solution enginner resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Over 10 years of experience in Information Technology services supporting security initiatives for government and commercial customers. Certified ITIL V4, Scrum Master, CompTIA Security + and MCP. Work experience encompasses threat analysis, incident response, network surveillance, Data mining, Risk Management Framework (RMF), National Institute of Technology (NIST), System Development Life Cycle (SDLC). Expert in problem-solving skills with the ability to think creatively and strategically about alternative solutions and opportunities.

  • Excellent oral and written communication skills
  • Extremely customer serviced focus personnel
  • Risk Management Framework (RMF) FIPS 199, FIPS 200, NIST 800-53, NIST 800-53A, NIST 800-137
  • Scrum goals, remove blockers, identify and mitigate risks and dependencies within the iteration/production
  • Acceptance Test Driven Development process (ATDD) and Test-Driven Development (TDD).
  • Microsoft Office
  • Nessus Vulnerability Scanner (SC-5)
  • ACAS
  • STIG Viewer
  • CSAM
  • Active Directory, Written communication skills
  • Excellent oral
  • Hardware
  • SC
  • Delivery
  • Focus
  • Phone support
  • Information security
  • Information Technology
  • IT support
  • Access
  • Microsoft Office
  • Enterprise
  • Network security
  • Networking
  • Quest
  • Risk assessment
  • Risk Management
  • Scanner
  • Scrum
  • Software testing
  • SSP
  • Strategy
  • Troubleshoot
  • Strong communication skills
  • Development team trainings
  • Customer interaction
  • Project management
  • Risk identification
  • Quality assurance
  • Project documentation
Associates - Arts: Computer And Information Sciences, Expected in 12/2017
Seminole State College of Florida - Orlando, FL,
Bachelors: Information Technology Cyber Security, Expected in 2020
University of South Florida - Sarasota, FL,
Work History
Solution Enginner, 11/2018 to Current
Leidos Holdings Inc.Buffalo, NY,
  • Configured user accounts, password and account lock-out policies through MFA and Splunk.
  • Installed applications and updates to execute programs remotely.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Work closely with Information Technology professionals within company to ensure hardware is available for projects and working properly.
  • Provide detailed specifications for proposed solutions including time and scope involved.
  • Establish a framework for necessary contributions from various departments and facilitate their collaboration.
  • Worked collaboratively with Business and IT partner teams to support development and software delivery for Deloitte internal software tools.
  • Removed impediments and issues and problems are visible.
  • Using PMC, AGM, MyCMT with 30 plus additional Tools to resolve all internal quires, resolve issues technical and non-technical.
  • Educate internal team member how to use tools by providing guidance with Deloitte Knowledgebase KB, KX tools.
  • Performs computer and/or network security vulnerability A&A assessments to identify, evaluate and mitigate security risks, threats and vulnerabilities.
  • Conduct IT risk assessment to identify system threats, vulnerabilities and risk, and generate reports.
  • Knowledge and experience with STIGs.
Information Assurance Analyst , 01/2014 to 10/2018
Leidos Holdings Inc.Burke, VA,
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Conduct IT risk assessment to identify system threats, vulnerabilities and risk, and generate reports.
  • Apply and validated appropriate information security control for Federal Information System based on NIST 800-37 rev1, SP 800-53, FIPS 199, FIPS 200, and NIST SP 800-53A R4.
  • Analyze and QA enterprise level custom software and lead communication channels to all stakeholders.
  • Reviewed information security system documentations, including System Security Plan (SSP), Plan of Action & Milestone (POA&M), created Security Assessment Reports (SAR), policies and procedures, according to NIST Guidelines.
  • Generate Authority to Operate (ATO) packages.
  • Recommends improvements and identifies metrics for remediation of information security weakness.
  • Recommends strategies for overall organization to minimize risk.
  • Develop Plan of Action & Milestone (POA&M) process and implementation strategy.
Solution Analyst, 01/2011 to 12/2013
Altitude IT Holdings LimitedCity, STATE,
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Removed and replaced malfunctioning components to correct hardware problems.
  • Evaluated and adopted new technologies to address changing industry needs.
  • On-site and off-site IT support to corporation and small businesses.
  • Creating ticket using internal tools, escalating to right team and resolving issues that arises while support.
  • Provided over the phone support, troubleshoot, analyze and assist customer with access issue in Active Directory, software issue and networking related activities.
  • Analyzed the software functionality & Developed test plans based on an understanding of the business functionality and the software testing methodology.
  • All the issues that came up during the testing process were tracked and logged in Clear Quest as defects.
  • Maintaining status reports and communicating with the Management regarding the progress of work.
Additional Information
  • CLEARANCE Secret Clearance (Eligible)

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Resume Overview

School Attended

  • Seminole State College of Florida
  • University of South Florida

Job Titles Held:

  • Solution Enginner
  • Information Assurance Analyst
  • Solution Analyst


  • Associates - Arts
  • Bachelors

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