Salesforce Business Analyst with 10+ years of experience. Successfully rolled out Sales Cloud, Service Cloud and Community Cloud for many customers. Deep expertise in Agile and Waterfall Software system development methodologies including Requirement Analysis, Design, Development and Quality Assurance. Enthusiastic Salesforce Business Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and vision of all the requirements of all the stakeholders with whom I work with. Inherently responsible for bridging the gap that exists between IT and the business. Works well in a team environment and has excellent communication and interpersonal skills. Experienced in leading and managing teams and coordinating activities across global teams. Motivated to learn, grow and excel in Salesforce and relevant technologies.
We have successfully implemented the Guided Sales Flow to better assist our Sales, Legal, and Finance teams and created the framework needed for Turnkey solutions, link Opportunities back to account planning, integrate LiveRamp selling strategies, and set the stage for the new logo's launch. Also, implemented Salesforce Communities and engaged our customers and internal employees with Service Cloud Communities.
Delivered and supported Sales, Service and Community cloud implementation spreading across all aspects of OSIsoft. Maintained all integrations and growing use cases. Managed all DevOps process. Deployed Salesforce Communities to extend online community experience with end users that allow the users to interact with support cases, manage who has access to support and the portal, download products and conduct integrated searches throughout OSIsoft's resources. Implemented all SFDC modules and processes that include Lead to Order, Quote to Cash and multi-channel support processes like Partner and Customer Communities, and CTI integration.
We have successfully implemented the Conga Contract Life Cycle Management for Legal and Finance teams and streamlined the contracting process from beginning to end. Empowered users to create, negotiate, and execute contracts by automating CLM with Contracts to increase productivity and ROI. Also worked on data migration of Seal Contracts to Conga Contracts. Implemented CTI increase operational efficiencies in the support departments to help Marketo's growth initiatives and position the support teams to scale.
Involved across all aspects of projects delivery - requirement gathering, functional/ technical analysis, implementation, development, administration of platforms, data management, customizations, integrations, testing, and operations.
Worked on Salesforce Foundations project. The Salesforce program started as a POC to determine the feasibility of Salesforce as the CRM platform for TFS Service Operations. The POC was comprised of a purpose-built console for mid-stage collections. This quickly led to business demand for other consoles, each of which was also implemented as a purpose-built solution for specific business applications. These multiple purpose-built solutions have created an opportunity to develop standards that will affect consistency across the different consoles on the Salesforce platform.
Worked for FireEye in several Salesforce projects, which helped me to
perform several activities on SFDC while able to understand and solve
the business problems using Salesforce.com platform.
Worked as an Analyst for Demo Loan Program Project and Cisco
SFDC's Year-End project in making the SFDC compliance for new fiscal year needs of Cisco organization. This project includes enhancements and data migration supporting the changes and business models of new fiscal.
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