SOUTHWEST REGIONAL SECURITY MANAGER, PORTFOLIO MANAGER, DISTRICT TRAINING MANAGER
Well developed strategic planning and problem-solving ability; especially in high-pressure, fast paced situations. I am proficient in producing results with a demonstrated ability to prioritize, multitask and jointly and independently complete projects with minimal guidance using Total Quality Management principals. I have exceptional interpersonal, public speaking, written communication and relationship management skills. I excel in leadership and strategic planning ability in all aspects of personnel management, physical/systems security, workplace violence prevention/response, de-escalation, fire life safety and team development. I am well versed in the area of human capital management; including AB2880, EEOC, FMLA, Military Leave, ADA, FLSA, OSHA, employee grievance/relationship management and other related federal and state laws.
02/2013 to 11/2015
Southwest Regional Security Manager, Portfolio Manager, District Training ManagerAlliedBarton Security Services at Symantec Corporation
Since joining AlliedBarton I have successfully coordinated and managed training for Security Professionals and Managers relating to state law and company policy.
I trained, coach, counseled and developed newly hired personnel to assist with their opportunity for advancement and their understanding of responsibilities as Security Professionals and client ambassadors.
I have worked with all levels within the organization and with our clients to identify opportunities, analyze and solve problems to foster an atmosphere focused on service and achievement.
I ensure the highest level of confidentiality when handling contracts, company or employee records; both paper and electronic.
I have written General Operating Procedures, access control policies, situational response policies, assessments, risk analysis and Post Orders for seven healthcare facilities and one technologies firm, which I currently manage.
Key Accomplishments: Managed operations for a portfolio of seven healthcare facilities with 2800 hour per week.
Responsible for invoice generation, billing, collection and account analysis.
Created Post Orders and General Operation Procedures for all locations to include assessments.
Managed daily operations to include staffing, scheduling, training compliance, officer development, and client services (with an emphasis on confidentiality).
Other duties included operational oversight of a hybrid department consisting of 50 officers who provide 24 hour coverage, including reducing equipment and overtime expenses, creation, revision and implementation of corporate policy and procedures for loss prevention, security force operations, mitigation of workplace violence and injury, managing investigations in areas of theft or missing property, injuries, and lower and higher level workplace violence incidents, shared responsibility for emergency response procedures such as mass causality decontamination, utility interruption, and business continuity processes.
Perform Security Vulnerability and Safety assessments for an international technology company.
Streamlined routine compliance and device audits to exceed industry standards and relayed information to the National Portfolio Manager.
Managed safety and security operation for the southwest region for Symantec Corporation (fourth largest technology company worldwide, with 1500+ employees in my region).
My duties were management of security and safety, budget/payroll compliance - as a Field Manager I co-managed the development and operations for a staff of over 300 security professionals, including EEO, FMLA, ADA, FLSA, and OSHA compliance.
I assisted in the development of standard operating and emergency procedures contributing to an overall safer and more productive workplace; via improved camera systems, progressive property management relationship and cooperation, and tenant correspondence.
Key Accomplishments: Assisted with multiple high dollar technology improvement projects in access control, surveillance, mesh network creation and remote monitoring.
Coordinated and implemented a property-wide integration of roving patrols, intercom and surveillance system; including all necessary training; thus, redefining existing positions and maximizing efficiency.
Provided investigations and evidence resulting in several successfully prosecuted prominent criminal cases.
Served clients such as Microsoft, K&L Gates, Jim Rome, Coca Cola, Chase, Bank of America, and more.
09/2005 to 01/2008
ALFRED V. PIERREFree Market Enterprises
As the Owner of Free Market Enterprises I assisted customer with their website and ecommerce needs.
I started this company from the ground and developed my entire client base, service provider relationships and marketing campaigns.
Designed and implemented all marketing campaigns which lead to a 45% increase in customer base in the second year.
Coordinated a strategic and operational marketing campaign bolstering our image and attracting 6 new accounts, which generated a 125% increase in profits over three years.
Bachelor of Arts: Business ManagementUniversity of Phoenix － Diamond Bar, CaliforniaBusiness Management
Bachelor of the Arts
Human Resources Management; Project Management Certified.
OCAT ® (Oleoresin Capsicum Aerosol Training) Certified Instructor PATH ® (Practical and Tactical Handcuffing) Certified Instructor MOAB ® (Management of Aggressive Behavior) Certified Instructor American Heart Association Certified Instructor Human Capital Management Certified (University of Phoenix) Hazardous Material and Disaster Management Crisis Prevention and Intervention Other Skills and Training Certified Certified Terrorism Awareness and Anti-Terrorism Training (USMC) Health Care Security Management and Service Leadership Training (USMC) Emergency Incident Management Team Cohesion and Productivity (USMC) Hazardous Material Incident Management Master Security Officer (AlliedBarton) Patient Restraint Application Fire Safety Officer Access Control Integration Safety Officer Specialist Surveillance System Set-up Six Sigma and Total Quality Management FEMA Disaster Management (in progress) Patrol Driving and Bicycle Operation OSHA Safety Champion (in progress) Verbal De-escalation and Situation Control Techniques Security Operations (Allied Barton) Workplace and Domestic Violence Prevention and Response Healthcare Security Operations (AlliedBarton) Ready Response Surveillance Systems Integration Martial Artists -Defensive Tactics (Personal and USMC) Threat Assessment and Management Healthcare Essentials Workplace Violence Prevention and Response CISSP Certification After CPP certification
United States Marine Corps (1994-2002), ASIS Member, American Heart Association, OCAT/PATH, MOAB and SHRM Member, NRA Firearms Instructor, and California Guard Card certified
ADA, billing, budget, coach, contracts, client, clients, Driving, ecommerce, Human Resources Management, image, Instructor, Leadership Training, law, loss prevention, managing, marketing, Market, Access, network, payroll, personnel, camera, policies, processes, progress, Project Management, property management, risk analysis, Safety, scheduling, Six Sigma, staffing, strategic, Symantec, Systems Integration, Total Quality Management, website, written