Detailed oriented and outcome driven professional with 10 years' experience providing comprehensive case management, investigative, resource management and crisis intervention services.
Offering solid Investigative, communication and administrative skills. Responds appropriately in pressurized and emotionally charged situations. Proven to balance high stakes priorities and meet critical deadlines.
*Specialist in the management of complex issues and projects; highly experienced investigating and securing critical information needed for cases and the safe resolution of volatile situations.
*Track record of success effectively discerning needs, mitigating obstacles, and strengthening relationships with a high volume of diverse clients and family members.
Excellent interpersonal skills
Social networking expert
Superior Communication Skills ~ Risk Assessment ~ Project Management ~Teaching ~ Intervention & Counseling ~ Uncovering Fraud ~ Case Management ~ Partnering with Local and Federal Government Agencies ~ Stakeholder Management ~ Presentations ~ Compliance ~ Training ~ Court Report writing ~ Legal Documents ~ Court Proceedings ~ Coordinated with Attorney's and Law Enforcement
03/2015 to 02/2016
Social WorkerCOUNTY OF RIVERSIDE / CHILDREN'S SERVICES RIVERSIDE － CA
Held a multifaceted role tasked with the management and proper handling of 25 highly complex individual and family cases.
Leveraged strong analytical, research, and communication skills to assess cases.
Investigated cases involving neglect, abuse, emotional /behavioral problems, physical/mental disabilities and other health conditions affecting a client's personality, family relationships, child or in-home care arrangements.
Developed comprehensive long term and short-term treatment plans.
Worked collaboratively with key stakeholders (children, parents, extended family members and service providers) to develop case plan for the families.
Interpreted and explained public social service rules, regulations, and policies to clients, their family members and the public.
Tracked and documented client case management records in a centralized database; prepared reports and correspondence.
Pinpointed process inefficiencies in training operations; improved transparency and clarity with training protocols and approaches.
Played a key role in the successful rollout and implementation of the Safety Organized Practice (SOP) initiative, coached and trained staff on the processes and procedures.
Maintained ownership of cases during investigations.
Conducted field visits daily, analyzed court reports, and interviewed children and their families to assess for child abuse and/or neglect.
Defined the level of planning and coordination required.
Worked collaboratively with law enforcement agencies, mental health professionals, school personnel, and medical doctors as part of a multidisciplinary team to determine safety and risk for future abuse/neglect of children.
Applied knowledge of active listening, case management, crisis counseling, and outreach/advocacy strategies.
08/2012 to 02/2015
Social WorkerCOUNTY OF SAN DIEGO/ CHILD WELFARE SERVICES － SAN DIEGO, CA
Investigations Emergency Response Unit
Investigated and evaluated cases of neglect, abandonment, or abuse children referred to the department.
Managed all aspects of child abuse and neglect allegations investigations by assessing, planning, and deploying resources while meeting critical deadlines and stringent government requirements in reporting.
Capitalized on strong project management, case evaluation/assessment and communication skills to manage a high volume, 27 caseload.
Conducted time sensitive investigations per court order or in compliance with State of California law.
Interviewed and counseled caregivers and children, analyzed information and data collected, determined degree of danger and risk of future abuse and neglect.
Made the difficult determination on the necessity of removing a child from a home.
Facilitated family reunification, monitored behavior and progress displayed by family members.
Interacted with family members to provide encouragement and support.
Accurately documented family reunification and maintenance steps in progress reports and case plans that also served as legal documents or court orders.
Conducted permanency and long term planning, such as foster care, guardianship, or adoption for children removed from homes or placement facilities.
Executed solid follow up skills, monitored the behavior and well-being of children who have been placed in foster homes and residential treatment centers.