  • Bachelor of Science

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