SR. BUSINESS ANALYST, BUSINESS ANALYST, TECHNICAL SUPPORT SPECIALIST
Sr. Business Analyst, Business Analyst, Technical Support Specialist, 07/2006 to Current Quicken Loans Completed Ground School – Detroit, MI
Acted as a lead in the breakdown of work for Apollo Project Key player in Launching the first mobile-optimized website for Quicken Loans Co-authored Mobile Application product roadmap Fostered a spirit of versatility by advocating for a cross-functional business analyst role Organized and Lead a group of team members to build a Home Maintenance App in Bullet time Collaborated with other team members to create a new test case process and naming convention for living documentation Started up Business Analyst, Chess and Home Maintenance App groups in Hip Chat to help grow communities Created system documentation to visually explain how the Rocket Loan application works, at technical and process level Collaborated with team to release the first Rocket Mortgage application to the public Headed up the account creation and authentication processes for Rocket Mortgage Collaborated to enhance and grow our internal Agile processes as a team Mentored team members and interns Contributed to launching the first Quicken Loans mobile application Was a key member of IT Gives Back coordinating and organizing charitable events Served as the Director of Education for company-supported Toastmasters International group Authored a Living Documentation Presentation.
Network Administrator, 07/2001 to 11/2002 CDI Corporation – MI
Created an international server migration plan and performed implementation in US and Mexico.
Achieved the "Spotlight Award" as employee of Daimler-Chrysler.
Microsupport Analyst / Network Admin, 02/1997 to 03/2001 DFCU Financial – Dearborn, MI
Developed disaster recovery procedures and documentation.
Designed and implemented corporate antivirus solution.
Recipient of "Above and Beyond the Call of Duty Award".
Forms Programmer, 04/1995 to 02/1997 Farmington Hills, MI
Created customers database and auto-mailing system.
Designed, created and maintained inventory database.
Bachelor of Arts: English business writing French, 12 2006 Wayne State University - Detroit, MI English business writing French
Associate Degree: Liberal Arts, 6 2003 Oakland Community College - GPA: Summa Cum LaudeLiberal Arts Summa Cum Laude Professional Training
2014 Automation Sessions Training
2014 Oscon Conference
2014 Agile training
Certified as 2000 Certified as C.N.A. 5 1999 Completed the Microsoft Windows NT 4.0 Registry Course 1999 Completed the Microsoft Windows NT 4.0 Core Technologies Class 1999 Completed the Network Associates TVD-101 Corporate Anti-Virus strategy 1998 Certified as a C.N.E. 4.11 1997 Certified as a C.N. : 1 2013 Quicken Loans Ground School - GPA: GPA: 4.11Attended "An Event Apart" Conference (mobile web)
2012 Detroit's Mobi Dev Days (mobile development
Agile, Anti-Virus, antivirus, Apollo, Automation, Business Analyst, C, C.N.A, C.N.E, database, disaster recovery, Documentation, functional, inventory, Director, 2000, Microsoft Windows NT 4.0, works, Network Associates, organizing, processes, Quicken, server migration, strategy, system documentation, website
PErsonal Commitment to Excellence As a leader I am committed to helping our team members achieve their personal goals while ensuring our bigger visions become reality. My Promise: I will aspire to be in alignment with our visions, seek support from others when I am not feeling aligned, make decisions based on achieving our visions, foster our culture, be supportive of our team members, contribute to and support our decisions, and to help our team members to grow their skills to become the best they can be. My Goals: Be an incredible leader that makes a positive impact on our team members and contributes to our team initiatives. Continually work on being the best I can be. Raise my level of awareness as it pertains to keeping with our company culture. Encourage our team members to self-lead, self-correct, and contribute. Empower team members to own their products and quality of work. Help us to bring up quality standards that will provide value and aid in our greater synergy to move our business forward. Personal Experience I have grown tremendously during my tenure at Quicken Loans. Over this time, the feedback given to me has helped me to produce measurable improvements to the way I present myself and handle challenges. I attribute my successes thus far to the guidance and support of our incredible leadership. I admire the style of leadership we have cultivated here and am excited to be a part of this fabulous team that encourages and supports personal growth.
Sr. Business Analyst, Business Analyst, Technical Support Specialist
Microsupport Analyst / Network Admin
Bachelor of Arts : English business writing French , 12 2006 Associate Degree : Liberal Arts , 6 2003 Certified as 2000 Certified as C.N.A. 5 1999 Completed the Microsoft Windows NT 4.0 Registry Course 1999 Completed the Microsoft Windows NT 4.0 Core Technologies Class 1999 Completed the Network Associates TVD-101 Corporate Anti-Virus strategy 1998 Certified as a C.N.E. 4.11 1997 Certified as a C.N. : 1 2013
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