SOUTHERN CALIFORNIA EDISON Resume Example
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SOUTHERN CALIFORNIA EDISON
Professional Summary
Program Representative with over 6 years of experience. Skillful bilingual professional with case management experience ranging in size from small business development to corporate large scale community-based industries. Ability to oversee multiple and complex cases while effectively partnering with multiple divisions and agencies, towards timely, advantageous and fully compliant results.
Skills
Languages
Bilingual (English\Spanish) Read/Write
Work History
06/2015 to Current
SOUTHERN CALIFORNIA EDISONParkmobile Usa, Inc. – Atlanta , GA
- Promoted to the Energy Efficiency Department based on being in the top 30 top performer within the Call Center of 400 plus representatives.
- Provide assistance to low income customers to enroll in State funded programs.
- Took on the additional responsibility of handling both the Energy Efficiency and Residential department customer calls, and assisting with all the programs, while continuing to meet all metrics.
04/2014 to 06/2015
Customer Service SpecialistRuss Darrow Group – Tbd , WI
- Resolve customer issues through research and analysis of data.
- Mastery of customer service management systems and databases.
- Improved timely paying of bills by developing flexible payment plans for customers.
- Meet challenging quotas for productivity and accuracy of work.
- Refer unresolved customer grievances to designated departments for further investigation.
- Maintain compliance with company requirements in accordance with regulations and policies.
- First line of contact for customers during disaster outage situations.
- Handled sensitive customer information and issues.
- Defused volatile customer situations calmly and courteously.
09/2011 to 01/2014
Sales AssociateThe Village Family Service Center – Fargo , ND
- Increased community participation of the weekly children's reading group and celebrity Author events by more than 60%, resulting in an increase in 15% in sales, through a fresh implementation of improved marketing, in-store, and industry-focused programs.
- Within six months of employment, was placed in charge of training all new sales representatives on corporate policies and purchase order procedures, as well as, managing work schedules for a dozen employees, weekly marketing meetings, display creation, and outreach programs.
01/2006 to 11/2009
Office ManagerTICKET REQUEST – City , STATE
- Successfully consolidated role of two employees into one position by managing daily high traffic incoming calls, overseeing an effective accounts payable and invoice workflow, tending to general office essentials and needs as well as closely and effective coordinating with the sales, marketing and administrative internal departments.
Education
1996
California Polytechnic University of Pomona - State
California Polytechnic University of Pomona - State
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Resume Overview
School Attended
- California Polytechnic University of Pomona
Job Titles Held:
- SOUTHERN CALIFORNIA EDISON
- Customer Service Specialist
- Sales Associate
- Office Manager
Degrees
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