LiveCareer-Resume

social and emotional counselor resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Results-focused service professional with strength in written and verbal communication. Proactive leader with strengths in problem solving and collaboration. Proficient in leveraging financial literacy and investment knowledge to promote better work/home life balance. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Community resources specialist
  • Verbal and Written Communication
  • Staff Supervision
  • Relationship Building
  • Customer Service
Experience
Social and Emotional Counselor , 06/2022 - 08/2022
Patrick Henry Elementary School City, STATE,
  • Developed curriculum and learning materials to increase comprehension.
  • Evaluated course performance to determine areas in need of improvement.
  • Demonstrated knowledge of varied learning modalities.
  • Implemented employee training programs to improve performance and productivity.
  • Improved student learning by defining and articulating learning outcomes and analyzing performance metrics and measurements.
  • Built and updated evaluation and survey tools to monitor and improve effectiveness of courses.
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Coordinated and led group activities for campers and counselors.
  • Designed activities to help individuals overcome confidence issues and build strength.
  • Explained principles, techniques and safety requirements to activity participants to prevent injury.
  • Improved camper experience with list of flash-fun ideas.
  • Established and built relationships with campers to ease fears in new environment.
  • Secured facility reservations for specific activities.
  • Tracked attendance, checking off present individuals.
  • Arranged decorations, equipment and site resources to facilitate various entertaining activities for campers.
  • Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Monitored for signs of physical and emotional distress and stopped activities to administer care when appropriate.
MSR II, 11/2012 - 11/2020
Navy Federal Credit Union City, STATE,
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Created strategic financial solutions to suit individualized client needs.
  • Followed operational standards, promoting security, risk management and compliance.
  • Maintained position of trust and responsibility by keeping customer business confidential.
  • Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
  • Established track record of participation in community groups or events to obtain networking opportunities.
  • Maintained confidentiality of bank records and client information.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Delivered exceptional service to customers in person or over telephone.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
VIP Services Coordinator, 01/2017 - 03/2020
Cleveland Cavaliers Holdings City, STATE,
  • Helped recruit, hire and train department employees.
  • Supervised material acquisition, setup and teardown for periodic and special events.
  • Sought out opportunities to improve service levels and corrected problems.
  • Resolved guest and associate concerns and established and maintained mutually respectful working relationships with other departments.
  • Managed supply inventory for team and distributed resources to meet demand.
  • Evaluated programs and services, identified community needs and recommended new offerings to maximize ongoing success and participation.
  • Backed up staff completing difficult or complex tasks and empowered team members to independently handle most issues.
  • Assigned work to team members and evaluated performance against standards.
  • Initiated creative ideas and kept recreation programs entertaining and refreshing.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Education and Training
: Communications, Expected in
-
University of Toledo - Toledo, OH
GPA:
Status -
Associate of Science: , Expected in
-
Cuyahoga Community College - Cleveland, OH
GPA:
Status -

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Resume Overview

School Attended

  • University of Toledo
  • Cuyahoga Community College

Job Titles Held:

  • Social and Emotional Counselor
  • MSR II
  • VIP Services Coordinator

Degrees

  • Some College (No Degree)
  • Associate of Science

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