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Service Representative Resume Example

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SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Competent to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.Gifted in working with stressed,confused and upset individuals in need of answers and a company representative to listen to them and help correct their concerns. Well qualified and more than proficient in sales and handling the most complex customer issues with the end result of promoting a positive experience. Confident in wearing multiple different hats to multi-task project management,sales and customer service depending on which title is needed.

Skills
  • Sales
  • Marketing Materials
  • Repair
  • Lead Generation
  • Insurance Industry Knowledge
  • Time Management
  • Client Base Retention
  • Customer Contact
  • Business Development
  • Cleaning
    • Work History
    Service RepresentativeD andT Construction - Canton, GA02/2012 - Current
    • Worked alongside retail representatives to boost sales by enhancing product presentations resulting with advertising collateral
    • Analyzed/implemented properly processed product returns, assisting customers with finding alternative merchandise to meet needs
    • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue creating more avenues for sales driving more profit. Added 374,000.00 in sales to bottom line in year 2019
    • Tracked stock using company inventory management software
    • Trained with development of new sales team/ teaching company chosen product line and how to overcome objectives during their sales illustration. Selling techniques with concentration of core values that defines company motto. Procedures discussed each time with large focus on toward company ethics/ vision to create their own "WOW" factor which all customer's should experience
    • Facilitated communication between internal as well as external project stakeholders to keep all parties well-informed
    • Utilized role of "becoming middle man" with customers / recommended specific products /specials with approach focus of aligning with individual needs, requirements with specifications creating smooth transitions
    • Educated customers on promotions to enhance sales
    • Increased sales by 38% average over each year by offering consultation on products /services as sales team focused on customer service while using up selling techniques
    • Delivered high level of assistance by locating products continually checking store system for merchandise at other sites
    • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
    • Tracked project documents during every phase of development
    • Answered customer questions regarding sizing , accessories pointing out how to properly care for merchandise chosen
    • Relayed updates to senior team members as well as current clients
    Deputy Sheriff/Mandated Police OfficerCherokee County Sheriff Office - Canton, GA05/2008 - 02/2012
    • Served court documents and completed civil process duties for numerous cases over four year period
    • Organized criminal documents such as logs, records, reports , agendas to streamline processing which improves trace ability
    • Patrolled designated areas in patrol vehicle and on foot to identify security/ safety issues
    • Gathered information and evidence to assist in solving crimes
    • Observed jail and inmate activity to maintain order and safety of 320-400 maximum capacity of inmates along with additional guards
    • Provided public safety assistance at community events to maintain safe / secure environments
    • Assessed and analyzed data to clarify course of criminal prosecution
    • Maintained structure with security during court proceedings
    • Researched as well as analyzed crime statistics to maintain awareness knowledge
    • Interviewed criminal targets in addition to witnesses to uncover facts for verification with true authentication
    • Drafted reports detailing incidents / safety violations every shift helping to lower crime rate in assigned territory
    • Guided basically daily clients through alcohol ,drug testing, background checks, investigations, statement delivery with reporting
    • Managed debriefing for criminal subjects to acquire data relevant to investigations
    • Maintained all training hours required by Sheriff Office in State of Georgia
    • Passed Police Officers School becoming full accredited Mandated Officer with arrest powers in August of 2009
    • P.O.S.T training/ testing by Officer School of Dalton,Ga
    • Highly accredited para-military training with high requirements both physically,mentally , becoming superior once educated
    Pest Control Owner and OperatorAriel Exterminators - Dallas, GA05/2005 - 12/2008
    • Initial start from beginning of new full service Pest and Subterranean Termite service with superior service concentrating on training in all areas. Took company from zero customer's and income to 12,500 clients and annual sales to 672,000.00 in year three of business
    • Received / processed both written and verbal instructions, prints with work orders
    • Extended life of equipment / maintained consistent performance with regular cleaning, lubrication implementing basic maintenance program
    • Balanced power production, operating costs with safety concerns through continuous system regulation
    • Correctly /safely usage of variety of hand tools, saws, cutting equipment to carry out job duties
    • Operated all equipment safely / efficiently on team of five employees
    • Completed work according to schedule coaching struggling team members
    • Calibrated, tested, adjusted machine settings or controls in preparation for pest/mosquito and termite operations
    • Assisted technicians in machine handling and set up
    • Cleaned, inspected and lubricated machinery within assigned area
    • Performed maintenance tasks and adjustments to preserve production efficiency
    • Performed changeovers for specified machinery / retooled specifications for change in product
    • Monitored daily operations making adjustments to production line where necessary
