Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
To obtain part-time, full-time, freelance or contract employment that will best utilize my combined Extensive Customer Service, Editorial, Administrative & Medical Experience. Immensely hardworking and honest pharmacy technician with retail pharmacy experience. *In depth knowledge of the scope and different responsibilities involved in a pharmacy technician job *Well versed with the procedures and techniques followed commonly at a pharmacy *Excellent communication skills accompanied by pleasant personality *Close familiarity with the general terminology used by physicians. Able to recognize the exact medication requirements of a patient as per the provided prescription *Good understanding of management of administrative works. Ability to carry out all kinds of administrative tasks at the pharmacy *Knowledge of fulfillment of the insurance claim procedures and related formalities *Highly proficient in using the drug preparation software tools with expertise in working with the internet Pharmacy Technician *Receiving written prescription from the patients and verifying validity and accuracy of the information *Greeting patients at the counter and offering them the best services *Attending phone calls and replying to complain/query emails by patients *Measuring medicine quantities, sorting it by type and quality, and filling them into the bottles *Pricing bottled tablets as well as mixtures and affixing labels on it *Instructing patients for dose, usage techniques and special precautions of the prescribed medicines *Maintaining the order of and cleanliness at the storage of the medicines and verifying validity of the stored medicines *Preparing medical insurance claim forms and guiding patients for the complete claim process *Maintaining records of the patient's details, the medicines offered to them and the billing transaction details
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
07/2016 to 09/2016 Social Media Evaluator Comporium Communications | Ladson, SC,
  • Falcon Newsfeed Program, Social Media Evaluator: The Falcon News Feed Program consisted of 2 different tasks focusing on improving the relevance and accuracy of a major social media platform Consultants provided comments on different stories and posts based on their own social media stories.
  • Requirements: Extensive experience using the internet.
  • Familiarity and interest with current events, politics, entertainment, science, shopping, and/or technology in the local market.
  • An in-depth knowledge and understanding of social media platforms, social media content, etc.
  • Including but not limited to: Facebook, Twitter, etc.) and familiarity with social media trends.
  • You can contact Perlie Amper, Staffing Consultant,

02/2011 to 07/2011 Virtual Customer Support Tech. Bickford Senior Living | Iowa City, IA,
  • Asurion/Verizon Wireless Customer Support Agent.
  • Providing customer support to Verizon Wireless Insurance Customers.
  • Assisting with Open Enrollment, Premium change questions, FAQ's, Cancellations and general support questions.

11/2006 to 2010 Sales & Service Specialist Bickford Senior Living | Mission, KS,
  • Worked out of my home office, taking incoming customer service inquiries and orders, answering incoming calls, provided quality customer service while using ACT & Atlas for entering florist data completely and accurately for customer account information.
  • Assisted Market Area Consultants (Sales Associates) as needed by phone, email, and fax.
  • Monitored Fulfillment Exception Queues & other Department Queue's as required.
  • Fulfilled assigned tasks and completed all relevant administration documentation (faxing, phone calls, dissemination of daily reports, etc.) using prescribed guidelines.
  • Processed and completed all new member applications accurately, efficiently, and timely.
  • Researched and placed Commitment to Coverage orders and placed outbound calls to customers and florists as required.
  • Resolved problems in the best interest of both florist and company.
  • Installation and configuration of software.
  • Darrick Baylis(Sales & Service Manager/HAS LEFT COMPANY), You can contact Linda Beaman, Virtual Home Agents reference line (800)800-4857 or visit Https://

