, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
A full-time position where I can be utilized to help the company achieve its goals; a position where my customer service experience and hard work ethic can be maximized.
Enthusiastic worker with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average customer service skills into an already thriving company.
Skills
Microsoft Outlook, Word and PowerPoint
Billing
Cash register
COMPUTER KNOWLEDGE
Customer satisfaction
Customer service
Insurance
Office
Microsoft Outlook
PowerPoint
Windows
Word
Safety
Sales
Supervision
Technical Support
Answering phones
Troubleshooting
Administrative assistance
Experience
02/2020 to CurrentStay at Home Parent National Veterinary Associates | Pensacola, FL,
11/2018 to 02/2020Lead Infant Room TeacherAdventist Health System | Oklahoma City, OK,
Updated each child's log with important activities and discussed data with parents.
Kept adequate supplies on hand to meet each baby's needs and worked with parents to restock items.
Maintained infants' schedules with balanced approach managing rest and play.
Monitored children under care closely to quickly identify any safety or security problems.
Offered children as young as 6 weeks opportunities to learn with age-appropriate activities.
Taught children foundational skills such as colors, shapes and letters.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Supported children's emotional and social development by adapting communication tactics for differing client needs.
Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Introduced groups of 18 infant and toddlers to multisensory activities such as music, dance and stories to encourage exploration and spark curiosity.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Sparked creativity and imagination by helping children discover new things each day.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
06/2018 to 08/2018Customer Service RepresentativeEmpereon Call Center | City, STATE,
Assessed customer needs and upsold products and services to maximize Frontier's sales.
Set up and activated customer accounts to maintain QA satisfaction levels.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Evaluated customer account information to assess current issues and determine potential solutions.
12/2017 to 04/2018Patient AdvocateWin & Associtates | City, STATE,
Helped patients understand care, coverage and payment responsibilities and rights.
Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.
Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
Assisted patients in selecting appropriate courses of actions and obtaining needed support.
Coordinated between patients and healthcare professionals to meet patient needs.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
05/2015 to 07/2017Front Desk/ CollectionsGuardian Anesthesia Services | City, STATE,
Worked with Guardian Anesthesia to attain operational and financial goals with strategic approaches.
Worked with Guardian Anesthesia to meet all incoming guest needs, smooth payment processes and maximize satisfaction.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
Performed administrative tasks to support strategic initiatives.
Entered, posted and scanned accounts receivable documents into PPM software program.
Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
to Stay at Home ParentSelf | City, STATE,
Education and Training
Expected in 2006 | Clear brook High School, Friendswood, TXGPA:
Expected in | San Jacinto College District, Pasadena, TXGPA:
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