Sr. Human Resources Consultant Resume Example
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SR. HUMAN RESOURCES CONSULTANT
Accomplishments
- Experienced Human Resources professional who maximizes tactical and strategic organizational effectiveness interventions, process improvement techniques, HR consulting, strategic planning, and the power of team synergy to accomplish organizational objectives.
- Strategic Planning ?.
- Employee Relations ?.
- Talent Acquisition Employment Law Compliance ?.
- Grievance/Union Avoidance ?.
- Employee Benefits Training & Development ?.
- Mediation ?.
- Employee Retention Leadership Development ?.
- Employee Opinion Survey ?.
- HR Consulting.
Experience
12/2014 to Current
Sr. Human Resources ConsultantMicrosoft Corporation
- Systems: Lawson, Success Factors and Hodes Provides Strategic and tactical HR consultation for the Operating Room, Nutritional Services, Critical Care Nursing, Behavioral Health, Laboratory and Facilities Management Recommends employee relations solutions to resolve conflict and increase retention Recommends disciplinary action to leaders up to and including termination Investigates harassment allegations and formulizes recommendations Implements training (i.e.
- Diversity, Performance Management and Charge Nurse Leadership) Supports staffing strategy by area of consultation and drives the people metrics Assisted in reduction of turnover of hospital staff to 13% on a 12% goal Developed and implemented formal Employee Engagement Team which led to a 10 point increase on the Great Places to Work Survey (Forbes #87.
- WellStar Health System) Supported HCAHPS initiative and consulted with leaders on how to drive effective customer service programs into the culture of WellStar Cobb hospital with significant gains.
03/2012 to 07/2014
Regional Director of Human Resources Area HR Field ConsultantBickford Senior Living
- Systems: PeopleSoft, LMS, Success Factors (SAP) and SharePoint Provided strategic HR consultation for Sales, Operations and Senior Leadership of health facilities in several states: AL, CA, GA, PA, OH, TN, TX, NE, WI, IN and SD Recruited Director Level and above talent for Hospice, Home Health & Palliative medicine Trained and develops leaders on approach to strategically reducing turnover by 2% (2012) Provided strategic support with the employee disciplinary process to reduce legal costs, increase retention and increase the level of employee engagement amongst the Hospice and Assisted Living Centers Realigned vacation/sick policy into one PTO policy Strategically reduced people costs from $2.6 million budget to $1.9 budget Realigned HR staff from generalist roles to HR Consultant role while maintaining 100% of staff Implemented behavioral interviewing (DDI) methodology to recruit top leaders within Hospice & Home Health Page 2 Quentin D.
- Watson HR Professional Resume Continued.
01/2009 to 02/2012
HR/Employee Relations ManagerNortheast Georgia Health System ? Metropolitan － Tallahassee , STATE
- HR Advisor for 200 leaders.
- Directors/Managers and 5000 employee) Systems: KRONOS, Lawson, Position Manager, Microsoft Office, Image Now and Webinar Products Services: 551-Bed Hospital, Skilled Nursing Facilities, Behavioral Health, In-Patient Out Patient Re-hab, Hospice, Home Health and Physician Practice Offices Strategically increased senior leadership engagement measurements with 92% retention, 76% overall satisfaction, and a major increase in employee engagement (from 27% in 2007 to 55% 2010) Advocated for employees and management to resolve conflict & promote full employee engagement Resolved employee, managerial and executive grievances (e.g.
- adverse employment action) Implemented leadership development programs designed to impact engagement and customer service Conducted routine investigations into workplace/sexual harassment and disruptive behavior EEOC position statements, mediation, settlement and charge closure Conducted exit interviews and analysis; recommends HR best practice solutions to retain top talent Implemented Organizational Development interventions and conducts training to include Employee Engagement, Management Fundamentals, Diversity and Teambuilding Managed a staff of three employee relations personnel with a budget of $3.7 MM Lead unemployment claim administration.
- hearings, appeals and investigations.
05/2004 to 01/2009
ADP ? 5800 Windward Pkwy － Burlington , STATE
- Human Resource Business Partner III (Regional Field HRBP) Systems: ADP EV3/EV4 (Peoplesoft), Autopay, SoftPay, Clarify and Microsoft Office Provided multi-state Human Resource Generalist services for 200 clients (1600 employees) Processed payroll via web-based payroll system Managed $6.9 million in receivables from clients who utilized ADP Total Source HR services Increased monthly Quality Survey scores by 10% averaging an 87% monthly HR score Increased client retention through successful relationship building amongst the C-Suite level Translated medical plan costs and plan designs to clients (e.g explains HMO, PPO, POS and HDHP) Presented open enrollment details to 40 different clients and employees Reduced monthly medical insurance billing rate for clients averaging a 22% decrease in premium Conducted workplace harassment investigations to determine violations of company policy and employment laws including: Title VII, ADEA, ADA, Equal Pay Act and FMLA Developed staffing strategies for ADP clients and acquired new talent with a high retention rate Implemented Section 125, Section 129 and 401-K open enrollment strategy for clients and employees Recommended solutions to employee relations issues including the progressive disciplinary process Conducted managerial trainings on the following topics: Foundations of Supervision, Diversity, Preventing Harassment, Employment Law, Customer Service Essentials and Rewards/Recognition.
Education
Masters of Science: Management, Human Resource ManagementTroy UniversityManagement, Human Resource Management
Bachelor of Applied Science: LeadershipMercer UniversityLeadership
Associate of Applied Science: Computer Information SystemsGwinnett CollegeComputer Information Systems
Professional Affiliations
SHRM-CP and PHR
Skills
ADA, ADP, approach, Assisted Living, Behavioral Health, billing, budget, C, Clarify, CA, Consultant, consultation, Critical Care Nursing, client, clients, Customer Service, employee relations, Facilities Management, Home Health, Hospice, Human Resource, HR, Image, insurance, KRONOS, Lawson, Leadership, Teambuilding, leadership development, Law, legal, Director, managerial, mediation, Microsoft Office, SharePoint, Nursing, Organizational Development, payroll, PeopleSoft, Performance Management, personnel, POS, Quality, relationship building, Sales, SAP, SD, staffing, strategy, Strategic, Supervision
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Resume Overview
School Attended
- Troy University
- Mercer University
- Gwinnett College
Job Titles Held:
- Sr. Human Resources Consultant
- Regional Director of Human Resources Area HR Field Consultant
- HR/Employee Relations Manager
Degrees
- Masters of Science : Management, Human Resource Management
Bachelor of Applied Science : Leadership
Associate of Applied Science : Computer Information Systems
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