05/2007 to 09/2009 Department Of Veterans Affairs | San Bruno, CA,
05/2007 to 02/2008 Bickford Senior Living | , ,
  • We are providing this client with inbound customer call support, taking level 1 technical support calls.
  • All Agents are fully trained on technical aspects of the project before taking any customer calls.
  • Agents must have highly refined soft skills and problem solving skills for this project.
  • Agents will access a detailed on-line resource manual for customer inquiries.
  • Successful agents will be responsible for problem-solving and bringing each call to resolution by using their technical knowledge (provided during preparation classes) and excellent customer service skills.
  • EchoStar was a pilot program and since both parties were unable to come to a satisfactory long term contract arrangement, both parties agreed that January 31st, 2008 was the last day of operation for EchoStar.
  • Bryan Allen (Project Manager)
03/2008 to 05/2008 Luke Horch First Advantage Chase Fraud Detection | , ,
  • The Chase Fraud Detector program is offered exclusively to Chase card holders, where each member's credit card activity will be monitored and the customers will be notified in the event of a transaction that occurs in one of the predefined areas that the customer has identified.
  • For this inbound project, agents will be assisting customers with questions concerning their accounts, attempting to save those customers who wish to cancel their accounts, canceling accounts where a save could not be made, or setting up new accounts.
05/2009 to 01/1 Agent Workforce Manager | , ,
  • One Technologies is a leader in online advertising and marketing solutions.
  • They also offer free credit reports and an online credit monitoring product to consumers.
  • Working Solutions will provide assistance with the My Credit Health credit monitoring product.
  • Agents on this project will be working to save customer accounts, as well as performing customer service functions for existing customers.
  • The majority of the calls will be cancellation calls, so agents must be comfortable selling the value of the product and making multiple requests to save the customer.
  • Mindy Haehre (Recruiting Assistant) (972) 964-4800 x239
01/1992 to Current Secretary NA | City, STATE,
  • Planning and scheduling meetings and appointments; organizing and maintaining paper and electronic files; manage projects; conduct research; and disseminate information by using the telephone, mail services, Web sites, and e-mail.
  • Overseeing the recruitment of new staff.
  • Create spreadsheets; compose correspondence; manage databases; and create presentations, expense reports, and documents.
  • I have provided services for Claire's Janitorial Service on an as needed basis since 1992.
12/2004 to 03/2005 Welch's Janitorial Service | City, STATE,
  • XXX) 224-3571.
  • Support in Fund-raising, Event planning, Media- Communications, & Health Initiatives.
  • Use of Microsoft Office (Word, Excel, Publisher, Power point, etc.) Answering Multi-Line Telephones, Filing, processing outgoing & inter-office mail, processing & coding checks & preparing expense reports, Invoicing, Data Entry, creating reports in Auction Maestro, Typing Correspondence, faxing, scanning, copying& other general office duties, as needed.
  • Position dissolved as of March 24, 2005.
01/1990 to 01/2002 Editor/Fabrication-Technician American Heart Association | City, STATE,
  • Held several positions during my 12 year tenure with the company, including: Proofreader.
01/1987 to 01/1990 Conversion Technician, Editor, IAC (Workflow Manager), Fabrication Technician, ECCT Specialist/Data Analyst Lexis-Nexis | City, STATE,
  • During this time some of my duties were, creating and enhancing States & Federal Case-law data & some specialties data, through proofreading, conversion, transcription & editing, extensive research & analysis, scanning, word-processing, typing & customer service.
  • Some tools & software utilized were: MS Office (Word, Excel, PowerPoint & Outlook), Tracker Database, Job Starter, NFD, Urbana, Roscoe, TSO, the Web, ECCT, Image Retrieval.
Expected in 09/2010 Pharmacy Technician Certification Program | Sinclair Community College, Dayton, OH. GPA:
An intensive course comprised of theoretical and practical applications of essential pharmacy technician skills. Program curriculum and applied training included: *Compounding of prescribed medications, cream, ointments tablets and suspensions. *Pharmacy fundamentals. *Ethics in Pharmacy knowledge of OSHA, HIPPA, Pharmacy law, Generic and Brand name drug formulary prescriptions.
Expected in 2002 Business Management, Marketing, Business Mathematics, Writing (courses taken for career advancement purposes.) | Sinclair Community College, Dayton, OH GPA:
Expected in 1992 Bachelor of Science | Central State University, Wilberforce, Ohio GPA:
Political Science/Literature Business Communication, Accounting, Intro. To Computer Programming, English Literature, Sociology, Psychology, History, Government, Marketing Etc. Maintained Deans List status.
Expected in 1989 Associate of Science | Cambridge Technical Institute, Dayton, OH. GPA:
Expected in 1984 High School Diploma | Meadowdale High School Williamson Drive, Trotwood, OH. GPA:

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School Attended

  • Sinclair Community College
  • Sinclair Community College
  • Central State University
  • Cambridge Technical Institute
  • Meadowdale High School Williamson Drive

Job Titles Held:

  • Social Media Evaluator
  • Virtual Customer Support Tech.
  • Sales & Service Specialist
  • Luke Horch
  • Agent Workforce Manager
  • Secretary
  • Editor/Fabrication-Technician
  • Conversion Technician, Editor, IAC (Workflow Manager), Fabrication Technician, ECCT Specialist/Data Analyst


  • Pharmacy Technician Certification Program
  • Business Management, Marketing, Business Mathematics, Writing (courses taken for career advancement purposes.)
  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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