Conscientious Store Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Dedicated Store Manager with more than 35 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Excellent customer service skills
Payroll,gross profit, net profit and sales goals
Store Manager, 09/1996
to 09/2011 Publix SuperMarkets, Inc. – Lakeland,
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of100-420 associates,8 team leaders and 8 assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
Oversaw inventory and office supply purchases.
Complied annual recommendations for end of fiscal year budgets.
Oversaw daily office operations for staff employees.
Prepared and distributed payroll for staff
Facilitated successful internal and external audits through sound and thorough documentation.
Developed and trained new managers for future locations.
Addressed all customer complaints and established a reward system for customer compliments
Asst. Store Manager, 10/1994
to 09/1996 Publix SuperMarkets, Inc. – Lakeland,
Successfully implemented new technologies and process to encourage continuous improvement.
Supervised accounts receivables clerks, team of six
assisted store manager with training of assistant department managers. Developed hourly associates.
acted as managers in charge when store manager was absent.
2nd Asst. Manager, 12/1993
to 10/1994 Publix Supermarkets, Inc. – Lakeland,
trained and developed grocery team and customer service team
made schedules for grocery and customer service department while achieving payroll goals
handled cash, balanced office, made deposits
addressed customer concerns timely and promptly
Deli Manager, 09/1984
to 11/1993 Publix SuperMarkets, Inc. – Lakeland,
Oversaw daily operations for staff of 20-42employees.
maintained inventory accuracy.
established and maintained great customer service
trained and developed future deli managers
monitored and maintained the most strict standards for food safety
Meat Wrapper/Deli Clerk, 03/1977
to 11/1983 Publix SuperMarkets, Inc. – Lakeland,
responsible for maintaining meat case and providing great customer service
handled special orders for customers
ordered supplies as needed
worked with team members to improve productivity
Meat Cutter, 05/1975 A&F Meats – Deltona,
High School Diploma: 1973 Oviedo High School - Oviedo,
Certified Food Safety Manager Completed 15 Cornell courses related to the food industry Graduate of Dale Carnegie courses Received certificate for The Seven Habits of Highly Effective People
Won district award six quarters in a row for 21 goals established by district managers. Managed stores with volumes ranging from 19 million to 36 million annually. Awarded the Best Boss award by my associates