Knowledgeable in Results Plus Donor Management database, ACT Compass Software, and Datatel Experience working with OASIS online scholarship system database and SARS.Grid
*Experience and knowledge in student account and billing methods
*Participated at high-profile Foundation donor and cultivate work events with many diverse donors, retirees, alumni and volunteers
Microsoft Word, PowerPoint, Excel, Microsoft Project and M Visio 2013
WPA Certificate of Completion for the successful completion of Preventing Discrimination and Sexual Violence: Title IX, VAWA and Clery Act for Faculty and Staff.
Student Services Technician January 2015 to CurrentMacomb Community College
Dean of Students Success/ Student Success Services Provides technical support for new incoming students regarding the necessary steps to attend community college (i.e., new student orientation, registration, FASFA, online portal).
Interacts with a variety of diverse student backgrounds including international, educational, socioeconomically, religious, sexual orientation, race, and gender.
Provide technical support to students in the Student Services Lab Assist students with all student services processes /online transcript process forms, financial forms/ Update computerized information Direct students to relevant campus offices and personnel for additional assistance Participate in professional development opportunities as assigned to enhance job skill Assist students with fill out property FAFSA application, scholarship forms Assist students with use of computerized guidance program plans and other materials to secure education and college information Work closely with staff from Enrolment, Counseling/Academic and Career Services departments to maintain current college information.
Clerical Assistant January 2012 to January 2015Macomb Community College
Responsible for clerical duties that require careful attention to detail and high level of accuracy and efficiency.
Demonstrate excellent customer service skills while maintaining confidentiality of donor and alumni records.
Readily accepts new projects and challenges, from learning new software to assisting staff with projects and deadlines.
Clerical duties include typing, filing and faxing, answering multi-line telephone system and historical record archival Keeps alumni and donors records and files department information within unit records.
Assembles necessary documents in donor files Assist in the maintenance and accuracy of donor and alumni records in the ResultsPlus Donor Management database, including change of address updates and the clean-up of historical records Enter and update all donors, prospects, students and alumni information in the Foundation database.
Familiarity with the College's alumni data Distribute mail and prepare mass-mailings Establish a network of partnerships with students, employers, alumni, and various College departments and academic areas in order to promote scholarships Assist in maintaining and updating scholarship files Assist staff with implementation of programs and special events.
September 2007 to June 2010Bilingual Telemarketers
Geography Teacher September 1999 to March 2007SRVR, LLC － Troy, MI
Promoted services to customers through effective communication skills Handled frequent customer product and service inquiries Sold all products and services offered by the company Completed outbound sales calls and answered inbound calls Multilingual customer service for selling various products in telecommunication industry Ensured customer satisfaction High School Kliment Temeriazev, Sandanski; BULGARIA Taught geography classes to students grades K -12 Created multicultural lesson plans Incorporated technology into the classroom Implemented a variety of teaching tools to accommodate all learning styles Advisor for Geography Club Encouraged a multimedia and multi-dimensional curriculum that integrated geography with history, politics, art, and culture Fostered a positive and safe learning atmosphere.
Associate of Business Administration : Business Management Business, Management, Marketing, Human Resource Management, Computer Information Processing, Accounting and Business Law, December 2014Macomb Community College － Warren, MIGPA: Achieved Dean's ListBusiness Management Achieved Dean's List Business, Management, Marketing, Human Resource Management, Computer Information Processing, Accounting and Business Law
Master of Education : Geography, June 1999South-West University "Neofit Rilski" The Republic of BulgariaGeography
Academic, art, attention to detail, Bulgarian, Clerical, communication skills, Counseling, customer satisfaction, excellent customer service, customer service, database, English, special events, faxing, filing, financial, forms, lesson plans, materials, Excel, mail, PowerPoint, Microsoft Project, Microsoft Word, multi-line telephone, multimedia, network, organizational, personnel, processes, selling, sales, Teacher, teaching, technical support, telecommunication, time management, typing, Visio
South-West University "Neofit Rilski" The Republic of Bulgaria
Job Titles Held:
Student Services Technician
Associate of Business Administration : Business Management Business, Management, Marketing, Human Resource Management, Computer Information Processing, Accounting and Business Law , December 2014 Master of Education : Geography , June 1999 Teacher Certification
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