Service Manager Resume Example Company Name

SERVICE MANAGER

Experience

May 2012 to CurrentCompany Name

Project Planning Creates configuration development master phasing plans and integrated network schedules used by sales and contracts in procurement of new customers and contracting of coded introduction 787.
Organizes program plan for short flow airplane configurations to resolve 787-9 skyline softness from sales agreement to delivery.
Develops and reports analysis of 787-10 Customer Engineering non-recurring work, first of model recurring work, and master phasing plan major milestones, and integrates earned value visibility to the program.
Provides clear and accurate visibility and direction to Business Operations, Customer Engineering and Program Engineering leadership from Open Plan Professional.
Implementation of configuration schedule which accommodates documented placeholder work for partners work such as JAMCO, BFE Suppliers, and internal flow times per D6 and BPI documentation.
Publishes and maintains the Airplane Certificate Eligibility (ACE) Priority Order and Airplane Recurring Risk Reduction Line of Balance for all 787 Airplanes.
Developed and international conferences from concept through completion including marketing campaigns, contract rentals, registration, and conference logistics.
Analysis Independently manages pre-implementation schedule template for all 787 aircraft, and conducts greenrooms and schedule negotiations with up to 18 different cross functional product teams to reduce customer decision flow times by 18 months.
Reviews and provides critical path and impact analysis to Customer Engineering, Business Operations, Interiors, and Seat Integration Teams on project and program level schedule changes, impacts to downstream parties, and works with engineers to develop mitigation plans internally to present to change authorities for approval.
Identified part ordering disconnects with factory requirements for seats and interiors commodities in contrast with supplier management contracting of seat on dock dates.
Identified field flow disconnect for Airplane Certification Eligibility schedule, negotiated an update, and reflowed all production certification schedules to new plan.

Service Manager
October 2010 to March 2012

Full Service HVAC, piping, plumbing and refrigeration design, construction and service contractor Scheduled, directed, procured equipment, and billing for all small service projects.
Coordinated all incoming service requests for emergent repairs, dispatched service technicians appropriate to the scope of work and urgency.
Contracted and scheduling recurring service maintenance, part ordering and budgets.
Created proposals for repair and replacement of all scopes of mechanical and plumbing equipment.
Level loaded service team to support customer needs.
Developed professional electronic planned maintenance field reporting system to promote technician workflow and communication of repair needs.
Created and logged purchase orders, change orders, requests for information, and requests for quotes, start-up reports, air balancing reports, operating manuals, and maintenance manuals.

Project Manger
January 2010 to December 2011Company Name

Managed all customer conferences, events, and conventions from initial concept development, contracts, marketing, to conference completion.
Directed all marketing and event planning and donations for business development fundraisers such as golf tournaments, auctions, community actions, and hosted benefits.
Provided contract accounting services to multiple non-profit 501-C3 organizations.

owner - Sole Proprietor | gudge consulting
April 2006 to December 2010

Contracted event planning and management, business development, marketing and office services.

Education

master : Project Management, 2014Villanova UniversityProject Management

Project Management Best Practices, Integrated Scheduling, Earned Value

Bachelor of Science : Construction Mangement Construction Management Architecture, 2011University of WashingtonConstruction Mangement Construction Management Architecture

Project Management, Microsoft Project, Primavera 6, Earned Value, Estimating

Associate of Business : Business Administration, 2008North seattle community college University of WashingtonBusiness Administration

Related coursework: Accounting, Technical Writing, Business, Law Explore - Leadership certificate : 1999Prairie Bible College

Explore Leadership Certificate Related coursework: Leadership, Teaching, Business & Camp Management, and Communication

Skills

Accounting, Balance, benefits, billing, budgets, Budget, business development, Business Operations, commodities, concept, concept development, conferences, contracts, Contract negotiation, Cost analysis, Database, Delivery, Design and Construction, direction, documentation, downstream, Estimating, event planning and management, event planning, functional, HVAC, Leadership, team leader, Law, logistics, marketing, mechanical, Exchange, Microsoft Office Suite, office, Microsoft Project, works, negotiations, network, Open Plan, Oracle, plumbing, Primavera 6, procurement, profit, Program Planning, Project Development and Analysis, Project Management, Project Planning, Prolog, proposals, repairs, reporting, sales, Scheduling, strategy, supplier management, Teaching, Technical Writing, technician, workflow

Resume Overview

School Attended

Villanova University
University of Washington
North seattle community college University of Washington
Prairie Bible College

Job Titles Held:

Service Manager
Project Manger
owner - Sole Proprietor | gudge consulting

Degrees

master : Project Management , 2014
Project Management Best Practices, Integrated Scheduling, Earned Value
Bachelor of Science : Construction Mangement Construction Management Architecture , 2011
Project Management, Microsoft Project, Primavera 6, Earned Value, Estimating
Associate of Business : Business Administration , 2008
Related coursework: Accounting, Technical Writing, Business, Law Explore - Leadership certificate : 1999
Explore Leadership Certificate Related coursework: Leadership, Teaching, Business & Camp Management, and Communication

Service Manager Resume Example

Resume Score: 90%

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