Shoguns Steak House resume example with 8 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am a very independant single mom of two beautiful babygirls. My pasion is makeup i sale eyelashes on my own time. i love to talk to people

  • Wine pairings
  • Safe food handling
  • Price memorization
  • Dish preparation
  • Table setting arrangements
  • Special dietary requirements
  • Buffet setup and takedown
  • High-volume dining
  • Point of Sale (POS) system operations
  • Check payment processing
  • Communication
  • Computer skills
  • Basic math
  • People skills
  • Friendly, positive attitude
08/2021 to Current Shoguns Steak House Southwest Ohio Regional Transit Authority - Metro | Cincinnati, OH,
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Verified cleanliness of glassware, china and flatware.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Monitored restaurant activity to determine seating and dining flow.
  • Took to-go phone orders from guests following outlined procedures.
  • Read arriving order tickets, placed onto ticket track and periodically checked cooking times on orders.
  • Checked ID of guests appearing under 40 years and seeking to purchase alcohol.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
  • Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
  • Stocked and maintained massive buffet table with diligent planning and precision, making sure that food supply remained plentiful and fresh, with sparkling clean and sanitary surfaces.
  • Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
  • Inspected supplies, equipment and work areas for conformance to standards.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Measured and weighed ingredients and stocked kitchen prep stations.
  • Reported food, equipment and liquor shortages to designated personnel.
  • Refilled condiments, napkins and server workstations.
  • Rotated inventory to reduce waste and optimize freshness.
12/2014 to 12/2022 Server/Catering Server/Host/togo Famous Dave's Bar-B-Que | City, STATE,
  • Prepared serving and appetizer trays and setting tables in setup for events.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Educated guests on meals during by answering questions and bringing special orders.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
12/2018 to 12/2020 Claims Agent Sitel | City, STATE,
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
  • Assessed policy coverage and pulled contracts for review.
  • Reviewed documentation and accounts to gain full picture.
  • Verified details with policyholders and requested additional information.
  • Negotiated settlements for uncomplicated claims in accordance with actual company liability.
  • Managed asset recoveries for claims, including salvage and subrogation.
  • Consulted with field support team, claim manager and other entities to receive support specific to assigned claim.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Verified policy holder data, including age, contact number and physical address.
  • Complied with confidentiality regulations in handling customer information.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Corresponded with insurance customers and agents to obtain or relay information on account status changes.
Education and Training
Expected in 12/2015 High School Diploma | El Paso Academy West, El Paso, TX, GPA:

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Resume Overview

School Attended

  • El Paso Academy West

Job Titles Held:

  • Shoguns Steak House
  • Server/Catering Server/Host/togo
  • Claims Agent


  • High School Diploma

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