Sr. Salesforce Business Analyst Resume Example

Adobe:

Involved across all aspects of projects delivery - requirement gathering, functional/ technical analysis, implementation, development, administration of platforms, data management, customizations, integrations, testing, and operations.

Responsibilities:

• Worked on Apttus CPQ Enhancements using Agile / Scrum methodology.
• Gathered requirements with the business and end-users to define the appropriate solutions for their needs for Cloud and Mobile solutions using tools like Use cases, UML, the Status transition flows, system flows, etc.
• Built Process flows and documentation using the Swim lanes with inputs and outputs for each process.
• Evaluated Lightning Experience and Readiness for their Salesforce Org.
• Implemented Opportunity and Quote Management.
• Created and maintained technical documentation for all the tasks performed.
• Defined, developed test strategy and built test classes to perform the testing.
• Conducted end-end system testing with different interfaces.
• Prepared Test Summary and Defect Status Reports and reviewing them to the overall project team.

Toyota:

Worked on Salesforce Foundations project. The Salesforce program started as a POC to determine the feasibility of Salesforce as the CRM platform for TFS Service Operations. The POC was comprised of a purpose-built console for mid-stage collections. This quickly led to business demand for other consoles, each of which was also implemented as a purpose-built solution for specific business applications. These multiple purpose-built solutions have created an opportunity to develop standards that will affect consistency across the different consoles on the Salesforce platform.

Responsibilities:

• Worked with different customer segments to understand their requirements and translate them into Solutions.
• Partnered with Vertical Business Units to identify opportunities for improvement.
• Established governance policies, controls and best practices for Salesforce Platform deliverables.
• Defined consistent and repeatable architectural and development procedures.
• Optimized the delivery of business solutions by implementing processes that are more effective, consistent, fast, and cost effective.
• Provided tools and techniques that enable Salesforce programs and projects across the enterprise to optimize their investments.
• Optimized post-production operational procedures.
• Provided training and workshops that empower associates to innovate
• Implemented the new standards, policies, and capabilities to accelerate adoption.

FireEye:

Worked for FireEye in several Salesforce projects, which helped me to

perform several activities on SFDC while able to understand and solve

the business problems using Salesforce.com platform.

Responsibilities:

• We built a homegrown CPQ tool and played a vital role in SteelBrick implementation.
• Understand the Business problem, translate the need into requirements, define a solution and implement using SFDC.
• Managed several admin activities like User Access control, Administration of Objects, Fields, Packages, batches, etc.
• Enhanced the platform by building Workflows, Triggers, Approval Process, Validation Rules, Environments, Deployments, and Releases.
• Performed end-end QA the solution identifying Test cases and building test data using the user stories and use cases.
• Managed Continuous Integration Environment and developed Test suites for ensuring Application integrity.
• Performed RCA and LTF for the issues on the production environment.

Responsibilities:

• Managed operations and adoption strategy for Cisco Commerce Workspace (CCW) platform
• Gather, analyze and document requirements for mobile solution of CCW platform .
• Co-ordinated the in-depth assessment of all CCW adoption tasks and associated order validations
• Written, analyzed, reviewed and re-code programs using workflow chart and diagram and applying knowledge of computer capabilities, subject matter, and symbolic logic
• Continuous Service Improvements and Optimizations for CCW Order operations
• Utilize Cisco Commerce Platform methodologies and processes to create Mobile Commerce platform .
• Build, Plan, Monitor and Manage the team activities and mitigating their challenges
• Developed Test Strategy for Mobile Application and CCW platform.
• Worked with release team on code versioning and configuration standards for Mobile applications.
• Managed the SOX compliance activities - identifying the gaps, building remediation and documenting narratives
• Tracked and followed up with release teams on prioritization and execution of Cisco Commerce Workspace (CCW) Enhancements/Changes and Bug fixes.
• Expanded on all roadmap priorities and approvals; Driven key decisions (EOL, build , augment ); assesses critical implications (LTFs)

Worked as an Analyst for Demo Loan Program Project and Cisco

SFDC's Year-End project in making the SFDC compliance for new fiscal year needs of Cisco organization. This project includes enhancements and data migration supporting the changes and business models of new fiscal.

Responsibilities:

• Worked on Demo Loan Program Project to deliver global loan solutions that support customer confidence and enhance the salesforce's ability to drive revenue.
• Responsible for identifying, developing and documenting Business and Functional Requirements Specifications documents.
• In-depth participation in all the phases of the Software Development Life Cycle (SDLC), using Object-Oriented Analysis and Design (OOAD), Data Analysis & Requirement Analysis.
• Experienced conducting one on one discussions, workshops, Joint Application Development (JAD) sessions, project planning discussions.
• Leveraged modeling tools for creating Use Case diagrams, Class
• Diagrams, Activity diagrams, Data Flow Diagrams, Business flow diagrams, and Sequence diagrams.
• Gathered and developed requirements from business clients and users. Clarified project requirements and conducted detailed analysis; identified project priorities, and deliverables.
• Built and tested applications using Waterfall and Agile methodology.
• Performed complex data migrations into Salesforce.com (SFDC) leveraging several data migration tools like Data Loader, Import wizard etc.,
• Implemented software testing procedures, which involved the development of test cases and test scripts, User Acceptance Testing (UAT) & Business Acceptance Testing (BAT).