Cadet In Training
December 2007 to December 2010Bilingual Research Services － El Paso, TX7500 N Mesa Street # 315 El Paso, TX 79912 915-875-0775 Dec 2007-Dec 2010 Executive Phone Interviewer Conducted over the phone surveys for various clients Maintained +75% rate of completed surveys with Platoon Sergeants, NCO's, Company Commander Conducting presentations for the Company on Microsoft PowerPoint
Oversees the Youth Services Representative
September 2010 to CurrentGolf Co. 949 BSB Texas Army National Guard － El Paso, TXSupervise between 20-40 soldiers; oversee Soldier readiness, work closely with Non Commissioned Officers. Plan, resource, execute and assess training at the platoon level, write operation orders, request training resources, conduct mission briefs and assess training, prepare risk assessments and conduct After-Action-Reviews with soldiers the company commander. Work with Platoon Sergeant to enforce the Army standards, administer corrective actions to remedy poor performance; implement corrective training and formal or informal counseling when necessary. Responsible for signing off and maintaining accountability over $1 million worth of property, oversee equipment maintenance and readiness. GC Services Answer incoming telephone calls for Apple products any additional products added to the Call Center. Provide accurate information about client products and services to the caller and educate callers on how to use client products. Provide call completion and alternate billing methods for the customer. Handle customer calls, despite the degree of difficulty. Provided excellent quality customer service. Work closely with low-income, multi-ethnic clientele and children. Knowledge and understanding of domestic violence, drug/alcohol use/effects and emotional, physical and sexual violence Use supervisory and negotiating facilitating skills and basic knowledge of conflict/crisis management and inspection procedures. Handle complaints and conflict and arbitrate differences effectively. Perform minor maintenance repairs. Data input into homeless database. Remain objective but caring when dealing with problems of others and maintain respect for people and the ability to work well with people Able to handle multiple tasks and interruptions. Must be able to work under pressure. Able to work independently and autonomously. Able to make sound judgments, have excellent decision making skills, and be able to take corrective action based on established policy/procedure quickly and effectively. Supervise between 20-40 soldiers; oversee Soldier readiness, work closely with Non Commissioned Officers. Plan, resource, execute and assess training at the platoon level, write operation orders, request training resources, conduct mission briefs and assess training, prepare risk assessments and conduct After-Action-Reviews with soldiers the company commander. Work with Platoon Sergeant to enforce the Army standards, administer corrective actions to remedy poor performance; implement corrective training and formal or informal counseling when necessary. Responsible for signing off and maintaining accountability over $1 million worth of property, oversee equipment maintenance and readiness. Feburary 2014-Present Coordinates, facilitates, and provides case management for youth age 7 to 18. Provides case management sessions on at least a monthly basis. Oversees the Youth Services Representative position which provides activities for youth. This position is responsible for the IGNITE program for youth at the YWCA TLC that works to connect disconnected youth to out of school activities. This positions plans monthly outings for youth. This position will be certified to drive the YWCA van to transport youth. OTHER REQUIREMENTS: Knowledge of assessment and intervention methods relating to substance abuse, domestic violence, youth at risk, and homeless issues preferred. Must be able to meet varied work schedule to meet the needs of the TLC, including serving as TLC supervisor 'on call' on a rotational basis. Must be skilled and respectful in working with people of diverse cultural and educational backgrounds. Must have ability to be objective but caring when dealing with problems of others. Must be flexible, creative and willing to accept new assignments as program develops and adapt to time and funding level changes. Excellent verbal/written communication and crisis intervention skills required. Must be organized and able to handle multiple tasks at same time and work under pressure, with continual interruptions. Must be able to work independently and autonomously. Must be able to solve problems and make sound judgments and decisions. Bilingual capabilities in English/Spanish preferred.
