Sr IT Administrator Resume Example Massdrop

SR IT ADMINISTRATOR

Summary

IT Leader with a focus on trust based tool automation, tool evaluation, high ROI and rapid implementation. Experience with rapid growth, and expansion on a global scale. Deployment of infrastructure in cloud based, on premise and hybrid installations.

Highlights

SSO and IDP evaluation testing and deployment, both cloud based and with on premise tools
HRMS as a Master directory structure limiting IT's involvement in day to day changes
Directory based automated provisioning of software, permissions and tools
VOIP deployment, on premise and cloud based (3cx, Fuze, Ring Central, Skype for Business)
ROI Returns of over 400% since IDP deployment
Savings of nearly $800k in year on
Device management and reporting across multiple continents

AD, LDAP, Cloud based directory management
Office 365, Google Apps, Okta and Onelogin management
Network architecture, budgeting, setup, installation and management in a global architecture, both in-office and datacenter networking
Experience with PaloAlto, Cisco, Dell, HP and Meraki networking
Short and long term planning, and budgeting
Worked on long term projects with multiple departments to achieve business goals
Worked on IPO and acquisition planning

Accomplishments

Okta IT Pioneer of the year for 2016 - Reduced new user account creation from over an hour to a zero touch automated workflow and deactivation from multiple hour search effort to a documented sub five minute process; all based on HRMS as a master. Totaling a nearly 400% ROI

Grew a company nearly 100% in 18 months from just under 600 employees to over 1100 on a global scale.

Experience

08/2015 to Current

Sr IT AdministratorMassdrop － San Francisco, CaIT Department head, and member of Engineering leadership council helping guide the technological future of Massdrop. Reported to the VP of Engineer and CEO. Advised in new office location selection, and lead move team. Designed and deployed an HR and manager driven directory cloud based structure. Evaluated, negotiated, and implemented SSO IDP solution in less than 30 days. Created an automated group, software, and ACL provisioning system based on multiple configurable factors. Presented alternate bids to costly SMTP relays reducing costs by over $300k year one, and $600k year two. Quarterly and Yearly budgeting and cost management of both IT and Engineering Opex and Capex. High Level administration of IT, engineering, design, finance, and buying tools. Worked closely with internal tools team to provide custom in-house applications with ACL run through Okta and HRMS as a master.

08/2013 to 08/2016

IT AdministratorSitecore － Sausalito, CaEnsured employee support for company globally. Managed Tier 1 Helpdesk staff. Focused primarily on NA/APAC (350+ users). Responsible for maintenance and support of 12 offices and the primary data center. Planned and executed buildout of 4 offices. Planned and executed data center upgrade. Coordinated and executed projects spanning multiple departments and teams.. Managed, budgeted, bid out, and planned expansive Conferencing and A/V installation in 30,000ft2 office. Responsible for testing new software and hardware solutions and preparing rollout. Wrote and edited documentation roll out. Migrated Helpdesk to FreshService ITIL system. Worked with department heads for fiscal year budgeting and planning forecasts. Implemented OneLogin SSO across the company. Rolled Out Global Password policies. Created a real time monitoring environment. Deep dive multi-week testing to trouble shoot software build issues, web issues and more. Implemented a global MDM solution. Worked with management to roll out BYOD. Teamed with acquired company to integrate employees and systems into company schema. Migrated on premise exchange to o365 in hybrid configuration. Managed Dozens of Hyper V environments and VMware environments both standalone and in failover clusters. . Created and deployed Cisco, Aruba, Meraki, and Dell network infrastructure and servers. . Managed Palo Alto Networks Firewalls. Managed Active Directory, exchange, o365 licensing, Lync, One Drive for Business and Sharepoint online. Managed global PBX infrastructure and deployed expansion nodes. Managed networking and deployment of global security system (lenel) to multiple offices. Implemented two factor authentication. Lead testing and evaluation of video conferencing systems and hardware. Implemented asset tracking integration into HR and finance systems. Implemented managed software and services renewal timeline

Education

June 2008

Bachelor of Arts: Film and Video ProductionBrooks Institute of Photography － Santa Barbara, CaliforniaFilm and Video Production

Skills

Active Directory, Adobe CS, Apple, applescript, automation, Bash, Big Data, budgeting, C, calibration, cisco, Citrix, Hardware, Customer service, database, Dell, documentation, DNS, Final Cut, finance, Firewalls, Help Desk, HR, ITIL, LAN, LDAP, Linux, Mac, messaging, Exchange, office, Sharepoint, Windows, Windows XP, Migration, Enterprise, network, networking, Networks, PBX, PC hardware, phone system, policies, printer, Python, Raid, real time, RHEL, scaling, Scheduling, servers, scripting, SQL server, System administrator, User support, desktop support, time management, triage, trouble shooting, troubleshooting, Unix, upgrade, video, VPN, Vista, VOIP, Web server, WAN, Windows server, AWS management, Azure management, MediaWiki,

Resume Overview

Companies Worked For:

Massdrop
Sitecore

School Attended

Brooks Institute of Photography

Job Titles Held:

Sr IT Administrator
IT Administrator

Degrees

Bachelor of Arts : Film and Video Production

Sr IT Administrator Resume Example

Resume Score: 85%

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