LiveCareer-Resume

sever resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Driven server with 20 years of experience increasing sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Intuitive salesperson upsells 75% of patrons served, increasing earnings for restaurant and tips.

Skills
  • Team Management
  • Good Work Ethic
  • Maintenance & Repair
  • Supervision & Leadership
  • Customer Service
  • Organizational Skills
  • Active Listening
  • Critical Thinking
Experience
Sever, 09/2018 to Current
Radisson Hotel GroupSunnyvale, CA,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Handled special customer requests for separate checks and menu substitutions.
  • Took orders, calculated charges, issued table checks and collected payments from customers.
  • Relayed orders and special requests to cooks.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Informed customers about specials, upselling additional food and drink items.
  • Collected tickets and followed proper cash-handling procedures.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Refilled drinks and checked with diners to meet specific needs.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Sales Counselor, 05/2014 to 01/2017
Grand Living At Lake LorraineSarasota, FL,
  • Explained community services, practices and pricing to prospective residents.
  • Identified and contacted leads provided by [Job title] and current community residents.
  • Demonstrated benefits of residing in community to prospective residents.
  • Collected deposits and rents and documented payments in [Type] software.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Created and implemented store displays, promoting sales and growth.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Created successful strategies to develop and expand customer sales.
  • Developed key customer relationships to increase sales.
Retail Sales Cashier, 04/2012 to 05/2014
Holiday Inn Club VacationsMO, State,
  • Maintained clean, orderly and well-stocked register area.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Kept store presentable with regular cleaning and organization.
  • Processed customer purchases and returns via cash and credit card.
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
  • Worked closely with front-end staff to assist customers.
  • Counted cash at end of shift and prepared bank deposits.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Constructed promotional, seasonal and discounted item displays to draw customer attention.
  • Reported damaged items and incorrect pricing to supervisor.
  • Recommended companion items to increase sales and revenue.
  • Promoted warranty sales, loyalty initiatives and private-label credit cards, educating patrons on features and benefits.
  • Promoted specific items to drive sales and achieve add-on purchases.
Education and Training
GED: , Expected in 06/1999 to Wheeling Park High - Wheeling, WV,
GPA:

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Resume Overview

School Attended

  • Wheeling Park High

Job Titles Held:

  • Sever
  • Sales Counselor
  • Retail Sales Cashier

Degrees

  • GED

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