shop keeper resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Talented Sales Representative with excellent lead generation potential and more than 2 years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Skills
Network development
Account servicing
Service agreements
Lead prospecting
Retention strategies
Merchandising expertise
Strategic planning
Company processes
Acquiring clients
Customer service
Systems and software programs
Interpersonal communication skills
Performance improvement
Problem solving strength
Visiting customer locations
Customer relations
Work History
Shop Keeper, 11/2019 to Current Mlm Home Improvement – Hunt Valley, MD,
Filled orders by gathering merchandise specified in requisitions.
Assisted customers by answering questions and suggesting merchandise.
Trained, coached and scheduled employees to improve store upkeep and operations.
Kept sales receipts and maintained accounting records.
Received product shipments and organized in stockroom storage area.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Entered data into Oracle system, implementing tight safeguards to secure financial and personal information.
Recognized overstock areas needing organizational improvements and implemented a first in first out program, enhancing productivity by 20%.
Sales Representative, 08/2017 to Current Indus Technology, Inc. – Newport, RI,
Utilized various sales techniques to develop relationships with customers and drive sales
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
Demonstrated products and specific features at customer locations and special events
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%
Upsold and closed customer sales by driving product benefits around client needs and increased revenue from $32,000 to $84,000 in a month
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
Monitored weekly sales to write reports for senior leadership and streamline operational processes
Performed cold-calling and follow-ups with leads to secure new revenue
Grew business sales by 33% in month through effective cross-selling, exceptional customer service and cold calling
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
Contacted satisfied customers to offer additional services
Shipping And Receiving Clerk, 04/2013 to 05/2019 Pac Worldwide – Sharonville, OH,
Orchestrated efficient routing by producing accurate shipping documentation and package labels
Boosted inventory and record-keeper accuracy by conducting thorough inspections and comparing shipment contents with documentation
Handled high-volume paperwork and collaborated with multiple departments to resolve invoicing and shipping problems
Reviewed order data on daily basis to verify transactions and shipping dates
Handled day-to-day shipping and receiving overseeing more than 4000 packages per day
Maintained accurate records in share point, including materials weights, bill amounts and identified variances
Conducted weekly counts and monthly audits of inventories to identify and resolve discrepancies in records
Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs
Maintained effective and on-schedule delivery of standard and overnight packages, identifying and selecting optimal shipping methods to meet targets
Packed, secured, labeled and applied postage to materials to prepare items for shipment
Moved shipment materials to and from designated areas using lift and hand trucks
Machine Operator, 04/2004 to 05/2013 PCC Airfoils – City, STATE,
Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly
Maximized productivity by keeping detailed production records and identifying hold-ups
Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances
Calibrated, tested, and adjusted machine settings or controls in preparation for CNC operations
Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands
Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences
Maintained good maintenance practices on machines and within work area, complying with company and OSHA safety rules and regulations
Education
High School Diploma: , Expected in 06/1994 to Montgomery High School - Santa Rosa, CA GPA:
Member of Student Union
Elected to president for Student Union in 1994
Coursework in economics, business
: Physical Therapy (Pre-Physical Therapy), Expected in 1995 to Santa Rosa Junior College - Santa Rosa, CA GPA:
: Physical Therapy, Expected in 1996 to Mendacino Junior College - Ukiah, CA, GPA:
: Physical Therapy, Expected in 1997 to Adams State University - Alamosa, CO GPA:
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