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Server, HOSTESS Resume Example

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SERVER, HOSTESS
Summary

Self-motivated and dependable caterer capable of achieving high performance with minimal supervision. Proficient in assisting guests with reservations, takeout orders and general inquiries. Offering 4 years of experience working in Los Angeles.

Adaptable Server offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing 4 years of experience with professional food service.

Skills
  • Menu knowledge
  • Tray passing
  • Plating and presentation
  • Food assembly
  • Delivering food
  • Safe food handling
  • Customer Service
Experience
Server, HOSTESS
February 2014 to CurrentCheesecake FACTORY － LOS ANGELES, CA
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Prepared individual condiments and dispensers for transportation to catering locations.
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Worked multi-course dinners with pre-plated foods.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Took orders, prepared foods and processed payments in full-service entertaining establishment.
  • Verified orders and bagged items for easy transport.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Wrapped silverware efficiently and organized napkins for up to 200 guests.
  • Managed and restocked drink stations.
  • Accepted payments and made change to process transactions.
CASHIER
February 2011 to March 2013MISSION VIEJO LANES － MISSION VEIJO , CA
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new employees in cashiering procedures, offering assistance in resolving all issues.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy.
  • Increased sales 100% by suggesting specific purchases to customers and clientele.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to staff for remediation.
  • Received payments for lanes and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Processed customer payments quickly and returned exact change and receipts.
HOSTESS
May 2009 to March 2010T.G.I. Friday's － Mission Viejo, CA
  • Answered telephone to provide establishment information and take party reservations.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Helped to plan and execute parties for more than 200 guests, including coordinating menus and preparing tables.
  • Notified servers after seating parties in section for prompt service.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Assisted staff by taking guests drink orders, giving menus and bringing drinks.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Tracked seated guests and available seating using restaurant seating layout.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Education and Training
High School Diploma : June 2004WESTCHESTER HIGH SCHOOL － CITY oF WESTCHESTER, CA
Real Estate Development, March 2007K.S REAL ESTATE － City of Los Angeles, CA
Some College (No Degree) : Communication Media/Public RelationsSOUTHWEST COLLEGE － LOS ANGELES, CA
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Resume Overview

Companies Worked For:

  • Cheesecake FACTORY
  • MISSION VIEJO LANES
  • T.G.I. Friday's

School Attended

  • WESTCHESTER HIGH SCHOOL
  • K.S REAL ESTATE
  • SOUTHWEST COLLEGE

Job Titles Held:

  • Server, HOSTESS
  • CASHIER
  • HOSTESS

Degrees

  • High School Diploma : June 2004
    Real Estate Development , March 2007
    Some College (No Degree) : Communication Media/Public Relations

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