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Staffing Coordinator Resume Example

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STAFFING COORDINATOR
Professional Summary
Objectives 4 years of progressively responsible work experience in customer service/call center and looking to find a career that will allow me to demonstrate my unique skills to better serve citizens.
Skills
  • Microsoft Office Products
  • First ISG agent within company to receive Certificate of Excellence for Marketplace by CMS (Centers for Medicare
  • Medicaid Services) measured by CSAT surveys.
  • Administrative duties, Written
  • Ad
  • Billing
  • Budget
  • Call Center
  • Case Manager
  • CMS
  • Interpersonal skills
  • Counselor
  • Customer Service
  • Databases
  • Delivery
  • Documentation
  • Forth
  • Guardian
  • Insurance
  • Leadership
  • Leadership
  • Skills
  • Notes
  • Materials
  • Microsoft Office Products
  • Nursing
  • Policies
  • Property
  • Mmanagement
  • Property management
  • Quality
  • Recruiting
  • Research
  • Scripts
  • Staffing
  • Supervisory
  • Supervising
  • Surveys
  • Telephone
  • Phone
Work History
Staffing Coordinator, 01/2001 to Current
HireQuest Direct – Panama City, FL
  • Assist with daily operations Help applicants with computer entry and obtain proper Identification required for I-9 verification Ensure that applicants onboarding is correct, and all documents are uploaded Dispatch Field Team Members (FTMs) Provide exceptional customer service to customers, FTMs and vendors Perform daily and weekly payouts for FTMs Assigns pay cards to new FTMs Help with billing for the branch Assist in making calls to customers to verify satisfaction Input work orders and verify that customer documentation has been uploaded and current Enter I-9 information for each FTM Conduct E-Verify on all FTMs Run background or drug tests when necessary Submit requests for Certificates of Insurance Participate in Job Fairs when needed Partake in recruiting efforts for all staffing needs Any administrative duties as needed and/ or other duties assigned by the Branch Manager.
Office/Property Manager, 05/2013 to 08/2015
Parent Management Company Inc – Leesburg, FL
  • Assisted Management Company in the day to day responsibility of maintaining a 37 unit apartment property community Adhered to rules and regulations set forth by USDA, HUD, Rural Development, and the property management company Responsibly collected all rent monies and any other appropriate fees required by company to maintain yearly budget Supervised the maintenance department, and any other outside contractors needed for maintaining the property in accordance with property management company Worked with all residents on recertification paperwork required to renew yearly leases and maintained.
11/2015 to 01/2015
Internal Support Group CSR, Maximus Federal Inc – Panama City, FL
  • Responds to priority telephone calls courteously professionally Researches inquiries using various tools, databases, written materials and the web to provide knowledgeable responses to telephone inquiries within departmental goals for quality, schedule adherence and average handle time Guide and coaches Customer Service Representatives to research and locate answers to their questions by using CCO specific tools (i.e.
  • RADMIN, NGD, etc.) Provides guidance to CCO Contract Staff in all processing activities by referring to documented procedures Assists in identifying trends to develop and deliver new or updated scripts Maintains up-to-date knowledge of healthcare plans available and their associated guidelines/limitations/regulations, processing procedures, and CCO policies Continually looking for, and suggest, process improvements which will benefit Maximus Federal and our customers (internal and external) Makes recommendations in the design, development, and delivery of new or temporary employee internal training as requested Assumes coordination function for departments in absence of supervisory staff Demonstrates incremental and continuous performance improvement Maintains high quality standards at 95% or better Maintains appropriate documentations of phone inquiries Frequent internal contacts with CCO Call Center Supervisors, Deputy Program Managers or Directors, Operations Representatives, Senior Managers, Managers and Customer Service Representative.
Family Associate, 12/2006 to 10/2007
Big Bend Community Services – Panama City, FL
  • Responsible for supervising visits between parents and children removed from their home for abuse or neglect Assisted Case Managers and/ or Private Investigators in the removal of children from homes where neglect or abuse took place, and transported children to safe environments such as foster homes or shelters Accurately took case notes of the outcomes of visits to report to the Case Manager for the purpose of Judicial Reviews I also worked closely with the schools, foster parents, and Guardian Ad Litem.
Education
Social Work Studies, 2003
Capital University
Completed a two-year 1500 hour educational/ clinical course in Diversified Health Occupations with the completion of State Certified Nursing Assistant certification Certified by the Florida Collation against Domestic Violence and Sexual Assault as a certified domestic violence and rape crisis counselor.: 1997
Delaware Area and Career VOCATIONAL SCHOOL
Work History
Staffing Coordinator, 01/2001 to Current
HireQuest Direct – Panama City, FL
