Results-driven Telecommunications management professional with experienced organizational success through seasoned analytical knowledge, highly skilled offerings in process / project management, supervisory, administrative, planning, sales aptitude, innovative, creative, client focused people skills and customer service.
Hands on skills in relational databases, development/maintenance of complex, critical operational support applications and systems, to include, customization. Adept at designing, implementing, network operations and technical management support tools with a versatile organizational development ability, strategic customer training, quality control,problem solving, decision making, adaptability and versatility.
Dynamic communications, interpersonal, listening and team building skills. Diligent work ethic, positive, detail oriented, dependable, dedicated, motivated individual with a high energy level and the ability to manage multiple tasks in a fast paced or pressured environment.
Directed Keystone Telecom Inc., day-to-day operations of the Business Support Center and employees.
KTI service offerings integrated Personalized Live Answering & Voice Mail Services, Business Address with Private Mail Box, Toll Free # Order Taking, Document Processing, Urgent Message Delivery, CMRA (Commercial Mail Receiving Agent), Mail Forwarding, Fax, Copy, Paging and Western Union Agent Services.
Managed and consistently handled large sums of money, petty cash, payroll, client statements, invoices, bank deposits, and daily sales operations, all AP / AR duties and tasks associated with Keystone Telecom Inc.
Business Support Center.
Sub-Lease Office Space and commerce account administrator.
Ascertained knowledge of and accountability for payroll, employee records, profit and loss statements and Maryland sales tax records, corporate reports and payments.
Initiated proactive marketing strategies to develop business, including telemarketing Complete Service offerings.
Receive borrower settlement documents from Escrow / Title office for mortgage loan closings.
Comprehensive validation of settlement packages and confirmed with Escrow / Title Company.
Convene settlement appointment with borrower, verified closing requirements, execute closing activity through shipping loan documents package to lender and follow-up with Escrow Officer.
Installed / terminated Ethernet cable for Voice / Data backbone and hub connections to network workplace computers.
Installed 9751 Model 10 CBX / PBX, Main Distribution Frame, Voicemail System with multiple front-end ACD and Call Processing applications, additional peripheral devices for answering service and internal support of organization.
Inter-Personal and Teaming Managerial and Supervisory Quantitative Computer and Software Applications. PROFESSIONAL TRAINING /
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