    • Verified documentation for work order requirements
    • Identified areas for improvement in efficiency / cost savings/ making recommendations to shift lead
    • Prepared non-compliance reports to document anomalies in production process
    • Monitored quality of incoming materials and completed in-process quality inspections
    • All hiring/training/office billing and paying/preparations of all documents to State of Georgia Agriculture Requirementsapproval/filing and maintaining of required Designated Operators License with all courses passed to maintain operating license
    • Financially supported this start and all purchasing of equipment/trucks/chemicals/office in all aspects
    • Personally took company from break even investment over first year to rather large profit in year three (sold company and all assets to large company at signs recession beginning to have effects on small companies)
    • Supported management decision-making by compiling operational and production data into daily logs
    • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations
    • Assessed materials, parts and final products for quality, while removing defects
    Sales Associate, Sales Manager and Branch ManagerArrow Exterminating - Woodstock, GA03/1992 - 03/2005
    • Monitored customer buying trends, market conditions and competitor actions to adjust strategies to achieve sales goals
    • Trained and developed new sales team associates in products, selling techniques in conjunction with company procedures
    • Implemented up-selling strategies, encompassing recommendation of accessories with complementary purchases
    • Developed innovative marketing campaigns to increase engagement with target demographic to drive brand exposure
    • Maintained records related to sales, returns with inventory availability
    • Identified, hired , trained highly-qualified staff by teaching best practices, procedures major focus on sales strategies
    • Tracked stock using company inventory management software
    • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features which results were increases in client base
    • Monitored metrics with attention to marketing investments to assess performance to implement continuous improvements
    • Improved sales processes to streamline customer acquisition using boarding strategies Engaged with customers to effectively build rapport creating lasting relationships
    • Grew retail sales volume in assigned territory through strategic budgeting while increased product promotion
    • Educated customers on promotions to enhance sales
    • Organized promotional events and interacted with community to increase sales volume
    • Liaised with customers and recommended specific products , specials, aligning with individual needs, requirements while outlining specifications
    • Answered customer questions regarding sizing/ accessories as concentration was on explaining how to properly care for merchandise
    • Identified opportunities for growth within territory increasing communication as managers collaborated with sales teams to reach sales goal
    • Accomplished sales goals which boosted revenue through product knowledge with commitment customer relationship management
    • Handled all customer relations issues pleasantly, enabling quick resolution with ultimate goal being client satisfaction
    • Worked alongside retail representatives to boost sales by enhancing product presentations as increasing advertising collateral
    • Managed six million dollar branch office with twenty one employees. As branch manager results were always successfully obtaining growth margins of 15-30% increase in all departments on year to year basis
    Education
    Ga Mandated Police Officer AccreditationGa P.O.S.T Police Officer Safety Training - Dalton,Ga05/1985
    • Required Police Officer training to obtain arrest powers in the State of Georgia
    • 3 months of para military training with 8 hours school work/codes/laws/procedures/first respondents/fire arm training Federal qualification testing/EVOC emergency vehicle operation class:intense qualifications to the last two categories-one opportunity to pass or fail
    • Hand to hand combat/mechanical weapons/mock field training scenarios tested after only 2-3 hours sleep
    • 4 hours of physical training each day with class room lecture /training
    • This was truly my greatest accomplishment at my age of forty two. The entire three weeks was designed to weed out the weak. Class started with thirty three candidates then cut down to fifteen about half way through the three months/only four candidates made it to graduation with me being second in class
    • Completed coursework in Police Officer Safety Training State of Ga Mandated Officer with full arrest powers
    • Ranked in Top 2% of class
    Some College (No Degree): Finance And Business Concentration of MarketingJacksonville State University - Jacksonville, AL

    Three Years of college credit.....degree was not completed due to many reasons. Currently enrolled for Summer courses 2020 to finish my degree

    High School DiplomaR.L Osborne High School - Marietta,Ga05/1985

    College Prep Studies

    Graduated 29th of 197 students

    Senior Superlative voted by Teachers/Principal and Asst Principal

    All County Football and Baseball 1984/1985

    Graduated with 3.3 GPA

    Baseball Scholarship Jacksonville State University

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    Resume Overview

    Companies Worked For:

    • D andT Construction
    • Cherokee County Sheriff Office
    • Ariel Exterminators
    • Arrow Exterminating

    School Attended

    • Ga P.O.S.T Police Officer Safety Training
    • Jacksonville State University
    • R.L Osborne High School

    Job Titles Held:

    • Service Representative
    • Deputy Sheriff/Mandated Police Officer
    • Pest Control Owner and Operator
    • Sales Associate, Sales Manager and Branch Manager

    Degrees

    • Ga Mandated Police Officer Accreditation
      Some College (No Degree) : Finance And Business Concentration of Marketing
      High School Diploma

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