Guest-focused professional with extensive Assistant Manager experience within high-volume food settings. I am a leader with business-wide operations ranging from payroll, , inventory, and reporting. Collaborative team leader skilled in mentoring, scheduling, directing, motivating and evaluating employees. Shift Manager experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. I also possess deep experience with POS systems, switchboards, food preparation and safety regulations.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.Quickly and efficiently processed payments and made accurate change.Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.Frequently washed and sanitized hands, food areas and food preparation tools.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Took initiative to find extra tasks when scheduled duties were completed.Quickly unloaded product shipments and stocked freezers.Assisted management with monthly inventory control and weekly stock ordering.Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.Prepared items according to written or verbal orders, working on several different orders simultaneously.
· Direct all aspects of daily restaurant operations in line with corporate policies and procedures.· Oversee and optimize operations revenue, labor and time tracking.· Interface with guests to assess needs and align with appropriate action.· Enter and maintain business-critical information in various databases.· Monitor inventory and prep products to ensure optimum levels.· Execute shift auditing and handle all shift-end reporting · Interviewed, Hired and Trained employees.
Payroll. Scheduling. Interviewing. Hiring. Termination. Training new employees. Training all employees on new products. Up-sold additional menu items, beverages and desserts to increase restaurant profits.Resolved guest complaints promptly and professionally.Served fresh, hot food with a smile in a timely manner. Baking. Taking, baking, and decorating cake orders. Accounts payable and receivable.
Coursework in Business Administration
Coursework in Business and Restaurant Management
Minor in Urban Ministry
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