Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

A full-time position where I can be utilized to help the company achieve its goals; a position where my customer service experience and hard work ethic can be maximized.

Enthusiastic worker with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average customer service skills into an already thriving company.

Skills
  • Microsoft Outlook, Word and PowerPoint
  • Billing
  • Cash register
  • COMPUTER KNOWLEDGE
  • Customer satisfaction
  • Customer service
  • Insurance
  • Office
  • Microsoft Outlook
  • PowerPoint
  • Windows
  • Word
  • Safety
  • Sales
  • Supervision
  • Technical Support
  • Answering phones
  • Troubleshooting
  • Administrative assistance
Experience
02/2020 to Current Stay at Home Parent National Veterinary Associates | Pensacola, FL,
11/2018 to 02/2020 Lead Infant Room Teacher Adventist Health System | Oklahoma City, OK,
  • Updated each child's log with important activities and discussed data with parents.
  • Kept adequate supplies on hand to meet each baby's needs and worked with parents to restock items.
  • Maintained infants' schedules with balanced approach managing rest and play.
  • Monitored children under care closely to quickly identify any safety or security problems.
  • Offered children as young as 6 weeks opportunities to learn with age-appropriate activities.
  • Taught children foundational skills such as colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Introduced groups of 18 infant and toddlers to multisensory activities such as music, dance and stories to encourage exploration and spark curiosity.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
06/2018 to 08/2018 Customer Service Representative Empereon Call Center | City, STATE,
  • Assessed customer needs and upsold products and services to maximize Frontier's sales.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
12/2017 to 04/2018 Patient Advocate Win & Associtates | City, STATE,
  • Helped patients understand care, coverage and payment responsibilities and rights.
  • Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
  • Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.
  • Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
  • Assisted patients in selecting appropriate courses of actions and obtaining needed support.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
05/2015 to 07/2017 Front Desk/ Collections Guardian Anesthesia Services | City, STATE,
  • Worked with Guardian Anesthesia to attain operational and financial goals with strategic approaches.
  • Worked with Guardian Anesthesia to meet all incoming guest needs, smooth payment processes and maximize satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Performed administrative tasks to support strategic initiatives.
  • Entered, posted and scanned accounts receivable documents into PPM software program.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
to Stay at Home Parent Self | City, STATE,
Education and Training
Expected in 2006 | Clear brook High School, Friendswood, TX GPA:
Expected in | San Jacinto College District, Pasadena, TX GPA:

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Resume Overview

School Attended

  • Clear brook High School
  • San Jacinto College District

Job Titles Held:

  • Stay at Home Parent
  • Lead Infant Room Teacher
  • Customer Service Representative
  • Patient Advocate
  • Front Desk/ Collections
  • Stay at Home Parent

Degrees

  • Some College (No Degree)

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