Versatile Social Welfare Examiner. skilled in assessments, intakes, referrals, crisis management and case management. Extensive knowledge of community resources in the Mohawk Valley area. Being an Examiner, i adept at working effectively with children, adolescents, families, couples and groups. Being committed to adult welfare and the reform of Welfare Services policies and procedures, i treat every case encountered with discretion and diligent care.
Structured Decision Making (SDM) tools knowledge
Calm under pressure
SOCIAL WELFARE EXAMINER04/2015 to Current ONEIDA COUNTY SOCIAL SERVICES – 800 PARK AVE
Referred clients to social services agencies.
Wrote reports and case summaries and compiled work records, including required statistics.
Collaborated with court, law enforcement and community providers.
Taught patients how to apply for insurance and prescription programs.
Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams.
Maintained a caseload of individuals in receipt of services
Conduct interviews regarding emergencies
Update records for extended benefits
Associate10/2013 to 04/2015 Victoria's Secret – Sangertown Square Mall
Exemplified acts of customer service
Engaging on a personal level with customers
Promoting brands and product effectively
CSR01/2011 to 10/2013 APAC Customer Services – 131 Genesee street
Maintained regular contact with clients, responding to needs
Narrating each call by typing
Troubleshooting devices and referrals if necessary
Issue credits to accounts
Establish customer satisfaction
High School Diploma: 2010THOMAS R. PROCTOR HIGH-
1203 HILTON AVE