A detail orientated, strategic and self-motivated professional with 20 years of extensive experience in marketing, analytics and reporting, financial budgets & analysis, training & development, and customer service. I am versatile and have extensive experience working in start-up functional teams for new products, as well as developing new roles that require an entrepreneurial spirit to define processes and structure. I have a strong focus on customer analytics, project management, and development of budgets with monthly forecast and financial reports. My peers and leadership team considered me as a committed individual with intense motivation to improve cross-functional effectiveness.
Young Professionals Network Board Member-Membership Oregon/SW Washington Membership development and communication Marketing of YPN professional development & Networking programs Marketing communication development including flyers, postcards, email communications Parkside Church Outreach Support Team SW Washington Event marketing to support community business development and church membership Marketing communications support materials including logo development, posters, flyers, postcards, and t-shirts WICT Member & Mentor Oregon/SW Washington Successful mentor to support professional development and career progression for young women.
Sr. Analyst Business AssuranceJan 2012 to Current Comcast － Portland, OR
Brand new audit role within Finance in 2012.
Developed new training materials to help West Division teams implement Deposit Compliance reporting techniques and tools.
Actively audit company policy and process compliance as well as process mapping for internal controls to optimize organizational performance Competently prepare, deliver, and analyze franchise tax payments and documentation for local city government Successfully reduced tech ops commission payout errors by 20% within first 6 months of employment Effectively implemented root-cause analysis tactics and reporting to reduce unnecessary regional and division wide customer credit adjustments by 50% within 7 months.
Designed and implemented a Regional Finance dashboard to track key metrics and performance indicators.
ManagerJan 2003 to Jan 2012 Comcast － Livermore, Ca.
Leader of the Best-In-Class Marketing reporting and analytics team across multiple divisions Annual budget and monthly forecast for $1.2 billion dollar market Proficiently integrated product and subscriber metrics for the California 2.3m subs market in order to deliver a solid and consistent view of key measurements for the senior leadership team.
Successfully communicated with multiple teams, including Accounting, Finance, Sales, Operations, IT, and Legal Affairs to ensure proper analysis of KPI tracking and reporting Actively provided overall direction to the Product Sales Support & Analysis team in order to drive lead generation, sales force database management, sales reporting, and production/control of presentations and proposals Profitably managed and coordinated the successful design of a support marketing SSRS web-based reports used by area and regional teams to supply data, trending reports, sales commission and scorecard mapping AT&T Broadband New Products, Sales, and Leadership Trainer.
Jan 1998 to Jan 2003 San Ramon, Ca.
Developed training materials for new product rollout of Digital Telephone and implemented training programs across multiple sales channels Design, train, implement, evaluate, and support telephony training and other advanced services products and software to support national company objectives Wrote technical training plans for video and telephony for use with multiple proprietary and non-proprietary software programs Supervised customer service training staff Developed and provided leadership training for managers and supervisors Delivered technical and communication and sales based training programs.
Master Degree, Business Administration Finance2015George Fox University
Bachelor of Science, Information Systems2000University of San FranciscoGPA: Graduated with Honors GPA: 3.96Information Systems Graduated with Honors GPA: 3.96
UC Santa Cruz 1996
Certificate in Training and Development
Member of Women in Cable Telecommunications, Young Professionals Network for Comcast, Cable and Television Association for Marketing, and Woman 2.0.
Accounting, Broadband, budget, Cognos, credit, Crystal Reports, customer service training, database management, direction, documentation, Essbase, Finance, government, Hyperion, Leadership, leadership training, Legal, marketing, market, Access, Excel, Power Point, MS Project, Publisher, Word, Oracle, organizational, presentations, proposals, reporting, Sales, Sales Support & Analysis, tax, technical training, Telephone, telephony, Trainer, training materials, training programs, video, view, Visio
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Companies Worked For:
George Fox University
University of San Francisco
Job Titles Held:
Sr. Analyst Business Assurance
Master Degree , Business Administration Finance 2015 Bachelor of Science , Information Systems 2000 UC Santa Cruz 1996
Certificate in Training and Development
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