Highly motivated individual with extensive experience in higher education including online teaching, faculty training, administration, communications and support to over 2,000 remote adjunct faculty. Passionate about guiding students to achieve their academic goals with a proven track record of exceeding company goals. Resourceful problem solver with excellent customer service, organizational, written and oral communication skills.
Received nomination for Excellence in Teaching the first term teaching SNHU 107. Student evaluations exceeded overall median scores completion rates over 47%.
Sought after adjunct faculty member who excels in student outreach and engagement. Able to identify and assist struggling students while motivating and encouraging all students towards success. Teaching necessary skills to promote successful online students. Showing compassion, accommodation and flexibility while maintaining academic integrity.
Development and distribution of all administrative resources for online adjunct faculty including Pre,Mid and Post Checklists, webinars, videos, and intranet (mySNHU) portal creation and maintenance. Support 2,000 remote adjunct faculty by managing CRM system to track, report, resolve or triage all administrative, process and policy inquiries from faculty. Ensure timely course preparation, grade submission and successful term launch and term close responsibilities.
Student enrollment service representative responsible for student correspondence outreach and support. Answered enrollment questions and assisted students with enrollment process.
Successfully marketed, serviced and managed all aspects of a $2 million staffing firm. Responsible for the only NH office of an eight branch Maine based company. Increased sales by 25% each year and exceeded all sales goals. Recruited, hired and trained all internal personnel. Established weekly, monthly and yearly sales forecasting goals and budgets.
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