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Sr Systems Operations Analyst Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
To apply knowledge and experience with opportunities to increase skills and acquire more tools to reach my full potential through challenges and recognition.
Highlights
  • Lean Six Sigma - Yellow Belt
  • ITIL v3 - Foundations Certification
  •  Microsoft MCP
  • Service Desk Lead
  • Databases: Oracle, SQL, Progress, MS Access


  • Reporting: Business Objects, Excel, Access, Borland Delphi
  • Liaison for internal cross functional teams and external resources
  • Accomplishments
    Created documentation and training for temporary service desk employees to support EPIC (electronic health records) implementation in 4 large regional hospitals, dozens of doctor's offices and health centers.
    Subject matter expert and implementer of BMC's Service Desk Express. As this was for the Service Desk, I lead the team in defining the services and creating the reporting.
    Experience
    Sr. Systems Operations Analyst, 04/2010 to Present
    Loan Depot , ,
    • Test and document complex enhancements made to new and/or existing programs and systems Manage administration of Windows, Linux, AIX servers and applications running on those platforms Database experience with Progress, SQL and Oracle databases Coordinate with vendors to troubleshoot and diagnose issues Participates in 24x7 production support Oversees the advance troubleshooting and problem resolution for software products Coordinates Offshore Support resources Strong communication and documentation skills Ability to handle and prioritize competing demands and projects Work closely with BAs and LOB to identify requirements for next generations of the product Maintain and update custom code Liaison for SharePoint implementation for department Oversee and act as liaison for conformance to company standard practices Ensure optimal performance levels by identifying problems and driving teams toward resolution.
    Service Desk Analyst, 12/2008 to 04/2010
    Motion Recruitment , ,
    Support Engineer, 05/2016 to 10/2016
    Motion Recruitment Woodcliff Lake, NJ,
    • 3rd level support for 3 types of proprietary software for Dialysis (RenlStar, diProton, and Clinical Vision).
    • Troubleshoot installations on SCO Unix, Windows, and AIX systems.
    • Printer installation and troubleshooting.
    • Troubleshooting proprietary version of Report Manager reports (Borland Delphi).
    • Modified code written in proprietary language Troubleshooting ADT, lab and dialysis machine interfaces.
    • Query and troubleshooting SQL database.
    Support Engineer, 03/2016 to 05/2016
    City Of Lewisville , ,
    System Support Specialist, 01/1 to 03/2016
    Hcl Technologies Ltd. , ,
    • Sales, implementation, and support of terminals, proprietary software for the quick lube industry, and peripherals (electraLube Plus, eLube 2000, and eLube).
    Service Desk Analyst *Application Administrator, to
    C3/Customercontactchannels , ,
    • Team leader of application migration support Act as liaison between end user and IS personnel to ensure timely assistance Creation and maintenance of knowledge documentation Mine SQL using Crystal 10 and Excel for metrics and reports Team trainer Troubleshoot over 240 applications including Kronos, Crystal, MS Office, Blackberrys.
    contractor, to
    , ,
    • Subject matter expert.
    • Build and maintain Sharepoint Portal including document management, search and workflow processes.
    • Member of cross functional team to address: process enhancements and implementation of new projects.
    Trainer, to
    , ,
    • Created all documentation.
    Education
    User Support classes *2000 Ikon Technology Ft. Wayne, IN Certificates of Completion Windows NT 4.0 Administration: Applied Science/Computer Information Systems, Expected in 2008
    to
    Sinclair College - Dayton, OH
    GPA:
    Applied Science/Computer Information Systems
    Skills
    AIX, Business Objects, Crystal, Databases, Database, Borland Delphi, dialysis machine, Dialysis, document management, documentation, driving, functional, ITIL v, Kronos, Team leader, Linux, Access, MS Access, MCP, Excel, MS Office, SharePoint, Windows, 2000, Windows NT 4.0, migration, next, Oracle, peripherals, personnel, Printer, problem resolution, processes, Progress, quick, Reporting, Sales, SCO Unix, servers, Six Sigma, SQL, User Support, trainer, Troubleshoot, Troubleshooting, Vision, workflow, written

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    Resume Overview

    School Attended
    • Sinclair College
    Job Titles Held:
    • Sr. Systems Operations Analyst
    • Service Desk Analyst
    • Support Engineer
    • Support Engineer
    • System Support Specialist
    • Service Desk Analyst *Application Administrator
    • contractor
    • Trainer
    Degrees
    • User Support classes *2000 Ikon Technology Ft. Wayne, IN Certificates of Completion Windows NT 4.0 Administration

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