Store Manager Resume Example

• Responsible for all aspects of the daily retail store operation.
• Oversees the overall daily supervising of store employees, hiring, discipline, and scheduling of employees work.
• Meet assigned sales performance and profitability criteria.
• Ensures customer satisfaction.
• Maintains inventories at adequate levels, promotes sales, and maintains the appearance of the store.
• Completes accounting and paperwork associated with cash receipts, prices, and conducts physical inventories.
• Completed weekly schedules according to payroll policies.
• Addressed customer inquiries and resolved complaints.

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Submitted time sheets for payroll-processed payments through Quickbooks

Accounts Payable

Accounts Receivable

• Reported directly to Store Manager.
• Addressed customer inquiries and resolved complaints
• Coached and developed sales reps to ensure sales process
• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
• Stocked and restocked inventory when shipments were received.
• Completed a series of training sessions to advance from Assistant Manager to Store Manager.

• Cingular Wireless.
• Responsible for maintaining all levels of open orders, receiving, and returns of inventory control.
• Implemented new inventory procedures, demanded to be in compliance with company standards.
• Reduced wasteful inventory from 180 days to 13 and still staying in compliance.
• Face lifted repair and return programs reducing time and cost in repair of customer phones while reducing loaner phone inventory.
• Updated staff with inventory availability and new products.
• Developed cycle reports for each manufacturer and conducted a full monthly physical inventory.
• Developed a key operating indicator report that positioned the Kauai store from and unacceptable to an excellent rating within 90 days of starting the position.
• Replenished daily floor displays of cell phones along with accessories on sales floor.
• Assisted other departments within the store when needed.
• Helped with Customer Service.

• Ameritech.
• Processed customer bill payments, applied credits where applicable.
• Resolved customer disputes with billing issues.
• Ensured best fit in customer rate plan analysis and company promotional programs for accessories, phones, features, and troubleshooting handsets.
• Responsible for balancing daily cash receipts and teaching a new phone billing system.

• Responsible for all functions of Accounts payable, receivables, month end billing, collections/delinquent accounts, and balance subsidiary ledgers.
• Entered data for payroll, recapped routine activities with construction and commercial accounts.
• Worked with customer service activities, and worked part time as a vehicles dispatcher.

• Oversee Front Desk operations.
• Coordinated efforts with guest relations both check in/out procedures.
• Assisted coordination of housekeeping's schedule.
• Worked with PBX operations, employee work schedules, customer service and ordering of supplies.
• Conducted night audits, accounts payable/receivables, collections, data entry, and worked closely with Human Resources.