Sr. Technical Analyst Resume Example Georgia Poison Center (Div Of Grady Health System)

SR. TECHNICAL ANALYST

Professional Profile

Hiring me you will quickly learn that I am a goal oriented team driven person. My professional record and numerous awards proves that I am an experienced problem solver, an excellent communicator, highly sensitive to network security and current in emerging technology.

I am confident this will make me a great candidate for any Network Engineer or Analyst related position in the IT area.

Your company offers the right environment for me to thrive and I firmly believe that together we can advance and achieve infinite opportunities in the IT field.

Skills

Mitel PRI and SIP based PBX and Contact Center ACD IP phone system
Lifesize video onsite and Cloud Solutions
Cisco webex, Microsoft Teams, Zoom Conferencing
HP Servers and switches
Cisco switches, routers, Cisco Meraki Cloud Solutions
Dell, HP PCs, Lenovo/Toshiba/HP laptops, Apple MacBooks
SOPHOS UTM firewall,
SSL VPN, and IPsec VPN tunnels
Visio diagrams, technical reports, technical training, technical writing
CAT5/6/7/8, cable management
Nice InContact automatic call distribution cloud solution

Linux Redhat/Ubuntu
HTML5, Web based certificates
Microsoft O365 email, Microsoft office suite
Microsoft Windows Server 2008-2016, AD,Domain Services, Files Replication
Vmware virtual Networks
Veeam backup solutions
Local Area Networks (LAN), Wide Area Networks (WAN)
Cisco DUO multifunction authentication
Windows OS XP-2010
Microsoft SQL Server 2008-2019
WordPress website design and content management software

Professional History

Sr. Technical Analyst, 12/1999 to 05/2020
Georgia Poison Center (Div Of Grady Health System) – Atlanta, GA

Expert researcher, technical trainer, and presenter using Microsoft Teams, Lifesize media cloud solutions, visio diagrams, excel spreadsheets, and microsoft PowerPoint
Configured, maintained and troubleshooted a remote teleworking program for over 200 pharmacists, nurses , toxicologist and pharmacy doctors in poison information using Cisco's Meraki virtual private network and VMware Virtual network server environment
Designed, trained, and maintained Georgia's Public Health disaster emergency phone system designed to handle Public Health crises calls such as Covid-19 pandemic
Primary constructor of two DR sites located north and and south of headquarters which incorporated VMware virtual networks, HP servers, Cisco Meraki routers and switches
Lead designer and troubleshooter of headquarters's managed VMware virtual network, HP Procurve servers, HP Aruba switches, SOPHOS firewalls, Cisco routers and switches, Dell PCs, HP printers, monitors, and laptops
Expert experience with NetApp hardware and software, Veeam backup software, TTY/TDD software, Microsoft file replication, Microsoft Active Directory, Windows servers, Dell computers, Jabra wireless headsets, Lenovo laptops, MAC laptops, Oaisys call recording software, Microsoft O365 email system, and Cisco DUO security authentication
Architected Chat and Email services utilizing HTML5, C+, Python, Linux Ubuntu, and DigiCert certificates making this the only chat and email phone integrated Poison Center in the US
Primary engineer for Mitel PBX/ACD phone system. Task included troubleshooting and managing user accounts, testing backup scenarios, updating software and hardware, maintaining IP phones, Configuring automatic call distribution queues,and constructing reports using call volume statistics
Designed and engineered the only regional Stroke call center. Design is composed of a network that handle emergency calls from first responders, hospitals, doctors and nurses using Mitel's queued based automatic call distribution software

System Analyst, 09/1997 to 12/1999
Advice Nurse (Grady Health System) – Atlanta, GA

Created system models, diagrams, charts and reports, promoting efficiency for a 250 call/day Advice Nurse nursing staff call center
Designed, managed and troubleshooted a Pervasive SQL custom based call database system that collected data input from the Advice Nurses patient call encounters which is the sole call center for the largest level 1 trauma hospital in the region
Maintained and troubleshooting the staff's PCs, printers, fax machines, copiers, headsets, email, windows OS, and call routing issues

Hardware/Network Support Technician, 04/1992 to 09/1992
Information Systems (Grady Health System) – Atlanta, GA

Investigated, and managed over 50 calls a day on problems with PCs, printers copiers, network terminals, routers, switches, modems, phones, and other peripheral devices throughout Grady's local and remote premises
Ran cabling, installed data drops and terminated jacks for cable installations throughout the hospital
Traveled to remote office locations to install nodes and implement client software and hardware roll outs
Supported IT programming staff with configurations and hardware troubleshooting with the IBM mainframe

Education

Bachelor of Science: Computer ScienceClayton State University - Morrow, GA

Currently enrolled.

Associate of Science: PhysicsAtlanta Metropolitan State College - Atlanta, GA

Certifications

A+ Certification

Electronics Technology Certificaiton, Atlanta Area Technical School

Currently studying for the CCNA (Cisco Certified Network Administrator) Certification

Resume Overview

Companies Worked For:

Georgia Poison Center (Div Of Grady Health System)
Advice Nurse (Grady Health System)
Information Systems (Grady Health System)

School Attended

Clayton State University
Atlanta Metropolitan State College

Job Titles Held:

Sr. Technical Analyst
System Analyst
Hardware/Network Support Technician

Degrees

Bachelor of Science : Computer Science
Associate of Science : Physics

Sr. Technical Analyst Resume Example

Resume Score: 80%

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