Sr Rep Resume Example
Offering expertise gained through 18of successful contributions. Motivating leader with history of building and managing teams. Proficient at identifying issues and integrating solutions to achieve . Strong relationship builder works well with stakeholders and corporate teams.
Motivated Senior Sales Representative with 18years of Telecommunications experience and dedication to mentorship. Proficient in market research and analysis. Proven ability to exceed sales goals and retain clients.
Detail-oriented Solution Specialist/SMB with 18 years of experience in Telecommunications industry. Expert in Wireless And Business solutions sales with training in Microsoft use and inventory management. Outgoing individual with dedication to best-in-class customer service.
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- Sales Results: Meet and exceed store revenue targets for net activations, accessories, data sales, and customer renewals.
- Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team.
- Customer Retention: Maintain and grow existing customer base and manage churn.
- Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities.
- Act as first level of contact for customer escalation issues.
- Ensure customer satisfaction and resolve all customer issues and concerns.
- Order Processing: Accurately process customer transactions, audit and reconcile daily cash
- Prospect small business for new adds and growth also I sold other products and solutions to help with there business needs.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities.
- Start Date: September 25, 2002 End Date: December 31,2006 Responsibilities and Key Accomplishments: Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.
- Demonstrate equipment functions and network capability.
- Perform rate package evaluations and propose solutions that best benefit the company and the customer.
- You must also be able to move throughout the store to actively engage customers, demonstrate products, and effectively execute the sales function.
- Customer Retention: Maintain and grow existing customer base and manage churn.
- Ensure customer satisfaction and resolve all customer issues and concerns.
- Member, Alumni Association
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Resume Overview
School Attended
- Strayer University
- Alabama Agricultural and Mechanical University
Job Titles Held:
- Sr Rep
- Rep-Retail Sales
Degrees
- Strayer University - United States | Master of Business Administration (MBA)
Alabama Agricultural and Mechanical University - | Bachelor of Arts (BA)
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