Customer-oriented professional with 35 years of customer service with success creating memorable dining experiences for patrons. Talented at all aspects of the restaurant business. As a server, I cheerfully recommended selections, took specific orders and was able to fulfill requests exactly as asked. Enhanced customer satisfaction by maintaining an upbeat attitude, quickly attending to guests and going beyond expectations.
Hardworking and skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time, handling transactions, training incoming staff. repairing situations where customers felt underwhelmed.
Goal-focused and well-versed in all restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Maximize table turnover to take advantage of every sales opportunity without sacrificing service.
Throughout my career, I have also held positions as the lead cook - in charge of daily openings/closings and training of incoming new employees. In addition, I also have held management positions where I was responsible for the wellness of the kitchen, the day-to-day operations, and ensuring the health standards were met daily with routine and deep-cleaning of all equipment and the safety of the food preparedness and storage.
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