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Server Manager Resume Example

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SERVER MANAGER
Summary

Outgoing Server Assistant skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

Skills
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Check payment processing
  • Conflict and dispute resolution
  • Portioning understanding
  • Problem resolution
  • Statutory accounts preparation
  • User technical support
  • Hardware and software installation
Experience
05/2019 - CurrentCompany NameCity, State
Server Manager
  • Monitored reservations to track incoming parties and special events.
  • Computed guest billings and posted charges to room accounts.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed all front desk operations for busy high-volume hotel.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Responded to inquiries and room requests made online, by phone or email.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
01/2020 - 05/2020Company NameCity, State
Food and Beverage Manager
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Tracked costs and expenses and assessed closely against original project budget.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
  • Devised implementation plans, including cost-benefit and ROI analyses.
  • Brought in additional project personnel and resources to meet demands.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Produced status reports for customers and senior management.
  • Identified, addressed and either resolved or escalated project issues.
  • Procured software, hardware and infrastructure required to meet program demands.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
01/2019 - 04/2019Company NameCity, State
Server Assistant
  • Recorded orders and partnered with team members to efficiently serve food and beverages
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests
Education and Training
2019City, State
Bachelor of Science in Hospitality ManagementUniversity of Central Florida
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Resume Overview

School Attended

  • University of Central Florida

Job Titles Held:

  • Server Manager
  • Food and Beverage Manager
  • Server Assistant

Degrees

  • Bachelor of Science in Hospitality Management

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