superintendent resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

High-achieving and proactive manager with 26 years of experience in cross-functional supply chain, inventory, transportation and logistics operations. Demonstrated abilities and focused on driving growth and improving organizational goals and objectives. Decisive leader and analytical problem-solver with solid track record of success.

  • Project Management
  • Quality assurance
  • Continuous Improvement
  • Strategic planning
  • Safety and compliance
  • Logistics Management
  • Organizational Skills
  • Material Requirements
  • Program Management
  • Strategic Planning
  • Supply Chain Management
  • Materials Management
  • Logistics Support
  • Supply Orders
  • Business Operations
Work History
Superintendent, 10/2017 to 11/2019
Amli ResidentialDenver, CO,
  • Asset Management
  • Asset Management Section Chief managing team of 45 personnel responsible for 768K peacetime assets and $5M war readiness material parts located in 5 facilities and 8 warehouses; 100% inventory accountability, maintenance and control of 2.1K firearms (M-4s, M-16s and M9s).
  • Coordinated oversight movement of 10K assets for Air Force Materiel Command $500K warehouse project. Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Directly managed over 33K assets valued at $789M, with 96% inventory accuracy rate for 6 months.
  • Plans and Programs
  • Assigned/promoted as Plans and Programs Superintendent managing 15 military and civilian direct report personnel; responsible for advising Squadron Commander’s (organization CEO) decision-making concerning 352 assigned military and civilian personnel on quality assurance and compliance, readiness, training, administrative functions, unit deployment functions, and unit funding/resource advising. Combination of 21 commander’s (CEO) management programs resulting in flight selection and winning 7th Bomb Wing (Dyess Air Force Base) General Welsh “One Air Force” award.
  • Compiled and presented reports and information to organizational senior leaders board each week under accountability requirements.
  • Report of Survey Project Manager/ Flight Chief
  • Deployed to Qatar, Flight Chief leader of 12 direct reports managing area of responsibility supply inventory budget worth $11M
  • As Al Udeid Air Base, Qatar Report of Survey Project Manager, accounted for multiple appointed Investigating Officer's oversight of organizational assignment investigation and recovering of lost, found on base and misidentified assets
  • Oversaw, advised and tracked 19 investigations securing $3.2M assets which generated 32 report of surveys and 7 reports of accountabilities valued at $881K over 3-month period
  • Managed projects generated from organizational superiors for 576 personnel resulting in 15 responses/submissions from which two members were awarded winners and 5 members received special recognition from Al Udeid Air Base safety office. Major Accomplishment led towards Al Udeid 379th Logistics Readiness Squadron winning the 2018/2019 Air Force Global Strike Command team Daedalian Award.
Postal Manager, Assistant Detachment Chief, 12/2012 to 10/2017
Joint Military Postal Activity, John F. Kennedy International AirportCity, STATE,
  • Detachment Chief, Postal Operations and Transportation Manager
  • Liaises with U.S. Postal Service, Customs and Border Protection, U.S.
    Department of State to analyze multi- service customers and resolve complaints. Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 100%.
  • Managed daily operations of 6 joint Navy and Army direct reports to continually provide military oversight on postal operations and quality assurance for the transportation of mail via civilian contractors, U.S. Postal Service, air carrier and ground handling companies, airport cargo staging areas and major commercial U.S. Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 100%.
  • Maintained 100% accuracy through closely auditing and reviewing daily ramp reports and mail documents. Developed and maintained detailed reports of all military post office air mail terminal activities using Automated Military Postal System software (AMPS).
  • Coordinated with Air carriers and Alliance/partnership Airlines representatives; implemented measures to maximize productivity of multiple cargo staging areas. Addressed and resolve security concerns submitted by air cargo security and cargo operations managers. Oversaw daily operations to ensure high levels of productivity.
  • Facilitated movement of 3 million pounds of outgoing and incoming (outgoing prograde and incoming retrograde) mail, immediately correcting irregularities.
  • Conducted daily quality assurance checks in multiple cargo warehouses throughout JFK international airport eliminating mail delays.
  • Identified and corrected damaged tri-walls of prograde (outgoing) mail with missing GBS location labels ensuring mail is not delayed and sent out same day. Selected 2017 Senior Non-Commissioned Officer of the Quarter.
Planning and Operations Non-Commissioned Officer in Charge, 10/2008 to 12/2012
Joint Base Langley-EutisCity, STATE,
  • F-16 MICAP Supervisor and Squadron Training Manager
  • Directed team of 11 personnel, providing worldwide logistics, parts and supply operations for 1,024 operational warfighting F-16’s and their owning squadrons stateside and overseas.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration with Defense Logistics Agencies and Item Managers.
  • Coordinated with all levels of supply chain management to resolve delayed requests and facilitated aircraft parts acquisition and shipment from Air Logistics Centers and Defense Logistics Agency depots.
  • Identified training shortages for newly assigned enlisted and officer development requirements.
  • Authored the squadron’s 7-level craftsman course operating instruction for the benefit of 51 members.
  • Central Storage Supervisor
  • Deployed Central Storage supervisor Bagram Air Base, Afghanistan leading 4 direct reports personnel. Responsible for $638K electrostatic equipment account and managing 9 warehouses accounting for a further 3.9K items valued at $3.7M. Monitored supply inventory keeping stock levels and databases updated.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for customer supported unit activities and missions. Received and processed stock into inventory supply chain management system.
  • Awarded 635th 2010 Annual Assessment Excellent rating and Bagram Deployed Team of the Quarter 2012.
Postmaster, 07/2006 to 10/2008
RAF Blenham CrescentCity, STATE,
  • Postmaster
  • Trained 4 joint Navy/Air Force direct reports and 6 volunteers, managed combined stamps and money orders accounts valued at $4K. Issued and cashed 50 monthly money orders worth over $2,500
  • Tracked and shipped registered mail, express mail packages to and from Air Force major commands, Navy Ships and non-military organizations.
  • Developed policies and procedures, conducted evaluations for over 175 processes. Assisted customers in determining proper postal service to align with individual needs. Efficiently and kindly handled customer complaints and issues to increase satisfaction rates 100%
  • Ensured compliance of virtual checklists and briefed senior leaders weekly. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Forecasted 269 accounts for Navy to Air Force Post Office operations and transportation transition and floor to ceiling security and IT construction impacting NATO personnel, DoD civilians, London Central High School faculty staff.
  • Closed, relocated and opened newly constructed facility without degrading operations or negatively impacting patrons. Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Air Force team earned an “Outstanding” 2007 Navy Postal Operations Assessment rating.
MBA: Investments And Human Resource Management, Expected in 05/2021 to University of The Incarnate Word - ,
Senior Enlisted Joint Professional Military Education I & II: , Expected in 06/2017 to SNCO Academy - Montgomery, AL,