  • Assist with daily operations Help applicants with computer entry and obtain proper Identification required for I-9 verification Ensure that applicants onboarding is correct, and all documents are uploaded Dispatch Field Team Members (FTMs) Provide exceptional customer service to customers, FTMs and vendors Perform daily and weekly payouts for FTMs Assigns pay cards to new FTMs Help with billing for the branch Assist in making calls to customers to verify satisfaction Input work orders and verify that customer documentation has been uploaded and current Enter I-9 information for each FTM Conduct E-Verify on all FTMs Run background or drug tests when necessary Submit requests for Certificates of Insurance Participate in Job Fairs when needed Partake in recruiting efforts for all staffing needs Any administrative duties as needed and/ or other duties assigned by the Branch Manager.
11/2015 to 01/2015
Internal Support Group CSR, Maximus Federal Inc – Panama City, FL
  • Responds to priority telephone calls courteously professionally Researches inquiries using various tools, databases, written materials and the web to provide knowledgeable responses to telephone inquiries within departmental goals for quality, schedule adherence and average handle time Guide and coaches Customer Service Representatives to research and locate answers to their questions by using CCO specific tools (i.e.
  • RADMIN, NGD, etc.) Provides guidance to CCO Contract Staff in all processing activities by referring to documented procedures Assists in identifying trends to develop and deliver new or updated scripts Maintains up-to-date knowledge of healthcare plans available and their associated guidelines/limitations/regulations, processing procedures, and CCO policies Continually looking for, and suggest, process improvements which will benefit Maximus Federal and our customers (internal and external) Makes recommendations in the design, development, and delivery of new or temporary employee internal training as requested Assumes coordination function for departments in absence of supervisory staff Demonstrates incremental and continuous performance improvement Maintains high quality standards at 95% or better Maintains appropriate documentations of phone inquiries Frequent internal contacts with CCO Call Center Supervisors, Deputy Program Managers or Directors, Operations Representatives, Senior Managers, Managers and Customer Service Representative.
Office/Property Manager, 05/2013 to 08/2015
Parent Management Company Inc – Leesburg, FL
  • Assisted Management Company in the day to day responsibility of maintaining a 37 unit apartment property community Adhered to rules and regulations set forth by USDA, HUD, Rural Development, and the property management company Responsibly collected all rent monies and any other appropriate fees required by company to maintain yearly budget Supervised the maintenance department, and any other outside contractors needed for maintaining the property in accordance with property management company Worked with all residents on recertification paperwork required to renew yearly leases and maintained.
Family Associate, 12/2006 to 10/2007
Big Bend Community Services – Panama City, FL
  • Responsible for supervising visits between parents and children removed from their home for abuse or neglect Assisted Case Managers and/ or Private Investigators in the removal of children from homes where neglect or abuse took place, and transported children to safe environments such as foster homes or shelters Accurately took case notes of the outcomes of visits to report to the Case Manager for the purpose of Judicial Reviews I also worked closely with the schools, foster parents, and Guardian Ad Litem.
Certifications
30-hour course FCADV (Florida Coalition against Domestic Violence) 30-hour course FCASV (Florida Coalition against Sexual Violence) 1500-hour class for Diversified HealthOccupations 30-hour course from the State of Florida (In-Home Child Care Provider Empowerment based Advocacy Professional Development Interviewing safety and prevention skills CCO certified, specifically Marketplace content
Skills
  • Microsoft Office Products
  • First ISG agent within company to receive Certificate of Excellence for Marketplace by CMS (Centers for Medicare
  • Medicaid Services) measured by CSAT surveys.
  • Administrative duties, Ad, billing, budget, Call Center, Case Manager, CMS, interpersonal skills, counselor, Customer Service, databases, delivery, documentation, forth, Guardian, Insurance, Leadership, leadership
  • Skills, notes, materials, Microsoft Office Products, Nursing, policies, property
  • Mmanagement, property management, quality, recruiting, research, scripts, staffing, supervisory, supervising, surveys, telephone, phone, written
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    Resume Overview

    Companies Worked For:

    • HireQuest Direct
    • Parent Management Company Inc
    • Internal Support Group CSR, Maximus Federal Inc
    • Big Bend Community Services

    School Attended

    • Capital University
    • Delaware Area and Career VOCATIONAL SCHOOL

    Job Titles Held:

    • Staffing Coordinator
    • Office/Property Manager
    • Family Associate

    Degrees

    • Social Work Studies , 2003
      Completed a two-year 1500 hour educational/ clinical course in Diversified Health Occupations with the completion of State Certified Nursing Assistant certification Certified by the Florida Collation against Domestic Violence and Sexual Assault as a certified domestic violence and rape crisis counselor. : 1997

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