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Shift Manager Resume Example

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JC
Jessica Claire
, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Skills
  • Accurate money handling
  • Inventory controls
  • Schedule Management
  • Training and mentoring
  • Leadership
  • Conflict resolution
  • Staff Management
  • Sales and marketing
  • Financial Management
  • SQL, HTML, MS Windows, MS Word, PowerPoint ,Outlook Excel and Adobe Photoshop
  • Adobe Photoshop, Researching
  • Advertising, Research
  • Cashier I, Sales
  • Cashier, Scanners
  • Hardware, Software installation
  • Conflict resolution, SQL
  • Customer service skills, Staff Management
  • Debit, User support
  • Financial Management, Troubleshoot
  • French, Troubleshooting
  • HTML
  • Inventory
  • Laptops
  • Leadership
  • Managing
  • Marketing
  • Meetings
  • Mentoring
  • Excel
  • Money
  • Outlook
  • PowerPoint
  • MS Windows
  • MS Word
  • Peripherals
  • Policies
  • POS
  • Printers
  • Promotion
  • Reconciling
Work History
12/2020 to 06/2021 SHIFT MANAGER | , ,
  • Checkers Drive-In Restaurant, Macon, Ga.
  • Managed team of five to ten crew members and greet and assist customers in their dining experience.
  • Direct and supervise employees in sales, reconciling cash and helping perform services for customers.
  • Build sales and profits by promoting guest satisfaction and managing restaurant operations.
  • Ensure that policy and restaurant procedures are being followed on all shifts.
  • Training new crew on all policies and procedures.
  • Identifying and responding to customer complaints and procedure violations.
  • Delegate tasks to staff and supervise their performance.
  • Helping ensure restaurant is safe, clean environment for crew and customers.
  • Maintain fully-stocked inventory and help order food supplies as needed for restaurant.
03/2014 to 12/2017 Henkel | Rocky River, OH,
  • Assist Customers with menu selections, food prices, and customer inquiries.
  • Trained 2 crew members for cashier positions.
  • Processed customers' orders, received monies and provided customers with correct change.
  • Work closely with team members to prepare food at rapid and efficient pace for customers.
  • Maintain company inventory records for store supplies.
  • Knowledgeable of store operations (The grill area, hot and cold café machines, french-fry area, and lead cashier duties).
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Supported great dining and meal experiences for guests.
08/2015 to 08/2017 STUDENT ASSISTANT Bickford Senior Living | Quantico, VA,
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Removed malware and other threats from laptops and desktop systems.
05/2017 to 08/2017 Information Technology Intern Ucla Health | , ,
  • Assist in performing hardware and software installation procedures.
  • Perform software configuration on stand-alone computers and laptops.
  • Provide support in diagnosing hardware and software issues and troubleshooting activities.
  • Take user support requests and take initiative to fulfill requests.
  • Handle regular maintenance of hardware and software.
  • Troubleshoot equipment such as printers, scanners and other peripherals.
  • Handle researching options and research computer bugs and their solutions.
08/2012 to 05/2016 Class Representative Avient | City, STATE,
  • Communicate all class concerns to executive board.
  • Assist in weekly activities and school activities.
  • Complete duties assigned by the President.
05/2015 to 08/2015 Macon | , ,
  • Ga.
  • Bagged groceries when needed.
  • As cashier I processed money transactions, such as checks, debit cards, charge cards, and Women Infant and children vouchers.
  • Utilized great customer service skills.
  • Informed cashiers about current promotion and discount advertising.
  • Implemented store regulations and guidelines.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted over 50 customers per day.
08/2013 to 05/2014 Sophomore Class Vice President Fort Valley State University | City, STATE,
  • Conduct meetings when the president is absent.
  • Worked with president, secretary, and adviser to add all meeting and agenda that the Executive Board gives.
  • Was a member of all class committees.
  • Attend all student meetings and discuss information about meetings to other members.