Non-Commissioned Officer Academy

  • Professional development completed in Leadership and Management
Bachelor of Arts: Business Administration, minor Technology Management, Expected in 12/2015 to Saint Leo University - ,
Associate of Science: Logistics Management/ Information Management, Expected in 05/2012 to Community College of Air Force - ,
Inventory Management: , Expected in 02/1994 to Technical Training School - Lowry Air Force Base, CO,
United States Air Force Senior Master Sergeant (E-8) veteran as of 1 December 2019, with 26 years of honorable service. Major processes include quality assurance, inventory management, SCM, analysis, asset management, equipment management, postal operations/transportation, multi-international airport cargo on-off loading operations, mission impaired capability awaiting parts. Quick learner, perceptive in identifying requirements, plans and highly effective in coordinating with cross- functional areas to achieve objectives. Active and current/valid Secret Security Clearance (renewed 2019)

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Resume Overview

School Attended

  • University of The Incarnate Word
  • SNCO Academy
  • Saint Leo University
  • Community College of Air Force
  • Technical Training School

Job Titles Held:

  • Superintendent
  • Postal Manager, Assistant Detachment Chief
  • Planning and Operations Non-Commissioned Officer in Charge
  • Postmaster


  • MBA
  • Senior Enlisted Joint Professional Military Education I & II
  • Bachelor of Arts
  • Associate of Science
  • Inventory Management

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