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Sr Rep Resume Example

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SR REP
Summary

Offering expertise gained through 18of successful contributions. Motivating leader with history of building and managing teams. Proficient at identifying issues and integrating solutions to achieve . Strong relationship builder works well with stakeholders and corporate teams.

Motivated Senior Sales Representative with 18years of Telecommunications experience and dedication to mentorship. Proficient in market research and analysis. Proven ability to exceed sales goals and retain clients.

Detail-oriented Solution Specialist/SMB with 18 years of experience in Telecommunications industry. Expert in Wireless And Business solutions sales with training in Microsoft use and inventory management. Outgoing individual with dedication to best-in-class customer service.

Skills
  • Monthly reporting
Experience
Sr Rep | 01/2007 to CurrentVerizon Wireless - HUNTSVILLE, Alabama
  • Sales Results: Meet and exceed store revenue targets for net activations, accessories, data sales, and customer renewals.
  • Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team.
  • Customer Retention: Maintain and grow existing customer base and manage churn.
  • Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities.
  • Act as first level of contact for customer escalation issues.
  • Ensure customer satisfaction and resolve all customer issues and concerns.
  • Order Processing: Accurately process customer transactions, audit and reconcile daily cash
  • Prospect small business for new adds and growth also I sold other products and solutions to help with there business needs.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
Rep-Retail Sales | 09/2002 to CurrentVerizon Wireless - HUNTSVILLE, Alabama

Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities.

  • Start Date: September 25, 2002 End Date: December 31,2006 Responsibilities and Key Accomplishments: Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.
  • Demonstrate equipment functions and network capability.
  • Perform rate package evaluations and propose solutions that best benefit the company and the customer.
  • You must also be able to move throughout the store to actively engage customers, demonstrate products, and effectively execute the sales function.
  • Customer Retention: Maintain and grow existing customer base and manage churn.
  • Ensure customer satisfaction and resolve all customer issues and concerns.

Education and Training
Strayer University - United States | | Master of Business Administration (MBA)Business Administration, 2018Providing office support including customer and employee support. Keeping well-o
Alabama Agricultural and Mechanical University - | Bachelor of Arts (BA)Social Work
Activities and Honors
  • Member, Alumni Association
Personal Information
Honors and Awards , Date Received: January 1,2020 Honor or Award: Employee Of The month Country: Description: Issued/Granted By: District Managar/ Coworkers Date Received: May 23, 2004 Honor or Award: Winner Circle Country: Page 2 of 3 Description: Top Sales in my district Issued/Granted By: Date Received: May 23, 2003 Honor or Award: Verizon Winner Circle Country: Description: Winner Circle for Gross adds issued/Granted By:
Languages
English
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Resume Overview

Companies Worked For:

  • Verizon Wireless

School Attended

  • Strayer University
  • Alabama Agricultural and Mechanical University

Job Titles Held:

  • Sr Rep
  • Rep-Retail Sales

Degrees

  • Strayer University - United States | Master of Business Administration (MBA)
    Alabama Agricultural and Mechanical University - | Bachelor of Arts (BA)

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