Driven and versatile Consulting Services Manager with over a decade of experience delivering and managing teams that deliver professional services and solutions for customers across numerous sectors and industry verticals including retail, financial services, healthcare, insurance, education, logistics, transportation, travel, manufacturing, technology, and telecommunications. Extensive experience working with various industry standard
technologies with an emphasis on open-source tools and effective in building trusted relationships with existing customers in order to generate new business.
Accomplished technical leadership, project management, services delivery and oversight of
many consulting engagements including:
Custom built multi-tenant B2B/B2C eCommerce and Vendor Management SaaS platform on Red Hat JBoss Middleware, Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cloudforms, Ansible, Jasper Reports, SolrCloud, and Amazon Web Services
Numerous migrations from proprietary platforms (e.g. IBM, Oracle, Tibco, MuleSoft, Liferay) to Red Hat JBoss Middleware
Legacy enterprise application redesign for SOA and migration to Red Hat JBoss SOA-P
Numerous migrations from unsupported community platforms (e.g. jboss.org, apache.org) to Red Hat JBoss Middleware
Red Hat JBoss JBPM advanced workflow patterns proof-of-concept
Numerous Red Hat JBoss Middleware and JEE application stability and performance assessments, tuning, and optimizations
Standard Operating Environment (SOE) and Patch management
Custom built Enterprise Content Management (ECM) and collaboration solution integrating Red Hat JBoss Middleware, Alfresco Document Management, and JIRA Enterprise
Lombardi TeamWorks BPM process design and development and integration
Custom built home healthcare enterprise resource planning (ERP) and electronic medical records system on JBoss Middleware
Quality and scope management
Pre-sales support and engagement
Bookings and revenue forecasting and reconciliation
Services sales opportunity qualification and tracking
In-depth knowledge of how customers use Red Hat technology in their businesses
Thorough understanding of Red Hat's product and solutions offerings
Technical background that includes architecture and technical consulting experience
Experience and demonstrated expertise supporting the sale of professional services
Solid foundation of in-depth technical knowledge in enterprise architecture, application development, or infrastructure
Experience developing statements of work, pricing, large-scale proposal development, and client development
Pre-sales and scope management expertise
Experience in customer-facing positions as a professional services consultant or engineer, preferably within a technology or consulting organization
Middleware Platforms: Red Hat JBoss EAP, Red Hat JBoss BRMS, Red Hat JBoss BPMS, Red Hat JBoss DataGrid, JBoss SOA-P, JBoss Portal Platform, JBoss EWS, Red Hat JBoss Fuse, Red Hat JBoss A-MQ, JBoss GateIn, Oracle Weblogic, IBM Websphere, Apache Tomcat, Alfresco ECM, JasperSoft Reports, SolrCloud
?Management/Monitoring Platforms: Red Hat JBoss Operations Network, Ansible
Dev/Deployment Tools: ANT, Maven, Jenkins, CruiseControl, Nexus, Eclipse IDE, Red Hat JBoss Developer Studio IDE
Version Control: Git, Subversion, Accurev
Virtualization: VMware, Virtualbox
Cloud: Amazon Web Services
Architecture/Modeling: Workflow Patterns, WOA, MOM, SOA, EIP, ERD, Data Flow diagrams, Use Cases, UML, Visio
Solution Quality and Customer Impact
Designed, architected, and led Red Hat Consulting team in delivering solution at American Product Distributors that won 2015 Red Hat Innovation Award ("Automate, innovate, accelerate" category), generated a new revenue stream, and led to the customer's technology spinoff company, Value Innovation Technologies.
Relationship building and selling/delivering new projects
Sold and delivered over $980K in services for American Product Distributors after the October 2014 go-live.
Service Delivery Manager10/2014 to CurrentRed Hat ConsultingCharlotte, NC
Designed and implemented effective, high-impact technical and business solutions for Red Hat customers
Ensured successful delivery of all projects
Handled change management and escalations
Ensured the Consulting team created quality documentation, including any internal documentation needed for Red Hat knowledge sharing
Created efficient and qualitative proposals for customers ensuring needs defined through analysis of customer's environment and expectations
Developed relationships with key business stakeholders to grow revenue within each account by continually selling and delivering new projects
Worked with internal stakeholders to gain internal statement of work approval and delivery
Promoted achievement of revenue and margin requirements across the South East region
Partnered with the Consulting Operations team to ensure project staffing and profitability requirements were met
Worked with consulting enablement leads to ensure availability of appropriate training
Built interpersonal relationships with other Red Hat departments and acted as a trusted advisor to major Red Hat customers
Project Manager / Project Lead05/2010 to 10/2014Red Hat ConsultingCharlotte, NC
Led and directed the work of development teams of varying sizes.
Planned, designed, and coordinated application systems and programming work teams.
Provided technical support to project team members.
Handled complex application features and technical designs.
Designed and implemented the components required for complex application features.
Cultivated lasting relationships and repeat business with new clients during initially shorter tactical engagements.
Provided essential technical and sales support in the procurement of large strategic engagements with new and existing clients.
Senior Consultant03/2006 to 05/2010Red Hat ConsultingCharlotte, NC
Education and Training
Manager Training (M-Series) Program2016Red Hat UniversityRaleigh, NC, USA
Manager Essentials Program
Manager Proficiency Program
Manager Excellence Program
Scrum Master Certification (SMC)2015Red Hat UniversityRaleigh, NC, USA
Bachelor of Science: Mathematical Science2005University of North Carolina at Chapel HillChapel Hill, NC, USA