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Staff IT Systems Specialist Resume Example

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STAFF IT SYSTEMS SPECIALIST
Summary
An accomplished IT System Administrator with extensive experience as a self-directed, committed, conscientious, thorough, and diligent team player who achieves key strategic initiatives and instills customer loyalty. Proven skills in effective communication and complex problem solving. Extremely knowledgeable about various technology programs and networks.
Highlights
  • Citrix Presentation Server 4.5, 4.5 Citrix Access Gateway
  • Exchange 5.5, Exchange 2003, Exchange 2007, Window 2008 Server, Window 2003 Server Active Directory
  • Linux: Centos 6.5, Centos 7.0, Rhel 5.5, UNIX System V.4, SunOS, SCO UNIX, AIX
  • Netvault Backup, Commvault Backup, ARCSERVE 6.0 for NT
  • Microsoft System Center 2012, Norton Ant-virus, Sophos
  • Intel 286/386/486 PCs, Mac PCs, NIC Cards, Novell Servers, IBM RS6000, Cisco 6509, 2950 switches/routers
  • Nortel PBX system, Shoretel IP phone system, Cisco Unified CM Administration
  • VMware/ESX, EMC and Oracle/Pillar NAS and San system, NETAPP NAS Windows 2000/XP/W7 desktops, MAC/OS, Red Hat Linux workstations
  • Checkpoint Firewall, Secure Computing Firewall
  • Nortel PBX Phone system, Blackberry Enterprise server, Riverbed WAN Accelerator, Juniper VPN Secure Access Gateways
  • Palo Alto Global Protect, Checkpoint Endpoint, Cisco Anyconnect
  • Cherwell Helpdesk, Bomgar Remote Admin, Beyond Trust Likewise Client
  • Lotus Notes, Lotus CCMail
  • Progress 4GL/RDBMS


Experience
Staff IT Systems Specialist
January 2003 to January 2016ARRIS/ BIGBAND NETWORKS － Westborough, MA
  • Arris/Bigband Networks had an organization with over 7000 employees, which included a global IT operations team.
  • Implemented, managed, and maintained ARRIS's Identity Management enterprise infrastructure, supporting critical business systems.
  • Monitored usage, capacity, and performance of systems; maintained globally distributed directory systems and various forms of authentication systems and monitored their synchronization health.
  • Identified and investigated complex system malfunctions: correlated various logs files, events, etc.
  • to determine root cause of issues quickly and accurately.
  • Also, worked with administrators from other groups, customers, third-party vendors, and the Helpdesk during problem resolution.
  • Developed and maintained operational documentation of complex workflows with step-by-step policies to ensure tasks were repeatable and accurate.
  • Maintained system documentation, including licensing, x509 hardware and software inventory, security data, user manuals, and Visio-style layouts.
  • Ensured Identity Management systems were properly backed up; implemented backup procedures for disaster recovery purposes.
  • Evaluated service level issues escalated by support teams to diagnose and address underlying system problems and inefficiencies.
  • Provided technical guidance and direction to less experienced staff; acted as a liaison between Enterprise Infrastructure and various other groups, including the Helpdesk.
  • Exercised effective leadership and professionalism at all times by ensuring needs were met to their satisfaction.
Senior IT Specialist
January 1999 to January 2003BROADBAND ACCESS SYSTEMS/ADC CORPORATION － Westborough, MA
  • Broadband Access Systems/ADC Corporation consisted of over 500 employees with global IT operations in four work sites.
  • Provided IT administrative support of desktops (NT 4.0/2000,W95/W98 Workstations) and NT, UNIX, and Linux servers.
  • Provided oversight for operation and administration of BAS Enterprise Systems.
  • Planned and implemented NT to Windows 2000 migration project.
  • Planned and implemented an improved enterprise storage and backup program.
  • Maintained Nortel Option 11 phone system and Call-Plot voice mail.
Network / System Support Engineer
January 1997 to January 1999OPTIMED MEDICAL SYSTEMS － Lexington, MA
  • Smaller scale startup company with 100 employees and IT operations team.
  • Provided support to all company computer users.
  • 500+ employees, global IT operations, four work sites.
  • Performed all daily operations pertaining to the LAN, including but not limited to: user administration, system performance and security monitoring, and backup and recovery.
  • Researched pricing for new hardware and software.
  • Installed and tested application and operating system software.
  • Acted as webmaster for company website.
  • Maintained Web, FTP, email, internet router, and firewalls.
  • Helped establish company security policies pertaining to the LAN.
  • Implemented stated policies using rights and permissions with Network Operating Systems.
  • Maintained phone, voice mail, and door security systems.
Associate System Engineer
ALPINE COMPUTERS － Holliston, MA
MIS Manager / Computer Support Technician
LEAF SYSTEMS － Southborough, MA
System Administrator
ANALOGIC CORPORATION － Peabody, MA
  • Professional Network Training Red Hat Enterprise Linux 7 Microsoft Windows Server 2008 Servers - Configuring, Managing, and Maintaining Microsoft Windows NT Administration Certification Program, Clark University, Computer Career Center C programming, Novell 3.1x Administration Classes.
Education
Associate of Computer ScienceMassachusetts Bay Community College － Wellesley, MA
Skills
Active Directory, administrative support, AIX, Ant, ARCSERVE 6.0, Backup, Broadband, business systems, C programming, Cisco, Citrix, Hardware, Client, desktops, direction, disaster recovery, documentation, email, firewalls, Firewall, forms, FTP, Gateways, Gateway, IBM, Intel, inventory, IP, LAN, leadership, Linux, Linux 7, Lotus CCMail, Lotus Notes, Mac, MAC/OS, Managing, Access, Exchange, Exchange 5.5, Microsoft Windows, Window, Windows 2000, 2000, NT, Microsoft Windows NT, NT 4.0, migration, Enterprise, NAS, Network, Networks, NIC Cards, Nortel, Norton, Novell 3.1, Novell Servers, Operating Systems, operating system, Oracle, PBX, Phone system, policies, pricing, problem resolution, Progress 4GL, RDBMS, Red Hat Linux, Red Hat, router, routers, RS6000, San, SCO UNIX, Servers, Sophos, SunOS, switches, system documentation, user manuals, phone, UNIX, UNIX System V, VPN, Visio, voice mail, website, webmaster, WAN, 386, 486
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Resume Overview

Companies Worked For:

  • ARRIS/ BIGBAND NETWORKS
  • BROADBAND ACCESS SYSTEMS/ADC CORPORATION
  • OPTIMED MEDICAL SYSTEMS
  • ALPINE COMPUTERS
  • LEAF SYSTEMS
  • ANALOGIC CORPORATION

School Attended

  • Massachusetts Bay Community College

Job Titles Held:

  • Staff IT Systems Specialist
  • Senior IT Specialist
  • Network / System Support Engineer
  • Associate System Engineer
  • MIS Manager / Computer Support Technician
  • System Administrator

Degrees

  • Associate of Computer Science

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