Southern Ambassador Resume Example
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SOUTHERN AMBASSADOR
Professional Summary
Friendly employee with the ability to learn quickly and adapt to any situation. Knowledgeable about several different areas of work, and always willing to learn new things within different roles. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized, and learns new programs easily. Good work ethic, and is incredibly kind when working with anyone.
Work History
Belmond - Southern AmbassadorCharleston , SC11/2018 - Current
- Provided information through narratives on various sites throughout Florida Southern, relaying little-known stories to provide interest.
- Guided groups of up to 50 people on tours of Florida Southern.
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about campus to educate visitors.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Drew attention to cracked sidewalks, bumps and steps to keep customers safe on tours.
Rite Aid - Floral DesignerGrants Pass , OR03/2016 - 08/2020
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Monitored social media and online sources for industry trends.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving what we lovingly call "bridezilla" issues. :)
Mhc Equity Lifestyle Properties - CashierLas Vegas , NV10/2015 - 03/2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Helped over 150 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Checked prices for customers and processed items sold by scanning barcodes.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Answered questions about store policies and concerns to support positive customer experiences.
- Educated customers on promotions to enhance sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register for cash, check and credit card transactions with accuracy.
- Completed sales in excess of $300 with near-zero error rate using POS system.
Boulder Tap House - HostessCity , STATE11/2016 - 03/2017
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Checked and restocked server areas and organized and got change for front counter.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Managed over 40 calls per shift.
Red Lobster - Server Assistant/HostessCity , STATE01/2021 - Current
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took frequent phone calls throughout every shift, always helping the customer receive the proper information they were looking for.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using appropriate software.
- Worked with customers on a daily basis to create the happiest outcome no matter what the situation was.
Hobbies
Hobbies include theatre, performing, singing, and anything to do with Disney. So be prepared to hire someone with a fun attitude who might randomly start singing if things get quiet. :)
Skills
- Creative merchandising and display
- Customer assistance
- Cash register operations
- Refunds and exchanges
- Cleaning and sanitizing
- Cash Handling
- Friendly demeanor
- Checkout consistency
- Order placement
- Credit card processing
- Drawer management
- Stocking and replenishing
- Order taking
- Good telephone etiquette
- Currency sorting
Education
12/2020
Florida Southern College
City, State
Bachelor of Arts: Bachelor of Fine Arts in Musical Theatre
05/2017
Alexandria Technical College
City, State
Associate of Arts: Arts, Liberal Arts
06/2015
Alexandria Area High School
City, State
High School Diploma
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Resume Overview
School Attended
- Florida Southern College
- Alexandria Technical College
- Alexandria Area High School
Job Titles Held:
- Southern Ambassador
- Floral Designer
- Cashier
- Hostess
- Server Assistant/Hostess
Degrees
- Bachelor of Arts : Bachelor of Fine Arts in Musical Theatre
Associate of Arts : Arts, Liberal Arts
High School Diploma
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