To obtain an Information Technology position that will utilize my potential and allow me to build upon the Information Science concepts that I have already cultured.
Extensive experience in installing and configuring PC software, utilizing knowledge of components and applications
Extensive experience in providing assistance to end users who are connected to local area networks and to the Internet
Extensive experience in connecting users to the network and providing initial training in applications as well as providing telephone, face to face, and online support to the end user
Extensive knowledge of Windows 95, Windows 98, Windows 2000, Windows XP, Windows Vista, Windows 7, and Mac OSX operating systems as well as knowledge of PC hardware from 386 to quad-core architecture
12 years of experience in providing excellent customer service
Attention to detail, Researching
Cash register, Routers 1
Cashier, Routers 2
Communication skills, Routing
Hardware upgrades, Sales reports
Critical Thinking, Switches
Excellent customer service, Teaching
Customer service skills, Phone
Database, Trouble shooting
Electronics, Unix Operating System
Features, Unix Administration
Information Technology, Upgrade
IP, Web development
Local area networks, WAN
LAN, Windows Server
Network Security 1
03/2013 - CurrentSocial Media Marketing Manager | Good Shot Judy - Gloucester, VA
11/2008 - CurrentTechnology Support Engineer (Sciences) | College of William and Mary - Williamsburg, Virginia
Focused on supporting faculty (sciences) in their use of desktop computers and level-two specialty software, assisting faculty in installing and configuring specialty hardware required for their teaching and research, and supporting student use of computers in teaching labs and classrooms.
In depth troubleshooting of specialized scientific devices.
Excellent organizational, consulting, and communication skills, with evidence of on-going professional development, and commitment to excellence in a team-oriented environment.
Exceptional customer service skills and effective presentation skills.
Comprehensive knowledge of desktop hardware and software and a solid understanding of a complex client-server environment.
Hands-on knowledge of graphics, courseware, multimedia and web development tools and techniques.
Overall understanding of the political and sociological uniqueness of institutions of higher education and the ability to work effectively in that environment.
Provide troubleshooting and maintenance of college owned computers.
Perform repairs on college owned computers.
Make troubleshooting decisions on repair of computers software vs. reformatting and reinstalling software.
Evaluate customer needs and provide additional software, hardware, or services as needed.
If additional software utilities are needed to provide customers with better support, find, evaluate and demonstrate software for supervisor and peers.
Determine best technology practices for customers.
01/2007 - 12/2008I.T. Support Technician | Gloucester County - Gloucester, Virginia
Performs technical work on personal computers; building, trouble shooting, and upgrading the hardware and installing and configuring software.
Installs and configures LAN and WAN equipment and troubleshoots those networks. This includes but is not limited to switches, routers, wireless bridges, and wireless access points.
Work involves researching a variety of sources including vendors and software manufactures, to stay current in technical skills for both PC and network equipment hardware and software configurations.
Assist in solving network and IP routing issues of end users who are connected to in house networks such as local area networks, wide area networks, and to the Internet.
Performs routine maintenance of all network switches, routers, and bridges, which includes performing software updates for equipment as well as initial configuration.
Provides recommendation for software and hardware upgrades or purchases.
Provides reporting functions for the areas of responsibility, including database entries and inventory of equipment.
Must exercise independent judgment and attention to detail in all phases of work.
2006ECPI College of Technology, Gloucester, VaNATIONAL DEANS LIST AWARD for, school year
Must be recommended by a recognized educator or student organization leader.
"Less than 1% of the Nation's college students receive the award"
The National Dean's List
George D. Bains
Director of Information Technology
Department of Information Technology, Scott Varner
Applications Integration Coordinator
Department of Information Technology, Christi A. Lewis
Director of Community Education
Department of Community Education
P.O. Box 1306
Gloucester County, Va 23061
Gloucester High SchoolDEANS LIST AWARD every term from start of program in, to end of program in
ECPI College of TechnologyPERFECT ATTENDANCE AWARD every term from start of program in, to end of program in
2001ECPI College of Technology, Virginia Beach online campusAssociate: Computer & Information Science, Information Technology/Networking and Security Management
Related course work: Microcomputer Applications, Communication, Computer Operating Systems, Microcomputer Upgrade and Maintenance, Networking 1, Networking 2, Critical Thinking, Unix Operating System, Routers 1, Routers 2, Programming Logic, Windows XP Professional, Unix Administration, Windows Server, Network Infrastructure Administration, Network Security 1, Directory Services Administration