Southern California Edison resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Program Representative with over 6 years of experience. Skillful bilingual professional with case management experience ranging in size from small business development to corporate large scale community-based industries. Ability to oversee multiple and complex cases while effectively partnering with multiple divisions and agencies, towards timely, advantageous and fully compliant results.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
California Polytechnic University of Pomona , CA Expected in 1996 : - GPA :
Work History
Atlanta, GA, 06/2015 - Current
  • Promoted to the Energy Efficiency Department based on being in the top 30 top performer within the Call Center of 400 plus representatives.
  • Provide assistance to low income customers to enroll in State funded programs.
  • Took on the additional responsibility of handling both the Energy Efficiency and Residential department customer calls, and assisting with all the programs, while continuing to meet all metrics.
Russ Darrow Group - Customer Service Specialist
Tbd, WI, 04/2014 - 06/2015
  • Resolve customer issues through research and analysis of data.
  • Mastery of customer service management systems and databases.
  • Improved timely paying of bills by developing flexible payment plans for customers.
  • Meet challenging quotas for productivity and accuracy of work.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Maintain compliance with company requirements in accordance with regulations and policies.
  • First line of contact for customers during disaster outage situations.
  • Handled sensitive customer information and issues.
  • Defused volatile customer situations calmly and courteously.
The Village Family Service Center - Sales Associate
Fargo, ND, 09/2011 - 01/2014
  • Increased community participation of the weekly children's reading group and celebrity Author events by more than 60%, resulting in an increase in 15% in sales, through a fresh implementation of improved marketing, in-store, and industry-focused programs.
  • Within six months of employment, was placed in charge of training all new sales representatives on corporate policies and purchase order procedures, as well as, managing work schedules for a dozen employees, weekly marketing meetings, display creation, and outreach programs.
TICKET REQUEST - Office Manager
City, STATE, 01/2006 - 11/2009
  • Successfully consolidated role of two employees into one position by managing daily high traffic incoming calls, overseeing an effective accounts payable and invoice workflow, tending to general office essentials and needs as well as closely and effective coordinating with the sales, marketing and administrative internal departments.
Bilingual (English\Spanish) Read/Write

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Resume Overview

School Attended

  • California Polytechnic University of Pomona

Job Titles Held:

  • Customer Service Specialist
  • Sales Associate
  • Office Manager


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