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stocker retail salesperson resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Merchandising expertise
  • Stocking and replenishing
  • Heavy lifting
  • Shelving of products
  • Performance improvement
  • Product and service sales
  • Customer relationships
  • Money handling
  • Warehousing functions
  • Customer-oriented
  • Shipping and receiving
  • Exceptional time management skills
  • Upselling techniques
  • Tableside service
  • Guest relations
  • Point of sale knowledge
  • Order accuracy
  • Table setting
  • Daily specials memorization
  • Menu memorization
  • High-volume dining
  • Bill computation
Work History
03/2019 to Current
Stocker/Retail Salesperson Traditions Spirits Duncan, OK,
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Created balanced pallets to support efficient and safe sales floor replenishment.
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Moved and lifted heavy loads of merchandise.
  • Consistently lifted materials weighing as much as 50+ pounds.
  • Maintained effective team member communication.
  • Maintained neat, orderly and safe work space.
03/2019 to 05/2020
Waitress Res-Care, Inc. Brighton, MI,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Upsold specialty items to increase overall sales and exceed targets.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Bussed and reset 5-10 tables per shift, working efficiently to keep dining room and work areas clean.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Loaded trays with accessories, including eating utensils, napkins and condiments.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
09/2018 to 03/2019
Sales Support Generalist Victoria's Secret City, STATE,
  • Greeting and building a connection with customers to provide comfort while they are shopping.
  • Maximizing sales with guests and reconnecting with them in the end, ensuring that their experience in the store was satisfactory for checkout.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Recommended changes, improvements or deletions in products according to customer feedback.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from obtained merchandise, protecting company reputation and loyal client base.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Communicated customer arrival to team and managed visit expectations to maximize sales.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
06/2016 to 08/2018
Shift Leader Auntie Anne's City, STATE,
  • Assigned daily employee tasks and monitored activity and completion.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Alerted customers to upcoming sales events and promotions.
Education
Expected in 05/2020 to to
Associate of Science: Bio-Chemistry
Pearl River Community College - Hattiesburg, MS,
GPA:
Expected in 05/2017 to to
High School Diploma:
Hattiesburg High School - Hattiesburg, MS
GPA:

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Resume Overview

School Attended

  • Pearl River Community College
  • Hattiesburg High School

Job Titles Held:

  • Stocker/Retail Salesperson
  • Waitress
  • Sales Support Generalist
  • Shift Leader

Degrees

  • Associate of Science
  • High School Diploma

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