Education
Expected in 12/2017 Bachelors of Science | Computer Science Fort Valley State University, Fort Valley, GA GPA:
Cum Laude, GPA: 3.01
Work History
12/2020 to 06/2021 SHIFT MANAGER | ,
  • Checkers Drive-In Restaurant, Macon, Ga.
  • Managed team of five to ten crew members and greet and assist customers in their dining experience.
  • Direct and supervise employees in sales, reconciling cash and helping perform services for customers.
  • Build sales and profits by promoting guest satisfaction and managing restaurant operations.
  • Ensure that policy and restaurant procedures are being followed on all shifts.
  • Training new crew on all policies and procedures.
  • Identifying and responding to customer complaints and procedure violations.
  • Delegate tasks to staff and supervise their performance.
  • Helping ensure restaurant is safe, clean environment for crew and customers.
  • Maintain fully-stocked inventory and help order food supplies as needed for restaurant.
03/2014 to 12/2017 CREW MEMBER, McDonald's Restaurant | Fort Valley, Ga.
  • Assist Customers with menu selections, food prices, and customer inquiries.
  • Trained 2 crew members for cashier positions.
  • Processed customers' orders, received monies and provided customers with correct change.
  • Work closely with team members to prepare food at rapid and efficient pace for customers.
  • Maintain company inventory records for store supplies.
  • Knowledgeable of store operations (The grill area, hot and cold café machines, french-fry area, and lead cashier duties).
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Supported great dining and meal experiences for guests.
08/2015 to 08/2017 STUDENT ASSISTANT Fort Valley State University | Fort Valley, Ga.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Removed malware and other threats from laptops and desktop systems.
05/2015 to 08/2015 Macon | ,
  • Ga.
  • Bagged groceries when needed.
  • As cashier I processed money transactions, such as checks, debit cards, charge cards, and Women Infant and children vouchers.
  • Utilized great customer service skills.
  • Informed cashiers about current promotion and discount advertising.
  • Implemented store regulations and guidelines.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted over 50 customers per day.
05/2017 to 08/2017 Information Technology Intern Fort Valley State University | ,
  • Assist in performing hardware and software installation procedures.
  • Perform software configuration on stand-alone computers and laptops.
  • Provide support in diagnosing hardware and software issues and troubleshooting activities.
  • Take user support requests and take initiative to fulfill requests.
  • Handle regular maintenance of hardware and software.
  • Troubleshoot equipment such as printers, scanners and other peripherals.
  • Handle researching options and research computer bugs and their solutions.
08/2013 to 05/2014 Sophomore Class Vice President Fort Valley State University | Fort Valley, GA
  • Conduct meetings when the president is absent.
  • Worked with president, secretary, and adviser to add all meeting and agenda that the Executive Board gives.
  • Was a member of all class committees.
  • Attend all student meetings and discuss information about meetings to other members.
08/2012 to 05/2016 Class Representative Fort Valley State University | Fort Valley, GA
  • Communicate all class concerns to executive board.
  • Assist in weekly activities and school activities.
  • Complete duties assigned by the President.
Skills
  • Accurate money handling
  • Inventory controls
  • Schedule Management
  • Training and mentoring
  • Leadership
  • Conflict resolution
  • Staff Management
  • Sales and marketing
  • Financial Management, SQL, HTML, MS Windows, MS Word, PowerPoint ,Outlook Excel and Adobe Photoshop,
  • Adobe Photoshop, advertising, cashier I, cashier, hardware, Conflict resolution, customer service skills, debit, Financial Management, french, HTML, Inventory, laptops, Leadership, managing, marketing, meetings, mentoring, Excel, money, Outlook, PowerPoint, MS Windows, MS Word, peripherals, policies, POS, printers, promotion, reconciling, researching, research, Sales, scanners, software installation, SQL, Staff Management, user support, Troubleshoot, troubleshooting
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    Resume Overview

    School Attended
    • Fort Valley State University
    Job Titles Held:
    • SHIFT MANAGER
    • STUDENT ASSISTANT
    • Macon
    • Information Technology Intern
    • Sophomore Class Vice President
    • Class Representative
    Degrees
    • Bachelors of Science