Excellent written and verbal communication skills. Ability to think critically and analytically with superior decision making capability. Results oriented, high energy, and competitive spirit. Well organized, 50 WPM, and computer savvy. When I first interviewed for the Service Representative position with Liberty Mutual, I was so excited about the opportunities I would have as a college student. In the interview I was informed about the many training programs and how Liberty Mutual was voted as one of the best companies for college students and graduates to launch their career. I became interested in the commercial markets after doing extensive research about the different career avenues at Liberty Mutual. I was excited to see the internal posting of the Commercial Underwriting Training Program. My undergraduate is in Communication Studies, which gave me the knowledge on the importance of all aspects of communication. I give credit to my college studies for my excellent written and verbal communication skills. Outside of my school studies, I spent a full day job shadowing the Commercial Underwriting Department for National Accounts here at Liberty Mutual. This job shadowing experience has allowed me to see first hand what it would be like to become a Commercial Underwriter. I feel confident that I would be successful in the exams for the CPCU, as I was just recently awarded my CISR designation after passing 5 exams. I know the CPCU exams are much more intensive than CISR exams, but as a full-time college student and full-time employee, I am used to hard work. I am a good candidate for the training program because I am ambitious and ready to learn. My relevant skills are writing, verbal communication, analytics, math, and customer service. I am a current Liberty Mutual employee who believes in LM promotes from within philosophy. I have enclosed my résumé, which will detail more of my education and experience. I would appreciate the chance to meet with you at your convenience to discuss my application. I can be contacted by phone at (248) 722-3389 @gmail.com. I am excited to see what my future holds with Liberty Mutual. Hope to hear from you soon.
Service RepresentativeFeb 2011 to Current Liberty Mutual Insurance － Houston, TX
Provide exceptional customer service by building rapport and maintaining professional relationships with each policyholder.
Acknowledge and respond to verbal and written requests and inquires from policyholders.
Explain features, coverage details, and policy terms to policyholder's understanding.
Display patience, professionalism, and empathy when speaking to policyholders in times of distress or tragic claims.
Collect required information and documents from potential policyholders to properly bind policy.
Analyze data and policies for accuracy and ensure policy is rated properly.
Rewrite and rerate policies if necessary.
Proactively identify and communicate policy transactions and impact to customer's billing.
Evaluate and make decisions regarding exceptions to payment plans and fees and make alternate payment arrangements.
Responsible for maintaining insurance state licensing by taking continuing education classes and also responsible for enhancing my insurance education and credentials by obtaining designations.
Financial Service Advisor/Private Label SpecialistNov 2009 to Feb 2011 JP Morgan Chase
Answered high-volume calls and responded to customer requests, questions and needs.
Engaged with the customer by being attentive to their needs and offering valuable services and products.
Resolved any issue or concern the customer had with his or her account such as: late fees, internet difficulties, payment posting issues, interest charges, disputes, fraud, lost/stolen, information update, redeeming rewards, closing accounts, etc.
Bank TellerDec 2008 to Mar 2009 Capital One Bank
Provided excellent customer service by greeting customers, answering multi-line phone calls, and processing customer transactions such as deposits, withdrawals, loan payments, check cashing and transfers.
Maintained and balanced cash drawer daily.
Reviewed the accuracy of all details in each banking transaction.
Performed administrative duties such as filing, faxing, reviewing and processing documents.
Associate of Arts5 2010GPA: GPA: 3.8GPA: 3.8
Bachelor of Arts, Communication Studies12 2012University of HoustonGPA: GPA: 3.6Communication Studies GPA: 3.6