SEARCH

Spectrum Business Billing Representative Resume Example

Resume Score: 70%

Love this resume?Build Your Own Now
SPECTRUM BUSINESS BILLING REPRESENTATIVE
Career Overview
  • Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • Highly enthusiastic customer service professional with 7 years client interface experience.
  • Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience
Spectrum Business Billing Representative08/2014 to 10/2015Charter CommunicationsRochester, MN
  • Managed quality communication, customer support and product representation for each client.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Assisted customers with billing and product complaints and concerns.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Assisted customers with all payments.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Spectrum Business Repair Representative05/2014 to 08/2014Charter CommunicationsRochester, MN
  • Assisted customers with all product issues.
  • Processed payments for customers.
  • Managed quality communication, customer support and product representation for each client.
  • Resolved product/policy issues and shared benefits of new technology.
  • Assisted customers with product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Video Repair Representative04/2012 to 05/2014Charter CommunicationsRochester, MN
  • Resolved product/policy issues and shared benefits of new technology.
  • Assisted customers with product complaints..
  • Assisted customers troubleshooting product issues.
Customer Service Desk11/2011 to 04/2012WalMartRochester, MN
  • Processed merchandise returns and exchanges.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Assisted customers in finding out-of-stock items.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Processed and issued money orders for customers.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Opener/Closer04/2008 to 11/2011SubwayZumbrota, MN
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Assisted customers with store and product complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Accurately logged all daily shipping and receiving orders.
  • Managed cash stock and inventory balances accurately.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Cashier06/2006 to 06/2008HyVeeRochester, MN
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Assisted customers with store and product complaints.
  • Managed quality communication, customer support and product representation for each client.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Clinical Assistant07/2016 to 10/2017Mayo ClinicRochester, MNEscorted patients to examination rooms and prepared them for physician exams. Ensured HIPAA compliance. Obtained vitals for a floor of 25 patients per shift.
Educational Background
2011Zumbrota MazeppaZumbrota, MN, USA

I successfully completed my GED in 2011.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Charter Communications
  • WalMart
  • Subway
  • HyVee
  • Mayo Clinic

School Attended

  • Zumbrota Mazeppa

Job Titles Held:

  • Spectrum Business Billing Representative
  • Spectrum Business Repair Representative
  • Video Repair Representative
  • Customer Service Desk
  • Opener/Closer
  • Cashier
  • Clinical Assistant

Degrees

  • 2011

Similar Resumes

View All
Billing-Representative-resume-sample

Billing Representative

Behavioral Health Network

Springfield, Massachusetts