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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Skills
  • Leadership
  • Adaptability
  • Responsible
  • Supervision
  • Planning and Coordination
  • Basic math
  • Multitasking abilities
  • Teamwork
  • Maintenance & Repair
  • Excellent work ethic
  • Troubleshooting and Diagnostics
  • Software Installation
  • Technical Support
  • IT Support
  • Network Troubleshooting
  • Troubleshooting Technical Issues
Work History
Stevador, 10/2017 to 03/2019
CretexSoquel, CA,
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used coordination and planning skills to achieve results according to schedule.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Monitored and maintained high level of on-time delivery reliability service and performance
Operations Manager, 10/2014 to 07/2016
Abb LtdSalt Lake City, UT,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
  • Maximized productivity and management systems by establishing specific goals and managing operations.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Oversaw day-to-day operations, including supervising 10 person team across 5 sites.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Implemented policies and standard operating procedures for continuous improvement.
IT Specialist, 04/2011 to 03/2014
Longeviti, LlcWashington, DC,
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Performed as fire team member during situational training exercises and all infantry dismounted battle drills.
  • Advised Company Commander on operations, intelligence and risk assessments in daily briefings.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked closely with NCO's to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Balanced needs of home and host countries, reporting directly to my commanding officer.
Manager, 03/2006 to 04/2011
Variety Detail LLCCity, STATE,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Recorded inventory sales into organization's weekly income report.
Education
25B IT Specialist Certificate : Information Technology, Expected in 11/2011
Advanced Individual Training - Augusta, GA,
GPA:
High School Diploma: , Expected in 06/2008
Sacred Heart High School - Waterbury, CT,
GPA:

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Resume Overview

School Attended

  • Advanced Individual Training
  • Sacred Heart High School

Job Titles Held:

  • Stevador
  • Operations Manager
  • IT Specialist
  • Manager

Degrees

  • 25B IT Specialist Certificate
  • High School Diploma

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