Resourceful Training Specialist with extensive communications and content development experience and knowledge of adult learning concepts and methods used in designing, developing and delivering successful training programs.
Microsoft Office - Advanced in Word and PowerPoint, Intermediate Excel
Increased compliance of manufacturer brand coupon submissions within 527 Family Dollar stores.
Designed and implemented training aid for new portable inventory computer system used in classroom instruction for more than 1,500 stores.
Spearheaded "Field Development Live" Intranet-based trainer resource for Family Dollar Store Operations training team.
Conceived idea, drafted project requests, execution plans and partnered extensively with IT Department on site's design.
Instrumental in redesign of core aspects of the Global Compliance Services (GCS) Inc.'s new hire training program, enhancing the curriculum's effectiveness which led to a 47 percent increase in production, a 35 percent decrease in course hours and a savings of $40K a year.
Improved effectiveness of GCS training retention exercises by making them more interactive versus instructor led through the design and development of demo programs increasing the number of hands-on training activities from 24 to 32 hours.
Store Operations Liaison/Subject Matter Expert March 2010 to November 2011FAMILY DOLLAR STORES INC － Matthews, NC
Served as a liaison between internal departments and external vendors to ensure training and communication for pilot initiatives were met Developed monthly communications for Store Managers, District Managers and Regional Managers outlining protocols for holiday sales events, back to school promotions and seasonal sidewalk and parking lot sales Developed communications for Tobacco and Lottery sales pilots to include online training schedules, equipment installations and product delivery dates Partnered with Change Management to develop training content for the Taleo Talent Management System Conducted usability testing of Taleo system and trended operational gaps Developed facilitator's guide and conducted train-the-trainer workshops for Learning and Development team members to train District Managers on Taleo system Managed all training logistics for Taleo training including hotel, airfare and meals for attendees Maintained weekly report of more than 6,500 store's coupon redemption and developed communications to District Manger and Regional Vice Presidents to address non-compliant districts and stores Partnered with the Finance Department and coupon vendors to determine coupon reclamation and communicate best practices to drive down noncompliant stores.
Training Specialist and Store Operations Subject Matter Expert August 2006 to February 2010FAMILY DOLLAR STORES INC － Matthews, NC
Conducted instructor-led and computer based training.
Analyzed training needs, planned and executed training programs and served as subject matter expert for a variety of system's tools Facilitated instructor-led training programs on policies and systems for all employee levels including Regional Vice Presidents, District Managers and Store Managers Developed training content using ADDIE (Analysis Design Development Implementation Evaluation) principles Instrumental in restructuring training method of delivery for rollout of companywide point-of-sale system upgrade Evaluated effectiveness of training and recommended enhancements Developed weekly communications for mid and senior level management and arranged training classes in multiple states Ensured computer-based training prerequisites were successfully met prior to instructor led training Provided mentoring and on-site training to Store Managers and District Managers Conducted usability testing for systems and trended system operational gaps Served as a liaison between District and Regional management and the Corporate office to research and troubleshoot systems issues and create contingency plans for stores Sharepoint site administrator for Field Development Live trainer resource page.
Professional Development and Training Specialist February 2004 to July 2006GLOBAL COMPLIANCE SERVICES INC － Charlotte, NC
Conducted instructor-led training for new hires and existing employees including entry, mid and senior level employees Key player in the development, editing and maintenance of training documents for Operations Department Conducted performance evaluations, trended training results and recommended solutions to improve effectiveness and efficiency Coached entry and mid-level managers on feedback delivery, conflict management, emotional intelligence in the workplace, ethics in leadership and soft skills Managed all aspects of two-week new hire and other training and development courses including setup and material ordering Partnered with IT Department to provide training and performance development content for company Intranet Promoted from Communications Specialist in 2004.
Staff Writer October 1995 to December 1999THE TRIBUNE STAR NEWSPAPER － Terre Haute, IN
Wrote more than 800 articles about school boards, city, county and state governments, business and community events, religion and entertainment in a nine-county region.
Translated complicated issues such as redistricting, waste dumping, state and local elections, healthcare, manufacturing, teacher contract negotiations, criminal court proceedings and university events and programs into easy-to-understand news articles.
Project Management 101 - Project Management Institute Methodology
Project Management Business Life Cycle
Bachelor of Science : JournalismIndiana State University － Terre Haute, INJournalism