Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Seasoned Store Sales Manager with impressive achievements establishing top-performing flagship stores in competitive markets. Drives creative marketing and merchandising campaigns to boost store traffic. Orchestrates start-up and development of new stores, building talented teams focused on surpassing sales objectives.

  • Cross-cultural sales background
  • Profit and revenue-generating strategies
  • Lead generation
  • Sales tracking
  • Rapport and relationship building
  • Multidisciplinary team leadership
  • Recruiting and hiring
  • Compelling leadership skills
  • Service-driven sales
03/XXX7 to 08/XXX9
Store Sales Manager Ollie's Bargain Outlet Homosassa, FL,
  • Monitored and implemented corporate programs, leading store to rank among top performers in sales territory-wide.
  • Established culture of friendly competition, maintaining top morale and motivating individuals to surpass goals.
  • Developed and implemented strategic merchandising plans to boost revenues and reduce expenditures while maintaining payroll within budget.
  • Analyzed business trends to determine shortfalls and develop performance improvement plans.
  • Engaged and motivated team of [Number]+ sales representatives to achieve individual and store goals.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
04/2008 to 09/XXX2
Store Sales Manager Coen Markets, Inc. Triadelphia, WV,
04/2006 to 04/2007
Co Manager Ann Taylor Loft City, STATE,
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed visual displays for [Type of company] company to drive exposure and increase revenue.
  • Presented updated floor plans and design strategy to store management.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
10/2001 to 12/2006
Store Manager Delias Inc. City, STATE,
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Hired, trained, evaluated performance and enforced disciplinary actions for [Number] associates.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw POS operations and cash management to reduce errors.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Education and Training
Expected in 09/2003
Associate of Arts: Fashion Merchandising And Business Management
ICM School of Business - Pittsburgh , PA
Expected in 06/2001
High School Diploma:
West Branch High School - Beloit, OH

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  • West Branch High School

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