Service Area Manager Resume Example Kaiser Pernmanente

SERVICE AREA MANAGER

Professional Summary

Accomplished Sales Manager offering [Number] years of experience developing and maximizing [Type] sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by [Action]. Performs well under pressure and thrives in fast paced high-volume environments. Accomplished [Job Title] driven to lead sales teams to achieve record-setting revenue gains. Manage [Number]+ accounts, generating more than $[Number] in revenue per [Timeframe].

Work History

Kaiser Pernmanente - Service Area ManagerPortland, Oregon10/2014 - Current

Hired, trained and mentored staff to maximize clinician effectiveness and employee retention.
Established and maintained a positive health oriented work culture to enhance employee/physician retention and productivity.
Oversaw and optimized work of 25 Mental Health Professionals performing high-quality Clinical work.
Interviewed, assessed, hired and trained strong and culturally diverse candidates for team openings, worked with Internal Talent Recruitment professionals, to find outstanding, talented, diverse and highly productive applicants.
Evaluated employees' strengths and assigned work opportunities for improvment to fulfill work assignments based on interest experience and training.
Audited team performance and compliance with KP and Oregon/Washington licensing standards.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels of all staff.
Reviewed productivity data and advised employees on maximizing efficiencies and positive patient outcomes
Assessed for and managed risk to the organization
Ensured appropriate self-harm reduction assessments and plans were instituted
Worked cooperatively and planfully with a variety of labor unions maintaining excellent working relationships with all Union Leadership and rank and file members.

Clackamas County - Behavioral Health Services ManagerOregon City, Oregon09/2004 - 09/2020

Oregon Department Of Corrections - Behavioral Health ManagerWilsonville, Oregon09/2009 - 08/2014

Ensured successful coordination of Therapy efforts with mental health professionals physicians, social workers and other stakeholders.
Recorded patient progress and treatment recommendations in a paper record management system to be shared with medical providers, psychiatric consultant and other treating providers.
Applied evidence-based techniques such as Motivational interviewing, DialecticBehavioral Therapy, Cognitive Behavioral Therapy, Behavioral Activation, problem-solving treatment and to support effective behavioral interventions in a large womens prison.
Managed over500 patients while monitoring and evaluating therapeutic service providers, develped care plans to ensure effectiveness.
Managed, an 8 bed in-patient psychiatric Mental Health Infirmary housing highly suicidal and severly and persistently mentally ill inmates.
Conducted assessments to with patients and programs to determine individual needs, programmatic needs and developed personalized care plans to address stated objectives.
Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Managed and maintained an Oregon State Licensed Dual Diagnosis treatment plan within a 500 bed Men's Prison
Hired, trained, supervised and instructed 10-20 Qualified Mental Health Professionals
Trained newly hired Correctional professionals from officers to Chaplains in understanding the impact of mental illness on an incarcerated population
Boosted [Location]-area counseling by developing [Number]-prong approach in collaboration with interdisciplinary practitioners.
Identified and addressed clients' barriers to self-sufficiency such as substance abuse and educational deficiencies.
Supervised [Number] program staff members.
Recruited, interviewed and hired volunteers to fill positions in [Area], [Area] and [Area].
Coordinated and implemented effective training for over [Number][Type] professionals to improve [Type] processes.
Directed client service with emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
Monitored team performance, including developing performance improvement plans and recommending achievement awards.
Attended special events, acting as representative of [Client name] and making new contacts with possible donors.
Oversaw performance of [Number] licensed and license-eligible mental health professionals.
Oversaw training and mentoring of up to [Number] new team members each quarter.
Offered constructive feedback and contributed ideas at weekly staff meetings.
Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
Led multidisciplinary program that served over [Number] abused and neglected children and adolescents.
Recruited, hired and trained [Number] new therapists.
Assessed for and taught skills for evaluating risk with particular attention toward self injurious behavior and homocidal ideation and planning

Skills

Systems and software programs
Strategic planning

Accomplished manager
Extensive personal network

Education

06/1996Portland State UniversitySchool of Social WorkMasters of Social Work MSW: Social Work

06/1992Western Oregon UniversityMonmouth, ORBachelor of Science: Geography

Resume Overview

Companies Worked For:

Kaiser Pernmanente
Clackamas County
Oregon Department Of Corrections

School Attended

Portland State University
Western Oregon University

Job Titles Held:

Service Area Manager
Behavioral Health Services Manager
Behavioral Health Manager

Degrees

Masters of Social Work MSW : Social Work
Bachelor of Science : Geography

Service Area Manager Resume Example

Resume Score: 80%

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