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Store Manager Resume Example

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STORE MANAGER
Summary
Objective: Seeking employment that will promote my long term growth and secure my future. Qualifications: Strong Organizational Skills Self motivated, multi-tasked Works well in high pressure situations Highly effective at maintaining strong verbal and written communications Exceptional customer service skills Willing to do whatever it takes to get something done
Highlights
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Team-oriented
  • Reliable
  • Microsoft Word
  • Excel
  • Quickbooks
Accomplishments

Awarded #1 Customer Service West Region ATT Wireless Lihue Store 2011









Experience


Store Manager
January 2006 to July 2012
Bickford Senior Living - Battle Creek
  • Responsible for all aspects of the daily retail store operation.
  • Oversees the overall daily supervising of store employees, hiring, discipline, and scheduling of employees work.
  • Meet assigned sales performance and profitability criteria.
  • Ensures customer satisfaction.
  • Maintains inventories at adequate levels, promotes sales, and maintains the appearance of the store.
  • Completes accounting and paperwork associated with cash receipts, prices, and conducts physical inventories.
  • Completed weekly schedules according to payroll policies.
  • Addressed customer inquiries and resolved complaints.
Administrative Assistant
August 2012 to June 2012
Starbucks - Dresher , PA

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Submitted time sheets for payroll-processed payments through Quickbooks

Accounts Payable

Accounts Receivable



Assistant Store Manager
January 2004 to January 2006
Asrc Federal Holding Company - Cocoa Beach , FL
  • Reported directly to Store Manager.
  • Addressed customer inquiries and resolved complaints
  • Coached and developed sales reps to ensure sales process
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Stocked and restocked inventory when shipments were received.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Inventory Manager
January 2001 to January 2004
Michael Hill - Albany , NY
  • Cingular Wireless.
  • Responsible for maintaining all levels of open orders, receiving, and returns of inventory control.
  • Implemented new inventory procedures, demanded to be incompliance with company standards.
  • Reduced wasteful inventory from 180 days to 13 and still staying in compliance.
  • Face lifted repair and return programs reducing time and cost in repair of customer phones while reducing loaner phone inventory.
  • Updated staff with inventory availability and new products.
  • Developed cycle reports for each manufacturer and conducted a full monthly physical inventory.
  • Developed a key operating indicator report that positioned the Kauai store from and unacceptable to an excellent rating within 90 days of starting the position.
  • Replenished daily floor displays of cell phones along with accessories on sales floor.
  • Assisted other departments within the store when needed.
  • Helped with Customer Service.
Customer Service Representative
January 2000 to January 2001
Illinois Tool Works - Chicago Heights , IL
  • Ameritech.
  • Processed customer bill payments, applied credits where applicable.
  • Resolved customer disputes with billing issues.
  • Ensured best fit in customer rate plan analysis and company promotional programs for accessories, phones, features, and troubleshooting handsets.
  • Responsible for balancing daily cash receipts and teaching a new phone billing system.
Office Manager
January 1992 to January 2000
Mckesson Corporation - IL
  • Responsible for all functions of Accounts payable, receivables, month end billing, collections/delinquent accounts, and balance subsidiary ledgers.
  • Entered data for payroll, recapped routine activities with construction and commercial accounts.
  • Worked with customer service activities, and worked part time as a vehicles dispatcher.
Office Manager
January 1976 to January 1992
Sbm Management - CA
  • Oversee Front Desk operations.
  • Coordinated efforts with guest relations both check in/out procedures.
  • Assisted coordination of housekeeping's schedule.
  • Worked with PBX operations, employee work schedules, customer service and ordering of supplies.
  • Conducted night audits, accounts payable/receivables, collections, data entry, and worked closely with Human Resources.
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

59Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

Job Titles Held:

  • Store Manager
  • Administrative Assistant
  • Assistant Store Manager
  • Inventory Manager
  • Customer Service Representative
  • Office Manager
  • Office Manager

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