Short Term Disability Case Manager who specializes in quality service, customer retention, productivity and team management.
Microsoft Office including Word, Excel, Outlook
Excellent decision making and problem solving skills
Benefits Administration including 401(k), pension, retirement
Maintain high level of accountability
Multi-tasking with attention to detail
Ability to manage by influence
Identify and mitigate risks and issues
Work and produce deliverables under tight deadlines
Reed GroupShort Term Disability Case Manager09/2016 to Current
Responsible for appropriate management of caseload to deliver high quality and timely decisions.
Consistently deliver correct benefit decision, duration, benefit amount, communication and documentation (phone calls, letter, action plan, next steps, etc).
Managing claims efficiently and effectively through appropriate use of claim tools, processes (including customer specific), specialty resources, vendors, etc.
under minimal supervision.
control costs for disability benefits.
coordinate services to at-risk employees.
ensure early intervention of claims and medical case management.
and, appropriately return or transition your employee back to work.
ongoing communication with physicians, employee and employer.
appropriate medical care.
improved access to the healthcare system.
linkage between patients, protocols and providers.
effective cost negotiations, PPO and pharmacy drug plan channeling.
Aon Hewitt/Reed GroupLeave Administration LOA Case Manager10/2014 to 08/2016
Responsibilities include managing federal, state, and company leaves.
Recognized leave type, determined eligibility, and managed leave of absence.
Handled varied leave administrative duties.
Monitored laws, regulations and applicable obligations.
Coordinated with employees, management, and payroll.
Assisted third party administrators when applicable.
Aon HewittLeave Administration Claims intake Coordinator03/2013 to 09/2014
Responsibilities include training of new hires and continuous upkeep of client specific information.
Process, sort, index, and route incoming and outgoing communications related to claim operations.
Input data into informational systems while achieving productivity standards.
Maintain positive customer relationships and contribute to a highly energetic team .Receive, screen, and route telephone calls and other electronic correspondence.
Provide information and assistance to leaders and employees.
Aon HewittBenefits Administration Representative10/2012 to 03/2013
Responsibilities included handling a high influx of inbound/outbound calls within a dynamic call center environment.
Assist UTC employees with all of their 401K related needs.
Response to customer inquiries and requests and resolved issues efficiently and professionally.
Exercise strong interpersonal communication skills with customers and department personnel.
Accept assignments with an open, cooperative, positive, and team-oriented attitude.
Utilize multiple call center support applications to efficiently assist customers and agents.
Montefiore Medical Center EKG Tech03/2011 to 08/2011
Responsibilities included providing bedside assistance for assigned patient(s).
Assist the doctors, nurses etc.
with the assigned patient(s).
Monitor patients with a strong emphasis on safety.
TCI CollegeAdmissions Representative12/2009 to 10/2010
Responsibilities included customer service, answer, screen and direct callers from both internal and external customers, assist with questions and issues.
Assist management in the planning and organizing of departmental activities and handling special projects that are assigned.
Informational consultations and counseling of prospective student.
Testing and student development stage until meeting entrance requirements.
Guiding student through FA and registration process.
Ability to identify inventory issues, contact vendors and prepare monthly expense invoices.
Created professional and accurate presentations, maintain calendar appointments, made travel arrangements, prepared monthly budget spreadsheets and word processing of letters, memos, and transcribing minutes all in a timely manner.
Other responsibilities were secretarial duties which included handling a multi-line phone; greet visitors, order supplies, typed company correspondence, process payments, customer service, data entry, and mail outs.
GE Money Bank Elevations Marketing SolutionsSales Operations Manager03/2005 to 11/2009
Responsibilities included a wide range of payroll, scheduling, disciplinary and individual productivity issues.
Responsible for as many as 60 individuals at any appointed time onsite.
Responsible for all productivity and consistent growth of integrate between client/merchant relations.
Handling all documentation and retention of revenue at all times.
Making sure the team is on a consistent productive level.
Diploma:GeneralEdgewater High SchoolGeneral
A.AMay 2017Valencia College
administrative duties, attention to detail, benefits, Benefits Administration, budget, maintain calendar, call center, case management, interpersonal communication, counseling, client, customer service, data entry, decision making, documentation, Employee Relations, inventory, letters, Managing, access, Excel, mail, Microsoft Office, Outlook, Word, Multi-tasking, negotiations, next, organizing, payroll, personnel, presentations, problem solving skills, processes, protocols, quality, safety, scheduling, secretarial, spreadsheets, supervision, telephone, phone, travel arrangements, Typing, type, word processing