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Sever Resume Example

Resume Score: 80%

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NM
SEVER
Professional Summary

Objective: Currently seeking Part/Full time Employment in an environment that offers greater challenge, increased benefits, and the opportunity to help the company advance efficiently and productively

Skills
  • Researching
  • Phones
  • Well-organized
  • Banquet coordination
  • Guest Relations Management
  • High-Volume Dining
  • Cash handling
  • Sales expertise
  • Leadership
  • Complaint resolution
  • Inbound and Outbound Calling
  • Insurance
Work History
06/2019 to 08/2020Sever Shades Bar And Grill | Panama City Beach, FL
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Greeted and maintained relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 20%.
05/2018 to 05/2020ServerOutback Steakhouse | Temple Terrace, Fl
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Ensured maintenance of food hygiene in accordance with standards and guidelines.
  • Worked multiple Outback events at busch gardens, banquet halls, and even served at the President of Outback at his house along with various Proprietors from different outbacks.
  • Headwait position: Count all the three drawers: manager, bar and to-go make sure they are correct at the end of the night.
  • Count the safe to the correct amount at the end of the night and report it on Hotschedules(computer system).
  • Account for tip share and pay employees through Instant( a computer system).
  • Check to make sure the comps and gift cards match up at the end of the day.
  • Count the deposit, write deposit slip to bank, and account for it on the computer system, then put in safe.
  • Print out daily sales report, tip share for both to-go and bar, then put in proper binder.
09/2017 to 05/2018General Dynamics Customer Service RepresentativeGeneral Dynamics Information Technology | Riverview, FL
  • Working under the Affordable Care Act and under a government contract.
  • Answering calls to assist consumers and enrolling them in health insurance.
  • I resolve any questions or changes involving the consumers applications.
  • Determines requirements by working with consumers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; forwarding requests.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
09/2016 to 02/2017Shift Leader/SupervisorZoes Kitchen Address | Tallahassee, FL
  • Responsibilities include leading my team and being the driving force behind a well-organized and energetic shift.
  • When manager wasn't there I was the manager on duty.
  • Making sure my Team takes pride in an outstanding Guest experience from beginning to end and that all Guests are having a great Mediterranean dining experience.
  • Management duties include managing team to make sure everyone is on task and checking on guests frequently.
  • Open restaurant which includes setting up everything for the day; counting the safe and the three drawers, check email, enter invoices, go to the bank to make change and turn in deposit.
  • Check the sales projected for the day.
  • Set up multiple caterings for the day and making sure that all the catering is correct and to set up driver for that catering.
  • Closing down restaurant; counting down drawers, count the safe make sure the deposit is correct if it is over/short, enter the deposit into the computer.
  • Go through clock out list make sure everyone is clocked out.
  • Cont.
  • Of Management duties; if any guest have a problem with their food or experience I will apologize and either offer them a free meal or comp out there food.
  • I also had the ability to comp out anything on the computer if it was a mistake or needed to be fixed.
  • I had the ability to clock in employees and clock them out as well.
  • Ensuring all team members are performing assigned tasks with great attitudes and correcting behaviors and mistakes through coaching as soon as you see them.
  • Help fellow team members and management when needed, and give positive feedback to all team member whenever I "catch them doing something right".
Education
2017Finished AA degreeGulf Coast State College, Panama City, Florida
  • Graduated with 4.0 GPA and Honors
05/2020Bachelor of Arts | PsychologyUniversity Of South Florida, Tampa, FL
  • Member of The National Honors Society of Leadership and Success
Additional Information

Emerald Coast Behavioral Hospital

  • Formally Changed to Bay Behavioral Hospital

Address: 1940 Harrison Avenue, Panama City Florida, 32405

  • Interned here my Senior year of High School
  • Filed Paperwork into binders of patients chemical dependency and the outpatient center.
  • Was able to attend therapy sessions before and after school.
  • Organized offices and cabinets.
  • Enter codes, dates, and appointments for clients
  • Answered the phones at the front desk Scheduled patient appointments and check ups
  • My sponsor was Joshua Rodriguez, Director of Outpatient Services
Certifications
  • 40-hour training under ABA from University of South Florida
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Resume Overview

Companies Worked For:

  • Shades Bar And Grill
  • Outback Steakhouse
  • General Dynamics Information Technology
  • Zoes Kitchen Address

School Attended

  • Gulf Coast State College
  • University Of South Florida

Job Titles Held:

  • Sever
  • Server
  • General Dynamics Customer Service Representative
  • Shift Leader/Supervisor

Degrees

  • 2017 Finished AA degree
    05/2020 Bachelor of Arts | Psychology

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