Engineer with 11 years of proven experience in networking/hardware/operative systems/ troubleshooting, systems integration, Operations and maintenance and technical support. Experienced in the telecommunication and IT technology, data packet networks including GSM, UMTS, LTE, BRAS, Datacom; comfortable with position with responsibilities which will include problem solving, planning, organizing and challenging
October 2010 to CurrentSr. Customer Network Support Engineer
Support customer according contracted Services Level Agreements by means of established processes.
Handling of CSR (tickets) in order to solve issues.
Handling of support tools; taking part of the Regional Recovery Center for Ericsson Latin America in the area Packet Data Networks Key Achievements: Provided answer to all customer issues assigned tickets with Lead time performance 100% Provided Remedy for all customer emergencies with 97.2 % efficiency High CS service evaluation for customer Assigned Rising customer network MAP for Puerto Rico Customers Elaboration OAM routines for customer in Venezuela and Latin America Made a special presentation for customer in Venezuela and Puerto Rico in order to perform soft hand over of equipment between the company and the customer Identified business opportunities for 2 customers in the region both were successful Attended several tickets in the region providing fast solution to customer problems Use of company support tools, protocol analyzer, etc.
January 2008 to January 2010ERICSSON CARIBBEAN
IPN Services Engineer
Integrations of Packet core nodes: Extreme Switches, SGSN, MME, GGSN, EPG, Smart Edge Routers,SSR's, Solaris GSS, troubleshooting of issues during implementation, data calls 2G,3G, LTE software upgrades and deployments.
Use of sniffers / WIRESHARK and KPI collection and analysis Key Achievements: Integration of the first MME and LTE call of the Region Caribbean for customer in Suriname ( Digicel) Participation in the TASK force for Customer in Venezuela proponing planning to be followed and execution of these activities in order to recover the OAM for these customers Business opportunity recommended to Project Managers : Software upgrades and recommendation of new MME MKVIII using SDODD tool Performed troubleshooting to software upgrade with issues in Digicel Haiti ( SGSN/EPG) this recovered customer confident in company products I participated in several Maintenance Windows in order to perform troubleshooting and execution of important integration of packet core nodes: CISCO switches, SRX juniper and DNS Bind 9 \ Ip Works.
I elaborated detailed Method of Procedure to be followed by assessed and experienced Engineer during maintenance windows I performed the Packet Core Network Audit for Orange Dominican Republic.
Allowing accounting manager selling of 2 MME's nodes and 1 SSR - EPG node for the new LTE network.
ERICSSON HONDURAS // 2004 - 2008 Expert First Line Support Eng.
MIDDLE Americas Handling problems that have been reported for Customer , according to the established processes And handling of tools like SMS, Metis, RSG, MH Web; Areas attended: CS Voice Call 2G, 3G, SIP, MGW, AXE, BSC, BTS's, APG40\43C.
Participation in Regional On Call assignments.
Key Achievements: I participated in the First Implementation node of MSC-MGW-BSS for customer Dicicel in Bermuda Island.
Implementation of the first GSM network in Honduras I documented Method of procedures in order to perform Data Collection in case of issues in APG43 nodes and MGW nodes.
this was provided to Customer Hondutel.
I participated as SS7 expert solving issues during the implementation Core Ericsson and Radio Alcatel for customer in El Salvador.
I performed a deeply and serious investigation looking for why outdoor Cell Sites batteries were exploding with no apparent reason.
This resulted in money saving for the company.
BYDATE VENEZUELAJanuary 2002 to January 2004Integration Engineer
Working in monitoring of Radio Modem equipments being used by POS, ATM's and Bank Agencies Key Achievements: I proposed implementation of RF repeater in order to expand coverage signal to a zone of a town called "LA GUAIRA" with this the company could increment revenues Site Survey for implementation new radio link.
Monitoring RF networks for Point of Sales (POS), ATM and Bank agencies.
Troubleshooting and Operation and Maintenance of Radio-Modems 900 & 400 MHZ (these were used for POS.
ATM and Agencies.
Technical support Windows and Linux.
Troubleshooting of protocol issues SDLC, RS232C and BISYNC.
Education and Training
UNA UniversityOct 2001Bachelor: Systems Information EngineerCaracas, VenezuelaSystems Information Engineer