LiveCareer-Resume

server host resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Effective customer upselling
  • High-volume dining
  • Check payment processing
  • Buffet setup and takedown
  • Menu memorization
  • Price memorization
  • Point of Sale (POS) system operations
  • Service prioritization
  • Relationship management
  • Dining crew workflow optimization
  • Quality control
  • Sales Techniques
  • Menu knowledge
Experience
06/2020 to 09/2021
Server /Host St. Luke's Health System Eagle, ID,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Entered customer food orders into computer system.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Provided sauces and drink refills requested by customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Sent orders to kitchen staff by [Action].
  • Improved quality of service [Number]% by working closely with [Type] staff and meeting customer expectations.
03/2020 to 08/2021
Shift Manager Otg Houston, TX,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Coordinated shift-based inventory receiving, auditing and restocking.
10/2018 to 07/2019
Cashier Team Lead Hello Bistro City, STATE,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Met high productivity standards in processing payments for customers.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Managed employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Education and Training
Expected in 06/2020 to to
High School Diploma:
Woodland Hills High School - Pittsburgh, PA
GPA:
Expected in to to
: Political Science & Prelaw
Indiana University of Pennsylvania - Indiana, PA
GPA:

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Resume Overview

School Attended

  • Woodland Hills High School
  • Indiana University of Pennsylvania

Job Titles Held:

  • Server /Host
  • Shift Manager
  • Cashier Team Lead

Degrees

  • High School Diploma
  • Some College (No Degree)

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